HT3702 I have a charge on my account for gps telenav and it's suppose to be free, why do I have acharge on my account? Please remove not authorized
I have a charge on my account $2.99 for gps telenav. I thought it was free and do not have app.can u please credit my account??
The people reading and responding here are just other Apple products users like you.
Many apps are free to download but once you start using features there is a charge for other services such as maps. Did you read the fine print?
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html - Apple states all sales are final, but you can ask.
Similar Messages
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HT3702 charged for an app and it was suppose to be free
How to contact itunes i was charged for an app that was suppose to be free and i want my money back.
Did you make an in-app purchase in the app, or did you add or change the credit card details on your account when downloading the app ? If you changed your card details then you will probably have received a temporary store holding charge to check that the card is valid and active as described on the page that you posted from, which should disappear within a few days or so.
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Billed To:
KATHY ARENA
USA
Order Total: $50.70
Billed To: Visa
Item
Seller
Type
Unit Price
Mouse Maze Free Game - by Top Free Games - Best Apps, Dog
Report a Problem
Top Free Games
In-App Purchase
$6.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Two Freezing Potions
Report a Problem
Top Free Games
In-App Purchase
$0.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$5.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Super Potions
Report a Problem
Top Free Games
In-App Purchase
$2.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Super Potions
Report a Problem
Top Free Games
In-App Purchase
$9.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$19.99
Subtotal:
$46.94
Tax:
$3.76
Order Total:
$50.70
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
<Personal Information Edited by Host>You are getting charged for "In-App" purchases. And yes, those trinkets you purchase within the game are with real $$$$$
Stedman -
Item
Seller
Type
Unit Price
Mouse Maze Free Game - by Top Free Games - Best Apps, Dog
Report a Problem
Top Free Games
In-App Purchase
$6.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Two Freezing Potions
Report a Problem
Top Free Games
In-App Purchase
$0.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$5.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Super Potions
Report a Problem
Top Free Games
In-App Purchase
$2.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Super Potions
Report a Problem
Top Free Games
In-App Purchase
$9.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$19.99
Subtotal:
$46.94
Tax:
$3.76
Order Total:
$50.70
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/See your previous post of the same title.
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HT1918 How do I query a charge on my Account please ?
How do I query a charge on my Account please ?
Breaking Bad Season 5 Deluxe: 22.99$ for whole season HD, 14.99$ for standard definition.
Breaking Bad Final Season: 22.99$ for full season pass in HD. 14.99$ for SD.
Each episode costs 2.99$ in HD. -
If I use the same iCloud account for my ipad and iPhone, will changes I make on one change on the other as well? I'm not sure of the advantage of using teh same iCloud for both devices.
No, it only mirrors changes to synced data. This includes mail, contacts, calendars, reminders, safari bookmarks, notes, iWork documents and data, and photo stream photos (assuming you choose to sync all this data). Changes to iTunes data such as music, apps, podcasts, etc., are not synced using iCloud. In your example, if you delete an app from one device it will remain on the other until deleted there too.
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What are the benefits of buying an iPad 2 with wi-fi, or with 3G when I already have an iPhone 4 with 3G? My plan with was to go for wi-fi and connect to the internet through my iPhone 4. Am I missing out on anything by not getting 3G?
James9901 wrote:
I tried the tethering and hated it. The connection breaks every time I get > 25 feet from it and it's a pain to reestablish the connection. I suppose if I had to choose between breaking connections every now and then or paying another $100 + $25/month I'd do the tethering.
Or just carrying the phone in your pocket? Just saying..... -
Applications are mentioned free, but when we start downloading one dollar is charged in my credit card, but only for the first time when i switch on and use it for the first time one dollar is charged. and from next application it is free. why?
Kindly inform any email id or toll free number to contact apple for your below answer, Mr.King_Penguin
About receiving my credit card being debited for Free App Store Application downloads,
It should be within a few days, but it might vary a bit by bank/provider :
I am in India, if the bank don't refunds , what to do?
Rajagopal.pngr :- It is only a holding charge, it is not a permanent charge. If it isn't refunded within a few days or so (and it quite possibly won't be over a weekend) then you can query the charge with Apple. -
I have a Shockwave Error: "This Shockwave movie has errors that have caused playback problems. Please contact the author of this content regarding this problem. Shockwave is unable to continue." What I can make ?
This is some built-in "protection" that was engineered into Shockwave some years ago. It means that SW will ignore the first 10 script errors then throw the dialogue you are seeing. You really will have to contact the developer of the content in question to have it fixed - there's nothing anyone else can do. The developer needs to replicate your error, determine the cause, rectify it and republish their movie
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HT204088 i have a charge on my account i did not make nellie holt the order no mivzvxtl9x
I Nellie Holt got a charge on my account that I did not make
for 24.95at the 1 tunes store order no m1vzvxtl9x i like to get this settleiTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
HT3702 I have problem in-app purchase. I not receive order item, should i can do ?
