HT2729 I had videos on my iPad but when updated recently not all videos transferred over. They are on my computer but won't transfer to my iPhone or iPad.

Can someone help me with this problem?

Hi, there is a solution to doing this, which is to use software such as
http://www.redchairsoftware.com/anapod/copygear.php
The reason why this prog. over others is because
1) i have used it myself on my PC and can say that it actually works!
2) as this is the only one i have seen so far that actually says it can do videos - and it works!!!
p.s. videos may take a biy of time - obviously!!
hope this helps"""!!

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HT1386 I synced my phone and now I can't find my contacts. I wanted to double check that they are on my computer but can't find them.

I synced my phone and now I can't find my contacts. I wanted to double check that they are on my computer but can't find them. Where can I look?

Where do you get your contacts from?
Do you use Outlook?
Have you made a back up of your iPhone on iTunes/iCloud when the contacts were on it?
Do you use Windows or a Mac?

I HAVE A I MAC WITH MOUNTAIN LION BUT WHEN I DOWNLOAD MAVERICKS ALL STAR GOING BAD AND RIOGTH NOW THE COMPUTER DOESNT START I AM **** UP HOW CAN RESTORE MY ORIGINAL OS LION MOUNTINE

I HAVE A I MAC WITH MOUNTAIN LION BUT WHEN I DOWNLOAD MAVERICKS ALL STAR GOING BAD AND RIGTH NOW THE COMPUTER DOESNT START I AM **** UP HOW CAN RESTORE MY ORIGINAL OS LION MOUNTINE.
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Don't post in all caps. Besides being more difficult to read it's tantamount to shouting and is considered rude in forums. What problems are you having? What model Mac do you have, how much RAM and free space on the boot drive?
Boot into the Recovery volume (boot with the Command + R keys held down) and try the following in order as needed:
1 - select Disk Utility and repair both the disk and disk permissions. Reboot normally.
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OT

I recently updated my iPhone to 5.0.1. My update went great, but when updating my wifes, all her photos and videos were lost. Is there a way to retrieve them?

I recently updated my iPhone. My update went great, but after updating my wifes, all her pictures and videos were missing. Is there a way to retrieve them?

Was a backup done prior to the update? If so, restore the backup.
As designed, the Camera Roll on the iPhone is temporary storage. Copy the pictures/videos off to the computer the device normally syncs with then sync the desired pics/vids back to the device via iTunes.

HT5085 I bought some movies on iTunes and they are on my computer but I don't know why they are not in the iCloud, can you tell me why?

I bought some movies via itunes how do I take it off my computer and add it to the icloud?

Are you in a country where films can be redownloaded - the page that you posted from should list countries and where the different content types can be redownloaded. But even if you, not all countries have agreed to allow their films be redownloaded, and there is no guarantee that a film (or any other item) will remain in the store, so you shouldn't rely on being able to redownload them. You also can't add films and/or tv programmes to the cloud, whether an item appears there depends upon your country, the film studio, and if it remains in the store.
If you are in a country where films can be redownloaded, and those films are still in your store, then if they don't show in the cloud check to see if they care hidden : http://support.apple.com/kb/HT4919

Why are not all of my pictures showing on the pc computer but do on my ipad?

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Hi Michael
It's not through USB - I know that that is disabled when Match is enabled. An example might deonstrate the issue better:
I can see Alabama Shakes listed in my artists view on my phone/pad library, but when I open it the songs are all greyed out and won't play. Their is no cloud symbol either. On my laptop, the songs are their and play fine, but have a cloud symbol next to them...
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I just got a replacement for my broken iPad mini from asurion, and I backed it up. But the problem is, my broken iPad mini has iOS 7 and all my data is in iOS 7 form, and I want to transfer it to the new iPad mini. How would I do it?

I've just received the replacement today, and I restored it from a backup I made back in July when my old iPad didn't have iOS 7. And I've updated the new iPad to iOS 7, but I don't know how to transfer the data I have on my old iPad mini in iOS 7 format into the new already backed up iPad mini. Can someone help me?

Restore from iTune Backup
1. Settings>General>Reset>Erase all content and settings
2. You'll be asked twice to confirm
3. You'll see Apple logo and progress bar
4. You'll see a big iPad logo on screen
5. Configuration start
6. Set language
7. Set country
8. Select Network and input Password>Join
9. Enable Location Service>Next
10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
11. Select Restore from iTune Backup
12. You will see picture of USB cable pointing towards iPad
13. Connect iPad to iTune (make sure iTune is on standby)
14. Tap Continue (computer)
15. Restore iPad from Backup (computer)
16. See progress bar with estimated time (computer)
17. See Restore in Progress on iPad
18. See Apple logo
19. See Apple and Progress Bar
20. Slide to Unlock
21. Copying Apps back to iPad (computer)
22. You'll see Loading/Installing/Waiting below the Apps (iPad)
23. Sync Music/Podcast/Movies to iPad (computer)
24. Sync completed (computer)

Ok my itunes erased like 11 of my songs and they are on my computer but i cant seem to get them back on my ipod

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That's because the iPhone is NOT a backup device. You're going to have to use 3rd party software to try and extract them from the phone. Unfortunately, the photos stored on the phone in anything other than the camera roll are NOT at the original resolution. Resolution is reduced for photos synced TO the iPhone to optimize them for the display.

