HT2311 Corrupted downloads due to slow speeds

I have slow internet connection and whenever I install an update to iTunes (or OS X) it says the file has been corrupted. Is there a way to receive updates via CD?

Once an item enters the download queue, the user cannot remove it. Either let it complete the download (easiest) or contact the iTunes Store customer support department through the form linked from the bottom of their Download FAQ web page and ask them if they'll remove the item from your queue for you. If you've been charged twice for the same purchase, then you must contact iTunes Store customer service.
Regards.

Similar Messages

Stopping downloads due to slow Apple servers

Prepurchased album 1-2 wks ago. For some reason, 1 song from album was available then and I downloaded it. Album for sale yesterday so I logged in and completed the purchase. iTunes knew I had purchased 1 song so I was told to "Complete" the sale. I did so and then NOTHING. No downloading. I checked again and followed through a 2nd time. Again NOTHING. A few minutes later, I find I am downloading 2 albums. Is there anyway to stop or cancel a download before it completes? So much for the "Special" deal from iTunes. Would have been cheaper to buy at Wal-Mart!!! And of course, we all know how easy it is to contact Apple!!!

Once an item enters the download queue, the user cannot remove it. Either let it complete the download (easiest) or contact the iTunes Store customer support department through the form linked from the bottom of their Download FAQ web page and ask them if they'll remove the item from your queue for you. If you've been charged twice for the same purchase, then you must contact iTunes Store customer service.
Regards.

HT4972 After the process stops due to a "corrupted" download of the new iOS file, why does the second try repeat the ten-hour backup process?

After the process stops due to a "corrupted" download of the new iOS file, why does the second try repeat the ten-hour backup process? I am doing this on the latest iTunes, and a Windows XP computer.

After the process stops due to a "corrupted" download of the new iOS file, why does the second try repeat the ten-hour backup process? I am doing this on the latest iTunes, and a Windows XP computer.

I have new mac the speed download is very slow

i have new mac the speed download is very slow please let me know.

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you also have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

HT201263 I am unable to download the restore file for ipod touch due to slow internet connection. is there any other source to download the file to my windows7 computer?

I am unable to download the restore file for ipod touch due to slow internet connection. is there any other source to download the file to my windows7 computer?

Try this link or this place
After the download, hold down the Shift key when you click Update in iTunes, and you'll be prompted to locate the downloaded firmware file.

Slow speed/high SNR margin after upgrade to ADSL2+...

I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Dropped frames during playback due to "slow disk"

I work off an external Rocstor 160gb firewire drive; suddenly as I started to edit a project I get constant dropped frames during playback. It says it's due to "slow disks" and I wondered if my hard drive was dying. But I opened other projects on the drive and they play just fine. Why just this one? It's shot on the same format, captured the same -- nothing's different from my older projects. Maybe the captured media files got corrupted? I've never seen this. I've tried using the Rocstor on three different machines (first a 17" PB, then two different G5 towers) and it happens on all of them. I have FC5 on the PB, but FC6 on the G5s -- doesn't matter. I'm stumped here.

How full's the drive? The fuller it gets, the slower it becomes. If it wasn't a superfast FW drive to begin with (especially a 400 device) You're gonna have problems as it gets fuller... starts slowing down big time around 70% capacity. It's always something... if the drive's not in a fast enclosure, and is also a fastish drive has a least 8mb disk cache, it will behave like this with DV footage.
One thing I've seen and learned from reading a few posts on this is that the better/faster stuff suited for FCP use is worth the investment. G-Raid, Grainite Digital, OWC all sell really nice FW800 setups... they are up to twice as fast as older/slower FW 400 drives. and NEVER buy any more than you need now for storage. It's half the price and twice the speed next time you need more it seems.
eSATA should be considered by any pro. laptop or not.
Jerry

Slow speeds. As if from no where.

Up until about 2 weeks ago i had a perfectly stable connection with never a problem. Lately thats dissapeared and the internets is loading slower than dial up and i simply CANT play games over the net due to lag. Nothing has changed our end and we contacted bt twice now. The first time they said there were problems in our area then they would be fixed on the 24th and they would call us back the same day. 24th came and went. No phone call and no fix. We phoned up on the 25th. they denied having called us then said we had no problem. We had to argue with them to talk to the persons supervisor who then said he would call us back today at 11... And no phone call. AGAIN.
Please be advised that we were sitting quite happily on 7k Before this happened as we are not far from the nearest depot and never had any problems before. And even doing something as simple as watcing a video on you tube takes 10 mins at least to laod the video. On speedtest . net its showing even lower speeds than shown here.
Any ideas?
Also a small note. where it says LAtency :fast. with one person on one computer on Warcraft thats totting in at about 1700 ms.
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1796 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1796 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
ADSL line status
Connection Information
Line state
Connected
Connection time
1 days, 14:22:23
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
10.3 dB / 23.0 dB
Line attenuation (Down/Up)
32.2 dB / 18.0 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 1
CRC Errors (Down/Up)
641 / 1
HEC Errors (Down/Up)
809 / 0
Error Seconds (Local/Remote)
605 / 2