I have problem in-app purchase. I not receive order item, should i can do ?
deteil : I purchase in-app item in the app heroes of destiny but not receive order item, have a message purchase fail,I try to purchase often but have a message purchase fail again and iTunes Store send a billing to me.
I want refund,please help refund to me
Order number: 120050201007
Item title: MH0VV2M2TQ
number 139050286821
Item title: MH0VVDJ5BH
number 18205073147511
tem title: MH0VVF45V8You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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ITunes Charged me 9 times for 1 purchase and Support has not resolved it
iTunes charged me 9 times for a single transaction and I'm getting no where in getting it resolved.
Nov 21, 2005: Purchased Season 2 of Lost (videos) for $13.93
Nov 21-22 2005: Was charged over and over again, totaling 9 times for the single purchase
Nov 23: 2005: Initial contact to iTunes support; they tell me this is normal that small charges may be applied to your account as 'authorization requests' Of course, these weren't normal or small charges it was billing error that charged me 9 times for a single purchase.
After contacting them again to reiterate the fact that I was charged 9 times for the purchase, my mail is finally read and an acknowledgments is made that something went wrong. They tell me "We have investigated and resolved the issue you reported. Within 72 hours, you will receive a refund for the duplicate charges through your Paypal account, coming from the iTunes Music Store."
Nov 29 2005: I wait patiently beyond 72 hours for all the refunds to be put in place; some are completed but 2 charges still show. One at the time is valid, its the purchase I made. ** (Not valid today because the music shows as not payed for anymore) **
I contact Support on the 29th stating all of the refunds have not come in, they tell me there is nothing they can do and that I need to contact Paypal. "The best way to resolve this issue is to contact PayPal and advise them of the situation."
I talk to a senior person at Paypal and they tell me there is nothing they can do, that iTunes must issue the refund. Nice. Circles!
I write back again to iTunes Support stating that I had contact Paypal and they stated that there is nothing they can do regarding the refund, that Paypal needs to resolve the matter. iTunes writes back:
"We're sorry that you have experienced this problem with your PayPal account. Unfortunately, we will not be able to notify you when the matter is resolved. Our engineers are trying to correct the errors, and we hope to enable PayPal payment processing as soon as possible. We appreciate your patience."
OK, they at least acknowledge there is a problem (even if they are blaming it on Paypal) and that they are working on it.
Dec 05 2005: Follow up today to get a status as to when I will be refunded for their error, I get no update, only the following response:
"We apologize in the delays in processing this refund, and we thank you for your patience."
I follow up stating I would like the full amount refunded; it seems the original purchase is listed as not payed for so I can't even watch what I purchased! At this point I just
want to be refunded so I can cancel and delete my iTunes account.
Whats bad:
- Can't reject the charge on my cc since it will get rejected back to paypal, not iTunes/Apple (paypal will then likely just close my account and come after me for the money)
- Can't reject charges in paypal, they don't seem to do that
- iTunes/Apple support mails are incredibly canned responses and impersonal
- I'm at the mercy of iTunes/Apple in resolving this; there is no ETA for them to resolve this issue that they created.
- I've asked to be called regarding this matter and the requests have been ignored
Any advice to get this resolved would be appreciated. It is has been an incredibly frustrating experience; I don't much like the idea being forced to pay off a credit card charge for services that I have not actually received and which were charged to me in error.
Mac OS X (10.4.3)This is EXACTLY what happened to me and many others. Tech support returned most of my money but not all of it. Figure that one out! It is clear no music is downloaded (or in queue), it is clear an unknown error message is produced, and it is clear we, the consumer, are still being charged anyway. Will Apple require a credit card from its customers and alienate those that do not wish to use a credit card? Will Apple insult its customers and make silly suggestions such as 'Use an iTunes gift card' in much the same way a forum moderator has already recommended?
I have an idea: Acknowledge the problem publicly (via email, for example) and fix it in a future update. Customers will be more understanding if they know there is a temporary problem and Apple is working hard to fix it. Oh, and return our money, please!
Windows XP Pro
Windows XP Pro -
Fully charged the ipod works for 2 mins, and then shuts down, why?!
Fully charged the ipod works for 2 mins, gives the battery warning and then shuts down. I took it to an apple store, they said battery is fine, restored ipod to original settings and it still wont work! Help!
If you restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store. This time be more persistent.
Apple Retail Store - Genius Bar -
Windows 8.1
Error message at startup
Timestamp: 26/11/2014 21:33:29
Error: Please do not load stuff in the multimessage browser directly, use the SummaryFrameManager instead.
Source File: resource://gre/modules/summaryFrameManager.js
Line: 85
What does this mean?If you keep getting a 'red' message it means that the HDD is faulty and will have to be replaced. You will have to format the new HDD in Disk Utility>Erase and then install the OSX and your data from Time Machine.
Ciao. -
HT3702 I would like to speak to a person regarding charges on my account please! Thank you!
I had deleted my debit card info and just had an itunes card to use. When the itunes card ran out it started charging my debit card!
These are user-to-user forums, if you have an issue with your billing then you can contact iTunes support via this page (there isn't phone support) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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