HT3669 Xerox Phaser 8560 Driver - Apple Software Update Issue!

A long story that I'll attempt to condense.
I have a XeroxPhaser 8560 printer connected via ethernet and router to an iMac (OS X 10.7.5). It's worked perfectly for a couple of years but just recently I've been unable to print due to one of the following messages 'printer not responding', 'unable to find printer' or 'printer not connected'. The printer itself seemed OK (successful test prints on start-up) and I undertook network tests with the printer was easily found. After numerous restarts and reading troubleshooting guides the cause was a complete mystery to me.
I called Apple Support and the guy I spoke to was very helpful. We went through several proceedures with no success until he asked what driver was showing in System Preferences to which I stated 2.0.14. He was surprised as the manufacturers recommend driver was 2.0.13. Initally I thought that I must have downloaded the wrong version from Xerox or indeed Xerox updates were incorrect. First off I downloaded the correct 2.0.13 driver from the Xerox site. Deleted all printers/scanners from System Preferences (Print & Scan) and trashed the Xerox folder from Library>Printers.
After a restart I went back to System Preferences, found the printer on the network which not surprisingly generated a message 'printer software not found, do you want Apple to update this' (or words to that effect). Although I had already downloaded the driver I figured the Apple update might be a better option - wrong! The Apple update reinstalled 2.0.14 again and according to Apple's list of printer drivers this is their recommendation in complete contrast to Xerox's recommendation. Although I can't be 100% certain I'm pretty sure my problems started when I did an Apple Software update. If this is the case it amounts to Apple knocking out every Xerox 8560 model in the world as users run software update – quite a serious issue I suspect!
OK, so I go through the same proceedure again but use the driver I downloaded from Xerox with the same problem reoccurring. I'm sure I'm clearing out the old driver and I'm restarting iMac, printer and router. I'm at a loss as to what to try next so any suggestions would be welcome.
In the meantime if you own a Phaser 8560 I strongly suggest DO NOT USE APPLE PRINTER SOFTWARE UPDATE. I don't know about other Xerox models but after the frustration and many lost hours I've experienced I suggest 'if it ain't broke don't fix it!'.

OK. Here is something that works. So far. The last 30 minutes or so. Based on several long chats with Apple reps and all sorts of tries.
The short version is: Re-install Snow Leopard 10.6, and then go back to 10.6.2.
We’ve done it to two iMacs and it seems to be working. Note: 8560 connected via USB to one machine and “shared” with a second iMac.
How to:
First, turn off automatic updates. Apple>system preferences>software update.
That’s to keep you from automatically upgrading to 10.6.3 in the future until Xerox/Apple fix this problem.
Install Snow Leopard from CD. Check to see if it worked. On one of our machines we had to boot off the CD to get 10.6 to re-install. On the other machine we did not have to boot off the CD.
Lots of whirring and buzzing here…
Upgrade to 10.6.2.
Download is here : http://www.apple.com/downloads/macosx/apple/macosx_updates/macosxv1062updatecomb o.html
Delete, then add back the 8560 printer: Apple>system preferences>print and fax> click printer, hit minus, delete, then add back. Not sure this in needed, but won't hurt.
You might need to flush the printer’s RAM as well. Can do that from the panel on the front of the printer. Not sure this make any difference, but can't hurt. We’ve also had a problem with printer taking itself offline, but don’t know if this is a related problem or not.
Thanks to Andrew at Apple support for reminding me how to boot off the CD.
Hope this works. Please remember I am not a Mac expert. Just a guy who’s trying to figure out this problem. You may want to talk to Apple yourself first before trying this.
Message was edited by: ltcjcw

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    b noir
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    Ken Powers (Last update 9/25/2006):
    One additional note regarding Max Ustinov's comment:
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    C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin.
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    Max Ustinov (Last update 9/10/2006):
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    Mihai Andrei (Last update 8/15/2006):
    According to Microsoft, there are three possible causes:
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    2.The manifest contains XML content that is not valid.
    3.The user does not have the correct permissions.
    See MSW2KDB for solutions to this problem.
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    John Goulden (Last update 12/19/2005):
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    Ionut Marin (Last update 7/4/2004):
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    PC Windows XP 512 mb ram, 40 gig hard drive, dvd burning drive

  • Apple software update for windows does not work properly

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