HT3702 Every time I try to purchase extra lives or boosters on a game, it tells me to go to itunes support. What do I do to get the resolved?

Every time I try to purchase extra lives or boosters on a game, I am told to go to itune support. What do I do to get this resolved so I can purchase services?

If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. HELP!

Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!

Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal

"Your session has timed out,try again." is the message I get every time I try to purchase a song on itunes. My last purchase was June 11, 2011, and nothing has changed since then.

"Your session has timed out, try again." is the message I get every time I try to purchase a song. My last purchase was june of this year, and nothing has changed since then.

I had this problem, but it was because I was clicking on an external link. Try instead going straight into iTunes, then going to the Podcast section. At the bottom of the "Podcast Quick Links" section, there's a text, "Submit a Podcast." Click on this instead. Once I did, I got to the same page as before, but it did process the feed.
Good luck!

The iTunes Store app crashes every time I try to purchase a song on my 2nd generation iPod touch

Every time I try to purchase a song and hit buy, the app closes. I've tried restarting my iPod several times but it didn't help. Any ideas?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iTunes and App Store and sign out and sign back in
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

TS1717 Every time I try to purchase I get contact I tunes support stores

Every time I try to purchase I get a message contact I tunes support store?
What can I do why does this happen I have purchased before

Have you considered contacting itunes support?

How come every time i try to download a app it says Your apple id has been disabled. I already reset my pass word and it keeps saying the same message?

How come every time i try to download a app it says Your apple id has been disabled. I already reset my pass word and it keeps saying the same message?

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Every time I try to open my safari it restarts my computer, or if it does open it is for only about a minute before it gets and error and closes.What should I do?

Every time I try to open my safari it restarts my computer, or if it does open it is for only about a minute before it gets and error and closes.What should I do?

gets and error and closes.What should I do?
If Safari is crashing.. post a crash report so we can try and help...
If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.
Copy/paste the entire contents of the Crash Reporter window into your reply including the, "binary images" seection.
If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.

Every time I try to download a free app, I'm asked for cc info. There is a iTunes card with $60 credit, why can't I just use that?

Every time I try to download a free app, I'm asked for cc info. There is a iTunes card with $60 credit, why can't I just use that?

http://support.apple.com/kb/ht1918
http://support.apple.com/kb/ts5366

Every time i try to update or restore my iPhone 4 (5.1) it tells me a lot of errors and it stuck in recovery mode :/ any help?

Every time i try to update or restore my iPhone 4 (5.1) it tells me a lot of errors and it stuck in recovery mode :/ any help?

Well, if you want or need help, it would be a good idea to start with telling us what those errors are. We're not mind readers.

In candy crush saga, when I try to purchase extra lives it says that it can't complete the iTunes purchase and reels me to come to the apple support page. Help!

In candy crush saga.when I try to purchase extra lives it says that's it can' and directs me to the apple iTunes support page. I can't find ths problem. What is wrong?

Click here and request assistance.
(85777)

HT201413 why do i get a time out message every time i try to purchase a song

why do i get a time out message every time i try purchase a song

Did you already check this article?
iOS: Recommended settings for Wi-Fi routers and access points
More things to try:
Wi-Fi network issues
Make sure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
If you're using router, firewall, or security software that restricts Internet access, make sure that the ports documented in Using FaceTime behind a Firewall are open.
FaceTime requires a broadband connection. Performance might vary according to network throughput and usage.
copied from iOS: Troubleshooting FaceTime

HT4009 Its so unfair every time i try to purchase an app with my gift card it sas the purchase couldnt be completed someone please help me

Its so unfair every time i try to make a purchase on the app store it sas my purchase coudnt be completed someone please help me

Contact iTunes
Apple - Support - iTunes - Contact Us

HT1918 Hey.. I'm not able to download free app from App Store. Every time I try to do it a message encounters which shows some billing option. Please guide me someone. What should I do now?

I'm not able to download free apps from App Store. Every time I try a message encounters me showing some billing information. That doesn't make any sense as I just need to download free app. What should I do? Please guide me someone.

If you only want the free apps, take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free apps without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

TS4541 Every time I try to purchase anything from App store using my apple ID, a message appear saying " your purchase could not be completed"

Everytime I try to purchase any thing from App Store using my apple ID, a message appear in my Ipad saying" your purchase could not be completed"

Contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html

I have money in my account but every time I try to purchase a song is says insufficient remaining store credit. What does this mean

I have money in my accout but everytime I try to purchase a song it says Insufficient remainiing store credit. What does this mean?

You may not have enough Money for the Purchase.
rey7 wrote:
I have money in my accout but everytime I try to purchase a song it says Insufficient remainiing store credit. What does this mean?
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT3702 Every time I try to purchase extra lives or boosters on a game, it tells me to go to itunes support. What do I do to get the resolved?

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