HT4009 After tapping "buy" in clash of clans app I get popup saying purchase failed could not connect to iTunes Store. It's not my restrictions. ... What gives. ?
Why can't I purchase gems in clash of clans app if I have no restrictions it says could not complete purchase could not connect to iTunes Store
Hello JoryM,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best of luck,
Mario
Similar Messages
-
I am devasted with this, anyone else facing this issues, i have 2 apple ids and i have tried working and downloading the game with both ids and both ids have balance and i even tried changing the game centre as well. nothing helped.
I am having the same problem. There are 3 different apps that I have tried to make an "in app" purchase on. One of the apps tells me "Cannot connect to itunes". We know that this is not true as I have connected to it immediately before and after trying to make this purchase. The other 2 purchase that I have tried to make just don't do anything when click the "Buy now" icon.
I do not use restrictions. I have also tried the solutions above. This problem started on my last phone, the original iphone4 with ios4 and has persisted after an upgrade to the 4S with ios5.
I can't believe that we are the only 2 people with this problem. -
Whenever I buy something in game, it says that " can not connect to itunes store". Why???? I fill all my payment information in app Store, bt I couldnt buy any thing. Why???
Additonally, at this point I really want to talk to someone who cares about how a customer like I might feel in such a situation and when I call corporate would like to talk to someone who is interested in hearing my input as it really sucks to think I really don't feel like going to the store anymore and would rather just buy stuff on amazon or newegg these days instead;/ When I know how much i used to enjoy going into the store and getting friendly with kind staff who worked with me to get the best deal on the items I got--perhaps this was because it was at a more desperate time when Best Buys fate as a company was more precarious prior to price matching taking origin. Also, on an aside, would like to add that obviously there is always the one or two people who go out of their way to make sure you have an excellent expeirenece so I am not trying to make any sweeping generalizations here. In fact, I find the forum contributors to be among the most kind and helpful, but that might be because they don't have to deal with the now seemingly dreaded "pricematch" epidemic;D
-
Hello i'm facing problem i downloaded itunes version 11 32bit for windows 7 and after i installing the set up when i opened the iTunes a massages occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even though my internet is on
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2 -
After updating to iOS 5, i can not purchase apps. it says can not connect to iTunes store
After upgrading to IOS 5, I can not purchase anything from the app store. I get the message "Can not connect to iTunes store". I am able to get updates from the app store only through my phone. Also, Game center I.D. wasn't accepted. It said the user name was already taken. Had to create a new one.
Please helpYou might try to confirm that your messages are actually sending. I have the same problem, but my messages appear to be sending but are not actually being received.
-
Hi I can not connect to iTunes Store in iphone after upgrade of iO6. What should I do now ???
After upgrade I can not open application store or iTunes Store it's coming error can not connect to iTunes Store what should I do ?
Apparently when I updated my software this morning it logged me off my Wifi for some reason (even though the wifi icon at the top of the screen indicated it was using it), I logged back in and could connect.
-
With iOS 7 and certain apps I get a message that ask me to connect to iTunes to receive notifications. After clicking "OK", it comes back repeatedly and freezes the App: Friends, Dropbox, among others. The only way to escape is to shut down and restart. I think this is a "bug" with older apps. How can I solve it in orther to use the apps? It doesn´t occur with my iPad, only with my iPhone 5.
Thankyou for your kind answer: with Dropbox, it solved the problem; with Friends, still the same
-
When trying to buy gems on the "Clash of Clans" game I get the following:
"Unable to Purchase. This item is for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purchase the App."
I redeemed the itunes voucher on the same Apple ID I want to buy the gems with?
What do I do from here.You will only be able to buy items in an app if you are signed into and use the same account that you originally bought that app with - is that the account that you are signed into ?
-
Can not connect to iTunes store after resetting password
After resetting password on iPhone 5,iPad can not connect to iTunes. Any one know how to correct?
I am having the same Issues.
-
Im getting frustrated it makes no sense my card is fine i just used it about 20 mins ago
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
Im currently new to this iphone. Im using iphone 5s with a version iOS 7.1.1. My problem is what is wrong with my app store? It keep telling me to update my billing method. Was all apps in the app store is need to be purchase. Such as i wanted to update my clash of clan game. It keep telling me to fill in my billing method. I already fill in the billing method, but it say that "There is a billing problem with a previous purchase. Please update you payment method. " i don't know why he keep telling me this even though in my visa card got money. Please help me with this problem
This is incorrect. "There is a billing problem with a previous purchase. Please update you payment method. " means you have made a purchase and iTunes/Apple hasn't received the finds for it yet. hence the "There is a billing problem with a previous purchase. Please update you payment method. ". This means you would need to either use an iTunes gift card to pay it off or another debit or credit card that is currently on the account.