there have been some serious outages all over the country in the last 7/10 resulting in loss of net or slow speeds.
you are connected at 8128 max for adslmax and have the corresponding profile of 7150. Your throughput is low at 1796 but that should improve - maybe just a busy time and btspeedtester has also been having problems.
Try btspeedtester again tomorrow and see if improved if not post results again
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Slow speeds. Apparently I don't have a bt broadban...

After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
All I've got back so far is:
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you. " ....and....
"This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
So I submitted the form. A couple of days later I got an email back with the above included in it.
1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
2. No mention of what these missing "details" are. (On purpose?)
So I replied and being a little annoyed at their poor response, which just sounds like "yep dealt with that call within the response time target I got to make".
I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
So some more days have now passed and guess what. I get an email with the exact same text!!
I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
I wait in baited breath.
OMG I haven't even got onto the problem of the slow speed issue yet!
I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account?
It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
Solved!
Go to Solution.

if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.
can you try quiet line test dial 17070 option 2 should be quiet nohiss/crackle and best with corded phone if cordless then dull hum normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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Slow speeds, almost dead, can't figure out what's ...

Hi all, I've had very slow speeds from my homehub for almost a week. I've tried a factory reset on the hub to no avail. I also spoke to technical support in India I think, but they were no help.
When I perform a speed check the speed from the exchange to my house is fine, it's after that it dies a death.
I've checked all cables and it is not cabling after the hub as this problem effects internet tv's that are connected via ethernet cable and others that are wireless and also tablets that work on wifi.
In the last week I have had download speeds as low as 0.03 and for only a few hours last Monday has it been OK all of a sudden. I presumed a fix elsewhere but the problem came back an hour or two later.
At the moment we can't use iplayer, youtube and every webpage takes ages to load. It's quite horrible.
Has anyone got any idea's what could be wrong and are there any diagnostic tests I can run on the hub to see if it's borked.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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SLOW SPEEDS YET AGAIN IN SHETLAND

Once again I find myself on here complaining about slow speeds. This time were down to 626kbps and I have spoken to other folk around the isles who say theres is at a crawl as well. Can we get this looked into please mods?
Latest BT speedtest results
Test1 comprises of Best Effort Test: -provides background information.
   Download Speed
   626 Kbps
0 Kbps   2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 626 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2592 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Heres my router stats:
ADSL line status
Connection information
Line state
Connected
Connection time
11 days, 23:23:39
Downstream
2,592 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.6 dB / 17.0 dB
Line attenuation (Down/Up)
57.0 dB / 29.0 dB
Output power (Down/Up)
18.2 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
10692092 / 131
CRC Errors (Down/Up)
6075 / N/A
HEC Errors (Down/Up)
N/A / 91
Error Seconds (Local)
3882

Hi Shetlander,
I am sorry that you are having problems again. I have just sent you an email.
Drop me a reply when you get a chance.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Extremely slow speeds on Windows Computers with 5th Generation AirPort Extreme

I just got a new refurbished AirPort Extreme 5th generation. Everything works great for all of my OS X devices and iOS Devices. I am getting my ISPs speeds when doing tests. The issue is when I am using Windows devices. My roommate has a desktop and a netbook and both are getting extremely slow speeds. Speeds like .07Mbps down. Does anyone have any idea what the issue might be?

You have no large file?? Really.. in the whole computer there is not a windows update file.. a backup file... a movie download file.. nothing.. ??
Anyway that is irrelevant.. the issue is wireless.
Download the latest drivers from the wireless manufacturer.
You will need to find out what wireless card is used and locate the correct download for that model.
On the Airport it is well worth doing the following tests.
1. Change the name to SMB standard.. short no spaces pure alphanumeric.
So if your wireless name is Fred Blog's Airport Extreme wireless
Plesae change it to AEwifi
2. Take off all security for a test.
3. Set channels.. I am guessing the computers are only using 2.4ghz, so set 11,6, 1 in that order.
No improvement.. just put the security back to WPA2 Personal with pure alphanumeric password..
Try and test new drivers and use no firewalls on the computer.. ensure that the computer is correctly set for home network.
Beyond that it is just incompatible.

