HT3209 Who can I speak to about purchases?

My Son purchase a game without my permission for $12.99 I need to know what can I do to get that credit back to my account?

To prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad, and turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
Since Apple provides such protections, they're reluctant at best to provide refunds for inadvertent purchases, and almost certainly will not do so twice.
Regards.

Similar Messages

Someone compromised my account and purchased a $50 gift card, who can I talk to about this?

Someone compromised my ITunes account and purchased a $50 gift card, who can I talk to about this?

Monica MurphyTFP I am sorry for the difficulties you have been experiencing while contacting our support team. Do you have a case number which I can utilize to review your interaction?
If you have not done so yet I would recommend that you review your installation logs to determine the cause of your install failure. You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Who can I talk to about charges on my ipad?

Who can I talk to about charges on my ipad?

You can contact iTunes support via email via this page (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Who can I speak to concerning unauthorized charges for ITunes?

Who can I speak to concerning unauthorized charges for ITunes?

You will need to contact Apple Support.
You can do so by ringing 0844 209 0611
Or create a case via expresslane.apple.com (and one of the team will call you) > and select > iTunes > iTunes Store > Purchases & Redemption > Unauthorised Purchases > Schedule a call

Who can provide a link about advanced configuration of Java.util.logging?

Who can provide a link about advanced configuration of Java.util.logging?

Want to implement configurable handler attributes. For each handler has its own attribute set. I tried to implement a few handlers that extend FileHandler (actually the handlers do nothing, just for distingusih purpose), and put the customized handler attributes in configuration file and use logManager.readConfiguration() to load the configuration, somehow it does not work, but if I change the handler to standard handler like FileHander in configuration file, it works.

Contact someone in uk who can actually speak to op...

Hello. Hope someone can help. Apologies for formatting but i'm trying to do this on my mobile with poor internet signal!
I need to speak to someone in uk who is in real contact with openteach about a fault. I am heavily pregnant, and also have a disabled child who relies on medical backup from hospital, yet bt have left us without a working phone line for over 65 hours now. This fault was reported as a so called priority repair, but this means nothing as the repair time quoted to me every time i phone is sometime next week, same as when fault was originally reported days ago! I feel i am going round in circles, i have to constantly chase bt, no one seems to understand the urgency of the situation. All the indian call centre are doing is telling me they are sending a mail to openreach. Well it is quite clear that openreach have b*****ed off for the weekend and have no intention of even looking at this case till mondY! Meanwhile i am stuck here with no phone, unable to sleep, terrified that i go into labour, or that my child needs an ambulance! I need someone who can talk to openzone and find out what's happening and stress the urgency, not merely send them an email that they obviously are not reading! For a communications company, bt really dont quite manage it do they?!

Hello,
Just to let you know that the fault finally got fixed. What did it, and this may help others struggling to get BT's overseas call centre to do something, is to phone and ask to speak to someone about leaving BT!
I got put through to a UK call centre (and the woman had the cheek to say to me, with no trace of irony, that if I went with another provider "they won't have a 24/7 faults line"!!), and within an hour an engineer was out and fault fixed!!
The engineer who came out told me that that usually gets BT to do something - otherwise I'd still be sitting here with no phone line till Tuesday! I am so angry that it took resorting to this to get BT to act, and that BT were quite happy to let a heavily pregnant woman, and a disabled child, sit and wait days with no phone line, no update and no sense of urgency about the situation. God forbid if anything had happened - you don't need to trawl the net too far to find similar stories of people with disabled family members left vulnerable by BT.
So thanks BT, but I'm off!

Who can i speak with to negotiate a better price?

i don't like this nickel and dime game every time i want to add a feature.
who can help me negotiate a better price and some LIVE support, not these forums?

Hi roxie2014,
You are welcome to Contact Customer Care (but note that Adobe is closed for the holidays). A Customer Care agent can help you determine what is the best option for the tasks that you need to accomplish.
Best,
Sara

Re Photoshop Elements 10 - who can recommend reference manuals about how to work between my existing Aperture 2.1.4 and my just purchased Photoshop Elements?

I shoot in Raw with a Canon G9 Compact - after rapidly ditching iPhoto in favour of Aperture, I now want to learn to use Photoshop Elements together with Aperture - I can obviously buy something like the "Dummies" or the "Missing Manual" books about Elements 10, but what can you recommend that will help me learn about the best ways to move images between the two, and how to combine the best features of Aperture and Elements? Thanks for any advice.

