HT4009 Everytime I puchase an extra move..it only gives me 3 turns, therefore making me more frustrated and causing me to require even more purchases. Last night it gave me only 2 turns for a purchase. Please help!!

Question

While playing Candy Crush and purchasing more moves, it never gives me the correct amount of moves therefore forcing me to buy many more purchases. Last night it only gave me 2 moves on 1 purchase! PLEASE HELP!!

Answer 1

Tmobile did the exact same thing to me. So that is customer service at work in general. Nice try though lol.
To the OP
I see you said You paid for shipping, did you Insure it? Claim insurance on it. If you did not, It may not be Verizon or your fault in the sense of the phone not making it to the warehouse. There are people out in the postal world that will steal phones that are not insured. It could have been a Verizon employee, i suppose.
But, if this was to be a bought in court, if you shipped it with out insurance, sadly your at fault.
Do you still have the Serial number of your old phone? If so, you should be able to track where your phone is (if it is reported as a defect/damaged) If so, you may be able to use that as proof. If it does not show up as a defect or what ever they determine use as a loss, then you know it did not make it to the warehouse to be checked in. I would suspect Apple or Verizon could tell you what the Serial number came up as.