HT4009 In app purchase not showing up in game:legend of the cryptids

I am playing 'legend of the cryptids' and purchased gems thru the game. I have yet to receive the gems and every time I load the game it asks me for my password for itunes. I've gotten billed twice for the gems and I have the receipts for both. this is where it sends me when I try to 'report a problem'

I have been having the same problem for two weeks. LOC credited me for the gems but I have had the error messages ever since the transaction failure. Everytime I sign in I get the two error messages and it keeps asking me for my apple ID/password same as you. I have talked to both Apple and LOC a multitude of times trying to get the errors cleared out, to no avail. I feel your pain. I am sure we are not the only ones experiencing this problem. Just dont expect a quick fix. It maybe awhile before it gets resolved. Somewhere there is a server sending us the error messages. Either @ Apple or LOC. I requested that Apple and LOC support talk, so that they can team up to figure out what is causing this problem for us. Sorry your going through this, but good to know Im not the only one!

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HT4009 in-app purchase not showing

I've been billed but the in-app purchase (itunes confirmation along with the purchase order id) but its not showing up within the game. I've contacted the game creators (popcap) but is there anything else I can do? (not heard from popcap yet).

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 In-App purchase not showing up even though I have a digital receipt...?

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The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
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HT4009 Every time I tried to do in app purchase, it showed please contact itune to complete the transaction, I have already saved my credit card info and it worked before, I do not know why it no longer work, I do not have any restriction

Every time I tried to do in app purchase, it showed please contact itune to complete the transaction, I have already saved my credit card info and it worked before, I do not know why it no longer work, I do not have any restriction

Gee... maybe you should try contacting iTunes support like the message told you to do.

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HT4009 In app purchase not allowed

In app purchase not allowed

What is the full message it's giving you? One thing you can check is if you have restrictions set on your iphone go into Settings > General > Restrictions and scroll down to "In-app Purchases" and make sure that is turned on.

HT4009 In app purchase not downloading on my iPhone 5...?Help

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If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

New In-app purchases not showing up in multi-issue Viewer

Hi all,
We created a multi-issue Viewer and got that approved together with the first in-app purchase (folio).
The app is free and downloadable from tehAppstore and the folio can be purchased from within the app as is to be expected.
Last week however, we've uploaded three new folio's and the have all been approved by Apple last night but they are nowhere to be seen in the app.
Is there a known delay between approval and visibility in the app?
Regards, Roel.

I'm having the same problem. Latest folio, which is 'ready for sale' as an in-app purchase and 'public/retail' in Folio Producer, is not visible on the content viewer. It was only approved by Apple last night - is there a delay?

HT4009 In app purchase not received

in toyzilla
was charged for in app purchase
but it was not received!
i have enabled in app purchases to be allowed

I'm having the same problem too. My suspicion is that I may have entered my password wrong the first time I tried and now it won't let me buy or download anything wether its free or not. So I went and did some stuff with my account and I re entered my payment information and it was declined for some odd reason. So I went to see my bank account online and my life lock shut it down because someone was using my card -.- it was my sister. But yeah maybe your debit card is invalid.

HT4009 In app purchase not allowing me to complete transaction

I am experiencing an issue with an in app purchase. In a game I have downloaded when I go to purchase game currency I can sometimes do so without an issue but most times after entering my password it tells me that my purchase could not be completed. The bank account linked to the iTunes store has sufficient funds but for some reason sometimes it will allow the purchase to go through and other times it won't.

i didn't contact them just looked through the support page. i tried it again the next day and it worked fine. weird....

In app purchase not showing

I recently download this app called sat plus and decided to upgrade. When I began the upgrade told me to you ID I use to download the game. So I deleted the app and used my 2nd account. Purchase went trough got my payment conformation, but the upgrade ia not working. Im waiting in the restore section for 15 mins. Can anybody help me

Hello there, broazny.
It sounds like you're not seeing your in-app purchase for a particular App. The following Knowledge Base aritcle offers up some great reccomendations for troubleshooting your issue:
If you don’t see your in-app purchases - Apple Support
Restore your in-app purchases
You might need to restore purchases in these cases:
You remove and reinstall an app.
You install a purchased app on another device using the same iTunes Store account.
Some in-app purchases like game currency or hints are consumable, meaning they run out as you use them. You can only restore non-consumable purchases. Learn about different types of in-app purchases.
To restore a non-consumable purchase, open the app you made the purchase in and look for an option to restore. You might find it in one of these places:
Main menu
Settings or Options
In-app store
Not all apps have an option to restore. If you don't see it, follow the steps in the next section to contact the app developer.
If you try the restore option and nothing happens, or you get an error, follow these steps:
Make sure you're signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
Check the restrictions on your device to make sure in-app purchases are allowed.
Check your purchase history in iTunes on your computer to make sure you were charged for the purchase.
Restart your device.
If you were charged for the purchase and still can't restore, contact the app developer for support.
Contact the app developer
Contact the app developer for support in these cases:
You don’t see an option to restore purchases.
You can’t find a consumable in-app purchase you made.
You restored an in-app purchase and still don’t see it.
iOS apps
You can contact an iOS app developer using your computer or iOS device.
Follow these steps on your iPhone, iPad, or iPod touch:
Open the App Store.
Search for the app or find it in Purchased.
Tap the app.
Tap Reviews.
Tap the app's support link under App Store Ratings.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT4009 In app purchases not allowed keeps popping up

It wont let me buy stuff for my games.

Settings/General/Restrictions - enter the restrictions passcode, and change the setting to allow in-app purchases.

HT4009 in app purchase not working

im buying an in app purchase before but now i cannot manage to buy the same item im buying before i dont know what happen pls help

Any Alert or Error message...
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 In app purchase not downloading

I bought an in app purchase in My singing monsters, but it wont download what i bought. It tells me I have already purchased this item and it hasnt doenloaded yet. Then it says cannot connect to itunes. I dont know what to do.

What is the full message it's giving you? One thing you can check is if you have restrictions set on your iphone go into Settings > General > Restrictions and scroll down to "In-app Purchases" and make sure that is turned on.

HT4009 In app purchase not showing up in game:legend of the cryptids

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