I will defer to Sierra Dragon, one of the strongest advocates of Referenced Masters on this forum, but I suspect that your upgrade would only engage about 32 GB of HD space.
I have always used a Managed Library because I like the import-and-forget security.
AP2 arranges each master, thumb, and preview into a single folder. AP3 rearranges things so that all of the masters are in one folder, thumbs another, and previews in another. This has the advantage of making it easier to find your masters, should you ever have to open the Package and look for them.
AP3 is very nice and, with at least 4 GB of RAM, tends to be very speedy. Were I thee, I would force a TM back up and then turn it off while you run the upgrade. Turn it back on only when you are sure that all is well.
If you search this forum for posts around the time that AP3 first came out, you will find that there was a list of cache and pref files that sometimes had to be deleted. I believe that subsequent versions of the AP3 incorporated this into the program as I have not heard of that trick being necessary for years.
In my case, I had a 150 GB Managed Master Library, so I copied it out on an external drive and ran the upgrade there. Once I was sure that it had worked (and it did, first time), I copied it back. As you might imagine, 150 GB over FW800 took some time, but I had three copies of my Library at all times.
A final note, if you are committed to using Referenced Masters (as I now am, having sprung for a SSD) remember that they are write once/read many. That is, they are NEVER rewritten once they are out on disk. I have mine on a dedicated 250 GB and it never fragments. Your Library, on the other hand, reads and writes all the time, keep it on your largest, fastest disk.
Best wishes.

Who can I complain to about a new order being canc...

Please can someone help me before I go totally insane!! On 14th March I placed an order online with BT for Phone & Broadband with free BT Sport and paying the line rental in advance with it due to go live on 30th March.
Transfer date came and went with no sign of any transfer being carried out - details online said they were working on the problem. Several days later had a message to say that they needed to talk to me with regard to my order, then received an email saying that BT were sorry I had cancelled by order!! Long and short of it after days of talking to people in India trying to sort out my order and being told lie after lie (such as they couldn't transfer phone line from Sky without me getting a cease date from Sky) I was told everything was in hand and someone from Openreach would ring me on Monday 13th April to comfirm they had sorted out the problem (basically unplugging a my line from one socket and plugging it into another). On the Monday I received a garbled message from someone in India saying that they needed to talk to me about my order and would ring again Wednesday. On the Wednesday morning I got another garbled message saying that as they had tried repeatedly to speak to me on the phone and hadn't been able to they had now cancelled my order!!! i then phoned and was told my order had got stuck in the system and they needed me to place my order again and this would sort everything out.
I then find out that the money I paid when I placed my order for my line rental saver in advance plus Hub/Dongle etc had been refunded as I had cancelled my order. No I didn't you did!! I still want my line rental saver, Hub etc, etc.
I did this but since then I have been getting threatening emails requesting I send back my Hub and Dongle as I had cancelled my order - no I need it, and I didn't cancel my order you did!!! Then today I got a final bill (as I was leaving) for £172.29 which was for line rental saver (£169.90) from 30th March and BT Sport (£25.81) 14 March - 10 May (money due to be taken out of my account on or before 25th April). How can I be charged for a service that I haven't even been connected to!
Surely they can see what is happening on the account see that there was a problem there end and that I didn't want my account cancelled etc - after all the notes that the call centre people in India supposedly made on my account!!!
I tried to speak to BT this evening but after 25 minutes of listening to stupid music I gave up. My phone line and broadband are supposed to transfer over to BT on 29th April but I am not holding my breath on this!!
Please can someone help me with who is the best person to talk to before I go totally mad because if I have to talk to anyone else in India who uses the standard customer service script and tells me that they understand my frustration one more time I will definitely go insane!!!!
Thanks in advance
Liz
Solved!
Go to Solution.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: Who can I complain to about a new order being ...

