HT3951 Apple TV Purchased Movie Errs Out

Hi apple experts! I purchased a movie  (Avengers) on apple tv and it will not play (error states content cannot be viewed & try back later which was 2 days ago). It has been charged to my acct. and I dont see a way to redownload it. Other movies I purchased previously play just fine. so, it doesnt seem like a hardware issue. Any ideas? Thanks much!!

SOLVED.
I had the same problem minutes ago... I solved it by signing out my apple id from the apple tv and then sign in again. Movies start playing now! Hope this works for you too

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