HT4061 Hello: My 4S phone went off and I tried to restore it but get a 4014 error code. What is this code and how can I get it to restore?
Hello: My 4s phone turned off and when I tried to restore I got a 4014 error. What is this error and how do I restore the phone?
Hello Linda,
Thank you for the details of the error you are getting when trying to restore your iPhone. I recommend the steps below for error 4014:
Error 4000, 4005, 4013, 4014, and 4016
After you perform each step, try to restore your device.
Restart your computer.
Disconnect all your USB devices from your computer and connect to another USB port.
Use a different USB cable.
Uninstall third-party security software.
Try restoring using an alternate computer.
You can find the full article here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694#error4000
Thank you for using Apple Support Communities.
Best,
Sheila M.
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