Ordered on 5/05/2015, online, via a Quidco referral. £160 cashback, £50 SB voucher promised.
Delivery of equipment date missed.
Phoned BT, told "order being processed, don't worry"
Original connection date? 15/05/2015
Requested to keep the existing landline number. Told this was okay, would be switched 24 hours after BB activation.
16/05/2015 - no connection. no hub. Called BT, still no equipment. There was a problem, because fibre was already active, with previous account holder.
15/05/2015 connection date changed to a new date of 26/05/2015.
Had to do a completely new order over the phone. New problems now because NOT ONLINE ORDER want us to pay more.....
We received the "delivery" we were waiting home for - a box that was designed to fit through the letterbox....landed on the doormat. No need to wait home....
Existing BB connection cut off on 26/05/2015
Broadband was supposed to be reconnected on 27/05/15.
An engineer called on his mobile to gain access. We had not been told one was attending/required. We were not at home either.
The job was eventually rebooked for 1/06/15. The engineer arrived at 8.25am, was there for 5 minutes, left for about 25 minutes (cup of tea i dare say) and then returned, and everything was working. Well, everything but the TV.
The same issues as the OP, paid 1 years line rental up front, via a credit card, paid £36.95 connection and delivery for the fibre/hub. No payments were taken, fortunately. TV package was ordered at the same time too. Its 04/06 now, still no TV.
Still waiting 9 days after original BB install date, no TV equipment. (It's supposed to be here tomorrow, the 5th June, fingers crossed) 1 month after order (not bad by others stories, but still 3 weeks later than original date.)
There have been additional issues. Lengthy phone calls as the order is now "a telephone order", not an "online order" - so we are troubled about losing the £160 Quidco cashback.....and the £50 SB voucher. We have been assured by two people on the phone that we will receive these amounts.....but we have also been lied to as many times too.
Received email detailing "Activation fee Infinity 1 option 1 £30, Activation fee infity 1 £30, total to pay £60
Phoned BT, told this was an error they said they would remove it from the bill
Received a bill today, DOUBLE activation charge for same product STILL ON THE BILL.
Wanted to pay 12 MONTHS line rental up front, TOLD BT REPEATEDLY. But you won't sort it out for us.
Why should I pay the first months line rental and then another 12 months up front when you get around to sorting it out, effectively tying myself into a 13 month contract? I may want to leave, after all, everything goes up in price when the 12 months discounts end......
Renumbering? 3 or 4 phone calls to BT. Still not done. 30 second phone call today says it will be done "tomorrow, but after midnight" Thats the days AFTER tomorrow then?
The whole process has been nothing but stress. It took over half an hour on the phone just two days ago, to sort out the mess with the missing TV package.
Ordered the TV package online as part of the "QUIDCO" deal. No activation fee mentioned. Order confirmation received - no activation for TV package mentioned.
Latest call to sort TV package, tells me £35.00 activation fee. The guy had no idea what we had already "ordered" - it looks as though you don't actually keep records of what people order at all??
Original TV package confirmed as "BT Sport Albertz" package. He apparently after working at BT for 20 years, had never heard of this TV package. He denied its existence. Its on my email.
I only wanted the Netflix (£6.99, two screens) and no additional TV channels. Online, the activation is currently showing £19.00 I cannot remember seeing one, and it hasn't been mentioned. Who knows if it wasn't on special offer the day I ordered? Your offers change constantly. He says he has to put £35, but ask for it to be changed to £19 because it was originally online order. We have not received confirmation of these prices yet.
So to summarise. Pathetic customer service. Failed communication. Lies. Lack of decent record keeping. Pricing changing. Overcharging.
£30 too much STILL on first bill.
£35 instead of £19 for activation of TV, not yet received or confirmed.
Lost discount because you REFUSED TO SORT OUT LINE RENTAL SAVER. (£33.98 loss)
If I pay this now, on month 2, I am forced into 13 month contract with yourselves resulting in further losses due to increased costs)
Potential loss of a)£160 Quidco referall due to fractured ordering. b)Sainsbury Voucher of £50 because offer has changed since original order date.
Amount of stress - £ priceless.
Yet to see if TV package arrives and is connected. But because TV package is now running a week behind the contract dates of the broadband, this will mean that if I cancel the BB after 12 months, I will not be able to use the TV package, as it WONT WORK. So, BT have you ensured I suffer further losses? The phone line was switched over on the 25th May, BB on the 1st June and now TV should be 5th June. If it arrives/works. So who is paying for my 13 days over contract that is being enforced by yourselves, since I will be forced to keep the phone to keep the BB (at £10.50 extra) to keep the TV working? And are you, at that time, going to try to make me pay the £13.50 for the BT sport that I don't want?
What do we do? Because I am sick to death of trying to communicate with people in India. They're lovely, but they really don't understand me when I'm rabbitting down the phone 100 miles per hour because I'm wound up at having to explain the same thing over and over. Why can't we just email you? Or is this a job for the Ombudsman. This is really poor service.

the ombudsman does not deal with individual complains although they would take a note of your pronlem
only people that can help here are the forum mods who are BT employees they will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Who Can help me? About "Error 500--Internal Server Error"