MacBook Pro(Early 2011) extremely slow speed on Yosemite(10.10.2)

Hi All,
I installed and then reinstalled a fresh Yosemite But now i am experiencing issues like very slow speed of the OS & fan continuously ON. Mavericks was working fine.
this is my ertecheck report
EtreCheck version: 2.1.8 (121)
Report generated 1 April 2015 12:03:11 am IST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.7 GHz Intel Core i7 CPU: 2-core
    10 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            8 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Replace Soon - Cycle count 1329
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 512 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 4:1:57
Disk Information: ℹ️
    Hitachi HTS545050B9A302 disk0 : (500.11 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        MacHDD_2 (disk0s4) /Volumes/MacHDD_2 : 349.63 GB (118.65 GB free)
        MacHDD_1 (disk1) / : 149.11 GB (104.40 GB free)
            Core Storage: disk0s2 149.48 GB Online
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Launch Daemons: ℹ️
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Google Chrome    Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
    Default Browser: Version: 600 - SDK 10.10
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
    None
Time Machine: ℹ️
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
        MacHDD_1: Disk size: 149.11 GB Disk used: 44.71 GB
    Destinations:
        MacHDD_2 [Local]
        Total size: 349.63 GB
        Total number of backups: 0
        Oldest backup: -
        Last backup: -
        Size of backup disk: Adequate
            Backup size 349.63 GB > (Disk used 44.71 GB X 3)
Top Processes by CPU: ℹ️
        26%    Microsoft Outlook
        12%    coreaudiod
         6%    Google Chrome
         3%    WindowServer
         1%    launchservicesd
Top Processes by Memory: ℹ️
    215 MB    mds_stores
    193 MB    Google Chrome
    183 MB    Google Chrome Helper
    129 MB    iTunes
    107 MB    Microsoft Outlook
Virtual Memory Information: ℹ️
    5.04 GB    Free RAM
    3.41 GB    Active RAM
    698 MB    Inactive RAM
    1.59 GB    Wired RAM
    4.71 GB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Mar 31, 2015, 07:59:25 PM    Self test - passed

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

Bt infinity 2 slow speeds and disconnection

hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no help what so ever today 22/05/2014 have been with bt over 5 years phone line the broadband and all services
it a joke now
2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins of the broadbands and the connections sometimes 3 to 4 times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
but now 32.meg dowm /up is 3.5 Rwent off in February he did a shift in lift because the broadband was 42 meg download bought lacked upload speed of less than half meg for the day of the lift it ran at 52 meg with an average upload speed of about seven meg from around February till the end of February then stat act erratically reboot the bt hub 4 rebooting all time DSL light off on the main openreach modem in one day was off and on 36 times
had engineers visit last week 14th of May to test line all was ok with line but i had now found out that bt they'll are now only selling me option one broadband fibre-optic even though I am paying for option two they now states that the speed on my line will never go above 36 meg so why am I paying for option 2 fibre-optici be through to the billing department today said yes you are an option 2 but the technical department to say my line will only support 36 meg and I did find out from the engineer that I am on option one and only for the supply of the broadband line but have been pay for BT infinity option2
I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me
No customer support spent over two hours on the phone today and got nowhere and one department saying we can downgrade you to option one broadband but it will cost you £30 to do so
who i speak to if billing are no help at all ??????

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
41
32.3
8.3
6.3
Available
FTTC Range B (Impacted)
35.2
19.3
8.3
5
Available
WBC ADSL 2+
Up to 15
8.5 to 19
Available
WBC ADSL 2+ Annex M
Up to 15
Up to 1.5
8.5 to 19
Available
ADSL Max
Up to 7
6 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broad

Slow Speed Tests

Hay everyone I have an AirPort extreeme located in my front room about 15 feet from my bedroom. In the bedroom I have an iMac 27" mid-2011 model. I have been running speed tests from speedtest.net and have been getting very slow download rates, any where betwee 1.4 and 5.0 mbps. I pay for a 25 mbps speed. I have full signal strength everywhere in the house the speed is just terrible. Does anyone know how I can increses the speed of that computer. I have changed the channel to one that is not used as much in my area, as I looked at iStumbler. Also if I sit in the room next to the router I get 10 - 15 mbps. Any help would be amazing. Thanks.
PS I also have an AirPort express set to extend the network in the bedroom where I am having the slow speed.

I'm not able to provide a solution though I too find that the AE is not as fast as it is supposed to be. At one time I had a Belkin Wireless and an ADSL connection that topped out at 1.5MB/sec. Now I have a 50MB/sec internet connection and honestly, I have seen an increase in my speed over wireless but the Belkin really seemed quite zippy! I play World of Warcraft and I remember someone saying to me that AE or our Macs have Firewalls set-up that we don't know about or "something" that limits the speeds of the connections - which PCs and non-Apple products do not. Constantly see when downloading new patches from WOW, messages that I am behind a firewall - when I do not have firewall set on the AE nor on my Mac...

HT2311 Corrupted downloads due to slow speeds

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