We had one family apple id. I want to keep all devices on the same apple id for itunes but separate ones for everything else. How do I change the others now. We have 3 iphones and an ipad.

We had one family apple id. I want to keep all devices on the same apple id for itunes but separate for everything else on the cloud. How can I change the other apple ids now? We have 3 iphones and an ipad.

Hi, thank you for this post. I hope you might be able to help me too?
I am relatively new to apple (have an iPad) and having been a PC user for years I was pleasantly surprised with the apple experience and am now trying to work out the best set up for me, my husband and young son as I am buying them both of them apple products this Christmas. New Mac laptop/ ipad for hubby and then an ipod touch for my son oh and a new mac laptop for me. We are also thinking of moving from Blackberries to iPhones. Yes we seem to be hooked! but i am unsure about the home family set up and how to replace my PC network that I run off an 8TB server.
In reading the forums I keep seeing people talk about problems they have with two apple IDs and trying to merge them. I have also heard about a family ID allowing us to share apps legally. I am really nervous of setting us up wrong and then having problems later and hence i am now looking for some advice on how to share as much as we can legally but also make usage practical and not invading each others privacy. thoughts so far:
Music - I think we are happy to share the same music and access using one ID (we currently don't buy much music from apple but have lots of CDs we share).
Photos - It would be nice to share photos - as long as my son or husband cannot accidentally delete photos of mine (which is my biggest concern). I currently load all camera photos onto my 8TB storage box as the network owner and my husband has full access to copy any photo to his laptop but can never delete the original copies by accident.
Apps - If possible i would like us to share these but they are cheap enough these days to separate if really needed. Would be good to share licence for pages etc though
cloud, contacts, facetime, email - this is what is making me consider separate IDs or learning how to have multiple users in one apple ID - I do not want to have to share synced contacts with my husband. I have near 300 contacts now through work etc and he will not want them plus i will not want his or him being able to delete mine by mistake. and then for email and facetime, well I want to give him his privacy so I do not receive his messages etc. especially now that we are considering switching to iPhones
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HT204291 Using Azul media player app on my ipad Apple tv will only display sound but not video from movies. Any ideas on a fix. I set mirroring to on but it still does not display video. It will display photos and video recorded from my iphone.

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Here are the steps for AirPlay:
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Swipe all the way to the right to until you see the icon.
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Tap the icon to see the list of available AirPlay devices.
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I can browse the web but when I go to play video or you tube it will start stop over and over almost like it is buffering could this be the router all other non iPad devices work

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How are you trying to play them, in the iTunes store or the Music and Videos apps ? Downloaded and synced music and videos should be in the Music and Videos apps, and you can stop content that is only in the cloud from showing in them via Settings > iTunes & App Store > Music and Videos 'off' (under the 'show all' heading).
If you don't have your music and films/TV shows in those two apps then you should be able to download them into those apps via the Purchased tab in the iTunes store app.

My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download????

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- How did you dlete stuff from the iPod? If you have a 1G or 2G iPod and deleted the stuff by going to Settings>Genera.>Reset>Erase aall contents and settings without being connected to a power source, the battery dies before he erase was comleted since it can take hour.
- In any event try the following:
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Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try placing the iPod in recovery moe and then try to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore
- Last try DFU made and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

I got a new iPod nano 7th gen., but when I tried downloading a video from my iTunes library a message popped up that said: Some of the videos in your iTunes library cannot be copied to your iPod because they cannot be played on this iPod.

I got a new iPod nano 7th gen, but when i tried downloading a video from my iTunes library a message popped up that said: Soem of the videos in your iTunes library were not copied to yor iPod because they cannot be played on this iPod. What should I do?

I kept having a similar problem - 3 out of the 10 videos I had on iTunes wouldn't sync. They were in the right format and I KNEW they worked on my iPod because I'd RECORDED them on my iPod. I finally figured out what to do! Go to the movies in your iTunes library. Click on one that does not sync. Click on "Advanced" at the top of iTunes and choose "Create iPod or iPhone version". Once that's finished, be sure you delete the old version so you don't keep getting the error (or have 2 copies of the same video) and sync. This should eliminate the problem. At least it did for me!

HT201272 I purchased a business app in the store and I would like to reinstall it to my Ipad. I see the app icon, but when I click on the icon, I am asked to authorize the computer. After I authorized the computer, I am still unable to reinstall the app.

I purchased a business app in the store and I would like to reinstall it to my Ipad. I see the app icon, but when I click on the icon, I am asked to authorize the computer. After I authorized the computer, I am still unable to reinstall the app. ty

Jimmy RG
In the Elements Organizer 13
The key to all this is to click on/select/highlight the Album that you have created in Local Albums.
Then make sure that the Sort By: (in the row below the highlighted "Media" header is set for Album Order.
You should see a number at the top left of each of thumbnails.
Then, click on the thumbnail that you want to move, hold down the click, and drag the thumbnail to the wanted new location
in the line up of thumbnails.
Often I had to press down hard on the drag.
Please let us know if that worked for you.
Also, in Edit Menu/Preferences/Keyword Tags and Albums/Enable Manual Sorting Options, I set all for manual.
ATR

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HT2729 I had videos on my iPad but when updated recently not all videos transferred over. They are on my computer but won't transfer to my iPhone or iPad.

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