-
Help
Hi AndyFTW,
If you are having issues making purchases because you cannot connect to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
Iphone will not connect ot itunes store after 2.01 firmare update
Installed 2.01 firmware update and I can no longer connect to the apps store or to itunes store. this is a legit phone, not unlocked, I bought it 3 days ago at apple 5th ave and I'm set to Wifi signal not 3G. Anybody else having this problem???
I had this problem too. On further investigation I found that my phone would not connect to the internet via wifi. It showed that I was connected, but I couldn't update mail, weather, surf safari or access iTunes. I spent some time on the phone with Apple support and in the end the trick that worked was a reset of my router. Try powering it off for about 30 seconds and then plug it back in. That made everything work again on my phone. Apple support suggested also updating my router firmware.
-
Can not connect to itunes store after update
i did an update on my itunes now when i go to the store it says "itunes could not connect to the ituns store. make sure your network connection is active and try again". it has done this before when i did an update the last time
I have the same problem and I ran the diagnostic, and this is what I got...
Microsoft Windows Vista x64 x64 Ultimate Edition Service Pack 1 (Build 6001)
MSI MS-7380
iTunes 9.0.0.70
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 9E3F83C9EF7C7334
Current user is not an administrator.
The current local date and time is 2009-09-15 23:48:45.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8800 GTS
** External Plug-ins Information **
No external plug-ins installed.
The LowerFilters values in the Windows registry are invalid.
Go here for more information:
http://support.apple.com/kb/TS2372
iPodService 9.0.0.70 is currently running.
iTunesHelper 9.0.0.70 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {58084DD3-570B-4FE4-869B-264F7CBC49DF}
Description: NVIDIA nForce Networking Controller
IP Address: 155.42.195.14
Subnet Mask: 255.255.255.0
Default Gateway: 155.42.195.1
DHCP Enabled: Yes
DHCP Server: 155.42.34.9
Lease Obtained: Tue Sep 15 23:10:02 2009
Lease Expires: Sat Sep 19 23:10:02 2009
DNS Servers: 155.42.34.9
155.42.34.9
155.42.33.10
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-09-13 09:18:46. -
Able to browse but not buy... can not connect to iTunes store?
I am able to growse in the iTunes store to my heart's content. I find a movie I want to rent. I watch the preview. I click Rent, follow the instructions, confirm payment method, and... get a "cannot connect to iTunes store" error.
I try again. This time I observe that there's a notification under Downloads. I click there just for the heck of it, and... the movie starts to download.
Since I'm roughly 45 minutes away from the download being complete, I wonder whether I'll have any more luck renting the moving once it's completed downloading. or...
was the "cannot connect" error a false negative, and in fact has the transaction gone through (I don't see an invoice from iTunes store, but then they usually take a day or so to show up anyway)?
Bur.I wouldn't sit and worry about it...Just keep checking, and if you see that something did go wrong, the only thing that would really happen is you would have been charged twice. However, this is why Apple doesn't charge right away, I have had similar situations and never been over charged. But like the above post mentioned, if you are downloading the movie, the charge already went through....
Maybe you are looking for
-
Mail - How do I show the receiver in a own created folder in message list containing sent mails?
Hi there! I created an own extra folder in the message mail list and put there mails that once had been sent (it works as an archive but I did not use the archive-function). For obviously just mails in the Sent-File(s) show the receiver instead of th
-
BAPI/RFC for Service Complaints Creation in CRM 5.0
Hi, We are working on the Complaints and Returns module in CRM 5.0. We have found the Transaction Code for the same. (CRMD_BUS2000120). Not able to find the BAPI/RFC for the same.Let us know if any. Appreciate your comments on the same. Thanks, Moort
-
How can i avticate my 4s with a diffrent sim
I was having issues activating my 4s so I went to at&t and the got rid of the sim that came in it and tried activating it with my old sim (diffrent number) but were unable so they sent me home with out that sim. Now my phone is able to be set up and
-
Abt Like, Phase-In and Phase-Out profiles
Hi, Can some1 explain me what is<b> Like, Phase-In and Phase-Out profiles</b>? What is it's good for? Thanks in advance. Best Regards, Siva.
-
When I open Mozilla Foxfire I get several tabs that automatically each heading is (Index of file:///C:/Program Files (x86)/Mozilla Firefox/) then shows all file in Mozilla installation Dir. This is the address in the address bar (file:///C:/Program%2