HT3951 I have enough money in my account' trying to buy a song but it wont accept my password
Q. I cannot buy a song from itunes store' I have enough money in my account' it won't except my Password' which is correct.
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on here, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?
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When I go on to the Simpsons tapped out game I try to purchase so in app content and every time I try it says insufficient funds but I have enough money in my I tunes account to purchase it. Why is this happening?
How much is the item that you are trying to buy and how much do you have on your account ? If you are in the US then you need to add on your state's sales tax to the listed price - does that take it over your balance ?
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i don;t understand why safari is not taking my updates one of them is free the other i purchased and yet i have tried to download free apps but it just goes to my account and says i don;t have enough money in account the thing is its a free app what has that to do with my account and i do have enough money so what is the problem i am over this
You can keep both, just enter the one you want to use on your phone by going to Settings>Store>Apple ID, tap the ID shown, sign out, sign back in with the other ID. Otherwise you'll have to keep using the ID tied to your credit card. You can contact iTunes store support here: http://www.apple.com/emea/support/itunes/contact.html to ask them what minimum balance is required to download free apps.
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I don't know why but itunes just suddenly wouldn't accept the security code???
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
unable to send e-mails but can read them on my I phone.
The service provider says its the the phone and the phone people say its the service providerTry restarting your iPhone.
If that doesn't do it, try Resetting All Settings from Settings > General > Reset (doesn't erase the iPhone).
You could also try troubleshooting the applications or restoring the iPhone. -
my ipad wont accept any passwords, i am unable to connect to my wifi even though my password is correct and other laptops etc have no problem connecting.
The ipad can find my wifi connection but just wont accept the password. connected with no problem in the Apple store.
any suggestions,
thanks.Does the iPad connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I am having difficulty downloading an app. I have enough credit on my account to cover the cost but I am receiving an error message that I don't. Any suggestions?
In determining whether you have enough, did you include the sales tax on the app?
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I wanna change the Questions, but the support will call me in a wrong number and it won't let me change the number unless i change the country, and i can't change the country because i have a money in my account.. what should i do??
You will need to call tech support or have them call you at http://expresslane.apple.com
Diana -
I am trying to buy 2 songs and I click on purchase i already have 50$ redeemed in my account but its not using that money its suggesting my debit card. How can i get my gift card to be used then?
Hello there, AniChirglyan.
The following Knowledge Base article talks a little about the purchasing order of items through the iTunes Store.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
iTunes may still ask you for information from your card on file if that information has lapsed or needs updating. The card information on file has to be correct, no matter what purchasing option you will be exercising for this purchase.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
If i do not have enough money for when my pre-order comes in, what happens?
I pre-ordered an album set for june 26th. I currently have enough money for it but i have decided i no longer want it in full, and i have a few songs i want to buy. So if i don't have the money when it is released. Dies it simply cancel?
Your best bet is to cancel the pre order before it becomes available to avoid being billed for an item you no longer want. Follow the link for instructions on canceling your pre order.
http://support.apple.com/kb/PH1622 -
how can i cancelle a purchase on itunes if i dont have enough money on my debit card
Why are SO many people asking this question, and no one is answering? Why does no one at Apple ever answer these "support" discussions? It's just millions of people upset for various reasons (such as broken off buttons on the iPhone 4S that my poor mother has experienced, among thousands and thousands of others with ZERO help from Apple). And the only people who do find help here, get it from others who find workarounds without Apple's help.
I also have the same question as above, (and the thousands of others do as well - do a quick Google search or just look at all the similar posts to the right). I've tried to call Apple, and I keep getting re-directed to their website. I search their website, and no answer is provided. PLEASE RESPOND Apple. Geez louise. For such a profitable company, they sure don't help their customers very well. I have so many Apple products, I can't even count.
Your customer "support" is shameful, Apple. Unbelievably bad. #apple #fail -
I want to buy a song but it's telling me I don't have enough store credit, I have $1.35 the song cost $1.29 how do I fix this?
You would have to put more money in the account.
You must be able to pay for the song and associated taxes. -
Ive changed my apple id. in my iPad and iPhone under iTunes it's showing the new id but under iCloud still shows old I'd. I have been told to delete account and add in new one but worried in case lose all my stuff that's already saved in iCloud. any idea?
If all you did was rename your ID, you can go to Settings>iCloud, tap Delete Account, choose Delete from My iPhone when prompted, then sign back in with your renamed ID. Deleting the account only deletes the account and any data you are syncing with iCloud from your phone, not from iCloud. Provided you are signing back into the same account and not changing accounts, your data will be synced back to your phone when you sign back in.
If, however, you are changing to a new account with a new ID, choose Keep on My iPhone when prompted. Then choose Merge when you sign into the new account and turn your iCloud syncing back on to upload your data to the new account.
Before deleting the account, save you photo stream photos to your camera roll (tap Edit, tap all the photos, tap Share, tap Save to Camera Roll). -
I HAVE AN ICLOUD ACCOUNT THAT I NEED TO DELETE, BUT I'VE FORGOTTEN THE PASSWORD AND/OR THE SECURITY QUESTIONS. SO, I CAN'T RESET IT BY EMAIL BECAUSE THE ADDRESS I USED IS NO LONGER ACTIVE.
You need to ask Apple to reset its security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(115690) -
I was trying to download the new Black Ops (Strike Team) app and when I try to download it, it says I don't have enough storage space. I made sure I had 1.31 GB of space (like it requires) but it still says I don't have enough space. I even tried to delete more 2.5 GB (I have the iPhone 4S) and the app specifically says that is is compatable with iPhone 4S. I even tried rebooting the phone a couple times before downloading, but it still says the same thing.
The app you are trying to download my be a zipped file and more space than 1.3GB. go to settings/general/usage and delete what you no longer want to make more space
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