HT3702 I purchased an app for my iPhone on 7/23 and was billed accordingly, however, today on 7/25 I was billed again though I have not bought any other app. How do I contact apple to rectify the problem?

I've been billed twice for a single purchase. How do I get Apple to rectify the problem?

You could either try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link.
Or you can contact iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

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I'm having problems with iPhoto and the facebook set-up. Every time I attempt to do so it says an error has occured and try again later. I have not seen a solution posted. Therefore, how does one contact Apple to solve the problem? I'm new to the worl

I'm having problems with iPhoto and the facebook set-up. Every time I attempt to do so it says an error has occured and try again later. I have not seen a solution posted. Therefore, how does one contact Apple to solve the problem? I'm new to the world of iMac but I find it a bit frustrating trying to solve basic issues/problems:(

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa

How do you contact Apple to solve a problem?

How do you contact Apple to solve a problem?

Most people would start by clicking the "Contact Us" link at the bottom of the website.

HT201269 My 4s wont restore from the backup on my pc, its asking for a password and my itunes password wont work .... I have not submitted any others ?? please help!

I have today replaced my 4s with a new one - having backed up my old one to itunes only this afternoon. It refuses to restore from backup and is asking me for a password... my itunes password isnt working, and yet i have not entered any others.. does anyone have any suggestions?

Hi..
It's asking for your admin password, not your Apple ID and password.
If you can't remember the password ..
Your new Mac is running v10.7 Lion so there are two ways to reset the admin password.
Here > Reset a Mac OS X 10.7 Lion Password
or here > OS X Lion: Apple ID can be used to reset your user account password

None of my files will upload to the cloud even though I have not used any of the 5 GB storage.

None of my files will upload to the cloud even though I have not used any of the 5 GB storage. I checked the boxes, but nothing uploads. What am I doing wrong?

dmastern wrote:
OK. I thought my Mac contacts, documents, etc would be stored since I clicked on those boxes. Maybe I need to go back to Carbonite.
Carbonite, Dropbox, Sugar Sync, there are many options.

TS2446 how do I contact Apple support? the phone number in UK does not work and the website loops

I can't reset my security questions - it tells me they've sent the email to reset but no email arrives... the support system loops all over the place and takes you back to where you start in the end - with no help ANYWHERE. I looked up the Apple number for the UK and when it rings, it does so only once - then nothing. I need my account unlocked and the ability to purchase items from itunes store with the gift cards I received.
What a mess. Where did the online chat go? Where did ANY resemblence of customer support go??

Sonal Sanghvi wrote:
1) How and where to contact apple people to make a complaint in usa
http://www.apple.com/contact/
2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
No.
Kindly help me what to do and get it repaired free of charge.
If you didn't purchase the extended warranty, AppleCare, you are not entitled to any repairs free of charge once the 1 year warranty expires.

I cannot print an ebay label with javascript. I have run my updates, ebay says I need to contact apple support because the program should be automatically enabled.

Does anyone have any idea what I should do? NOt sure exactly what operating system I have, but it is OSX 10 something I think.

Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?

Some of my keys are not working on my macbook air. Should i contact apple or is the problem simple.

Hello. I have a Macbook Air and I just recently realized that some of my keys do not work or they will work when I press the letter or number next to the key that I need. Can someone help me. I do not know what is wrong or why this is doing this since I got the computer on March 26, 2012. Thank you.

This is probably something you should take your computer into Apple for repair. You might check your language settings in the language Preferences and look at the input sources tab.

My imessaging doesn't work after the latest software update and was told that i will have to reset my phone will i lose my contacts if they are back up to icloud and how do i get them back from icloud?

i need to know whether or not i will still be able to get my contacts back if i reset my phone to factory specifications

If they are synced to iCloud and appear on icloud.com, they will reappear on your phone when you sign back into your account. As a precaution, you could use an app like My Contacts Backup to back them up before you restore if you wish. I would also recommend as a precaution that you import your camera roll photos and videos to your computer before restoring, as explained here: http://support.apple.com/kb/HT4083.

I just updated to 5.7 and the exported files are blurry. I compared the ones I exported before the change and they are fine. I have not change any settings.

I just updated to 5.7 and the exported files are blurry. I compared the ones I exported before the change and they are fine. I have not change any settings.

I don't understand your last paragraph.
"The home page also has a full bar ..." What does "full bar" mean? " ... instead of the tray it had before." What does "tray" mean?
Anyway, you might try Settings > General > Reset > Reset Home Screen Layout
I guess that cannot make things any worse.

I've been wanting to reset my security questions because it disabled my Apple ID to purchase on Apps store. I don't know how to contact apple support using the 800 number since I'm located in the Philippines, what no. should I use and how? Help pls. :(

How to contact apple support using the 800-number from the Philippines?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986)

HT204088 I just got unauthorized app purchases on my ipad which I have not used for some time. Prior to that I got a few requests to change my password at my email. How do I contact apple to report fraud?

I need to contact Apple for unauthorized charges on my ipad. It got hacked.
Does anyone know which email I can contact apple on? The site is just endless links with no direct email help.

You need to get control of your Apple ID back, change the password;
Manage your Apple ID -
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
Then contact iTunes Support, which can only be done by email;
iTunes Support -
http://www.apple.com/support/itunes/

TS4009 What is the address to contact Apple to downgrade the storage that I purchased the other day? I changed some settings and I don't need to back everything up. Thanks for our help.

Wht is the address to contact Apple to downgrade the storage in the iCloud? I purchased more storage the other day and I found out out I just needed to change settings instead.

Are these raw? Jpeg? What version of iPhoto? Of the OS?

HT4009 Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

If you didn't make an in-app purchase within the app then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
You may also want to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off'

My iMac is in the return program to change video card, how can I contact Apple ?

Hello
I just saw that my iMac bought in 2011 is just in the replace program for video display card. How can I contact Apple to change freely the video card ?
Thanks
Gilles

Apple has announced that Mid 2011 iMacs have a defective ATI GPU and they are being repaired for free. See > http://support.apple.com/kb/TS5167?viewlocale=en_US
Simply take the iMac to an Apple Store or reseller. Make a backup of your data before taking it in

HT3702 I purchased an app for my iPhone on 7/23 and was billed accordingly, however, today on 7/25 I was billed again though I have not bought any other app. How do I contact apple to rectify the problem?

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