HT3775 I have had .mov videos that I have been able to view for the last 5 years on my old macbook. I upgraded to a new MacBookPro and for some reason, I get a message that I am missing a necessary codec. What do i do?

I have a whole bunch of .mov and .avi files that I could read before I upgraded to a new MacBook Pro. The support from Apple is sketchy here and merely tells me that I don't have the correct codec. Where do I go to get the codec I need.

Try Perian
www.perian.org

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I recently bought a new macbook and installed Acrobate Pro. My settings/preferences did not come over and I do not have the same style options for my signature. It now only allows me three options and the style I have been using for the last year is not

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Hi Amanda ,
Which version of Acrobat are you using?
Which signature style are you talking about?
You can go ahead and try uninstalling and reinstalling it and see if that works for you .
Use the cleaner tool to uninstall it .Here is the link.
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
You can refer to the following link to re install it .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Regards
Sukrit Dhingra

HT204370 I have tried on my desktop, my laptop, and my IPad - I keep getting a message that I am unable to download the movie? What if anything am I doing wrong?

I have tried to download a movie "Escape Plan" on my desktop, my laptop, and my IPad - I keep getting a message that I am unable to download the movie? What if anything am I doing wrong?
Message was edited by: edalexjr

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
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Click the Clear Display icon in the toolbar. Try the action that you're having trouble with again. Post any messages that appear in the Console window – the text, please, not a screenshot.
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Every time I try to download the new version it just says I can not download the new version of Firefox. I keep getting a message that says "Firefox 5.0.1dmg could not be opened, because an unknown error occurred - Try saving to disk first and then opening the file"

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* http://kb.mozillazine.org/Profile_folder_-_Firefox

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Yo,
If u use [email protected] to log in (ur apple id) then u have to use a different one like [email protected]
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HT4623 When I plug my new iphone 5 into my computer and click on itunes, I get a message that Itunes 10.7 is required on my phone. How do I update my iphone5 with itunes 10.7?

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HT201364 I just received my new macbook pro with 16gb, 2.3 GHZ & for some reason I get a message stating that I do not have the system requirements. Help?

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For the last year, I have to refresh my browser to load certain normal pages...IE opens them, but not Firefox. I also have extreme difficulties loading video from sites including YouTube, Yahoo, etc. I open them in IE just fine. I update all the time.

For the last year, I have to refresh my browser to load certain normal pages...IE opens them, but not Firefox. I also have extreme difficulties loading video from sites including YouTube, Yahoo, etc. I open them in IE just fine. I update all the time.

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"<br />
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"<br />
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
Your plugins list shows outdated plugin(s) with known security and stability risks.
*Java Plug-in 1.6.0_07 for Netscape Navigator (DLL Helper)
Update the [[Java]] plugin to the latest version.
*http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)

For the last 3 months only, I am unable to complete my online payments on your website. I get as far as method of payment, check the box, and click next. Then nothing happens. What gives. I have to then pay by phone. Just frustrating.

For the last 3 months only, I am unable to complete my online payment on your website. I get as far as Method of Payment, mark it, and then lick on NEXT and nothing happens. What gives? Have to pay it by phone.

Sheesh. That looks hard. I think it will fall over at this point:
"Connect to my Exchange mailbox using HTTP" 'cos Thunderbird uses only the regular email protocols: POP, IMAP and SMTP.
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I just upgraded my iPhone 3GS to 4.3.5 and my universal doc stopped working with it? It has worked flawlessly for the last year and suddenly I get the message: "this iphone is not optimized for this device." The music comes out too quiet to the speakers

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Thanks,
JT

yep... my iphone 4 also having problem like astoker.. u see on dock pin using torch light.. i found 2 pin touch each other.. i solve my problem ready.. thanks wjosten.

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Hi
You need to find the format of the drive by looking at its info, my guess would be you are currently in NTFS (windows only) mac can use any mac os journaled or non journaled, or you can use fat32 which is usable on both pc and mac but is unable to move files over 4GB so no good for large file transfers. You will need to re format at some point but this will delete everything currently on the drive.
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-Molly

HT3775 I have had .mov videos that I have been able to view for the last 5 years on my old macbook. I upgraded to a new MacBookPro and for some reason, I get a message that I am missing a necessary codec. What do i do?

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