Dear,brothers,
          I can run AdminMain in "http://192.9.100.3:7001/AdminMain". But when I run
          pooltest in
          "http://192.9.100.3:7001/pooltest". It cannot work.It displays:
          Error 500--Internal Server Error
          From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
          10.5.1 500 Internal Server Error
          The server encountered an unexpected condition which prevented it from
          fulfilling the request.
          When I see the weblogic.log,there are some information about it:
          Wed Jun 28 20:03:51 MDT 2000:<E> <IIOPSocket> failed to configure user for
          iiop protocol
          Wed Jun 28 20:03:56 MDT 2000:<E> <ServletContext-General> Error casting
          servlet: examples.jdbc.oracle.simpleselect
          java.lang.ClassCastException:
          at
          weblogic.servlet.internal.ServletStubImpl.createServlet(ServletStubImpl.java
          :382)
          at weblogic.servlet.internal.ServletStubImpl.createInstances(Compiled Code)
          at
          weblogic.servlet.internal.ServletStubImpl.prepareServlet(ServletStubImpl.jav
          a:338)
          at
          weblogic.servlet.internal.ServletStubImpl.getServlet(ServletStubImpl.java:16
          4)
          at
          weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java
          :99)
          at
          weblogic.servlet.internal.ServletContextImpl.invokeServlet(ServletContextImp
          l.java:742)
          at
          weblogic.servlet.internal.ServletContextImpl.invokeServlet(ServletContextImp
          l.java:686)
          at
          weblogic.servlet.internal.ServletContextManager.invokeServlet(ServletContext
          Manager.java:247)
          at
          weblogic.socket.MuxableSocketHTTP.invokeServlet(MuxableSocketHTTP.java:361)
          at weblogic.socket.MuxableSocketHTTP.execute(MuxableSocketHTTP.java:261)
          at weblogic.kernel.ExecuteThread.run(Compiled Code)
          Wed Jun 28 20:03:56 MDT 2000:<E> <ServletContext-General> Servlet failed
          with Exception
          javax.servlet.ServletException: Servlet class:
          examples.jdbc.oracle.simpleselect does not implement javax.servlet.Servlet
          at
          weblogic.servlet.internal.ServletStubImpl.createServlet(ServletStubImpl.java
          :385)
          at weblogic.servlet.internal.ServletStubImpl.createInstances(Compiled Code)
          at
          weblogic.servlet.internal.ServletStubImpl.prepareServlet(ServletStubImpl.jav
          a:338)
          at
          weblogic.servlet.internal.ServletStubImpl.getServlet(ServletStubImpl.java:16
          4)
          at
          weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java
          :99)
          at
          weblogic.servlet.internal.ServletContextImpl.invokeServlet(ServletContextImp
          l.java:742)
          at
          weblogic.servlet.internal.ServletContextImpl.invokeServlet(ServletContextImp
          l.java:686)
          at
          weblogic.servlet.internal.ServletContextManager.invokeServlet(ServletContext
          Manager.java:247)
          at weblogic.socket.MuxableSocketHTTP.invokeServlet(Compiled Code)
          at weblogic.socket.MuxableSocketHTTP.execute(Compiled Code)
          at weblogic.kernel.ExecuteThread.run(Compiled Code)


Get the TNSNAMES.ORA file of your database and copy it in Discoverer Home (i.e., home where you installed Discoverer Administrator, usually BIToolsHome_1/network/admin). Then login to Discoverer Administrator using a new database user (usually EUL_US) which you might have created as part of installation. Once logged in, it will prompt you to create an EUL. Please follow Discoverer Installation Document.

Who can I talk to about getting hung up on 4 times today?

Trying to get help ALL day today. I have waited on hold for 30 -45 minutes 4 times today, three times I was disconnected while on hold and once while talking to a support person who DID NOT CALL ME BACK! I am going on 8 hrs of this and need to resolve my software issue so that I can work tomorrow and get paid!!!
Someone needs to give me some help!!!!!!!!!!

Monica MurphyTFP I am sorry for the difficulties you have been experiencing while contacting our support team. Do you have a case number which I can utilize to review your interaction?
If you have not done so yet I would recommend that you review your installation logs to determine the cause of your install failure. You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Who can I talk to about setting up an appointment for having my phone replaced

I have a warranty on my phone through AT&T I would like to know who is should contact about having my phone replaced

Call Apple support or bring it to your nearest Apple retail store.

Who can I speak for CS5 technical support. I am having issues with the printing custom paper size! please please please help.

Is there any one that can help you on Adobe? I have been on hold twice for 30min and I need help. Contact line is for something else not to happy. I downloaded Yosemite and now my CS5 when I custom print it shuts down the whole program and restarts again. Yes I did restart com+shift+op and yes I restarted computer. And yes called 1800-642-3623 no help. What the heck Adobe!!!!! and now this?????

Provide the name of the program you are using so a Moderator may move this message to the correct program forum
This Cloud forum is not about help with program problems... a program would be Photoshop or Lighroom or Muse or ???
>downloaded Yosemite and now my CS5 when I custom print it shuts down
CS5 was written LONG before Yosemite was available, and CS5 is no longer updated... have you told Apple that their new operating system breaks your old program?
Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
-http://blogs.adobe.com/creativecloud/creative-cloud-and-yosemite/
-https://helpx.adobe.com/x-productkb/global/mac-os-yosemite-compatability.html

HT204088 how can i make complain about purchasing an item in app store

i have a problemi purchase an item for one time but every month they take from my accounts money to renewal and i dont want that i need to stop it

You should be able to cancel this yourself.
Purchasing and managing auto-renewing subscriptions:
http://support.apple.com/kb/HT4098
You contact iTunes support here:
http://www.apple.com/support/itunes/contact/

HT3209 Who can I speak to about purchases?

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