HT4528 A family member has iphone that she had disabled because not remembering the password... now it is locked and we were told by verizon to hold power and home button til it shut off .. now what come back on at all.. HELP
Any ideas here on how to reset without hooking a phone up to itunes when it has been disabled and it is now frozen in what was supposed to be a recovery mode. We have called the carrier with no help and I have searched the internet. Any help at this point would be great. I can't help the person because I am 1 hour away from them and do not have the phone in my hands.
they need to connect it to the computer/itunes they normally do and restore it as new.
Similar Messages
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i have an apple i phone that is disabled because cant remember the password to get into the phone i was told to sign into i tunes to be able to unlock my phone. i have i tunes i get into on my i phone but can not get into it on my computer??
Hey grandkids7k,
Thanks for the question. The following resource provides troubleshooting information if you have forgotten your passcode:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M. -
I have an old Apple ID I have been trying to log in to retrieve permission for the songs I have bought for my iTunes. However due to it being an old ID, I have forgotten the password and from what I can remember, the email address I used for security was closed down. I am aware that I can go through security questions and when asked for my D.O.B, I have a feeling I never adjusted my settings in the Apple ID account therefore can not get past that question either.
Please help!
Thanks
KarenHi Kazmania89,
Welcome to the Support Communities!
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Once you are able to gain access to the old Apple ID, this article may be helpful:
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
I have purchased music, apps, or books with multiple Apple IDs. How can I get all of this content onto my iOS device?
First, you need to copy all of your purchased content so it is on the same Mac or PC with iTunes. This computer should be the one you sync your device with. For more information on how to move your content, see these articles:
Mac: iTunes for Mac: How to copy purchases between computers
PC: iTunes for Windows: How to copy purchases between computers
Next, authorize your computer to play content with each Apple ID in iTunes. Once your computer is authorized for all your content, it can be synced to your iPhone, iPad, or iPod touch.
Cheers,
- Judy -
I bought an iPhone 4 from a youngster who had put his own Apple ID on it but could not remember the password. I backed it up yesterday and restored to my new iPhone and it copied the Apple ID across too. Now I have 2 phones with it on. Anything I do?
that must be really annoying !!
so this is what you call
FIND MY IPHONE ACTIVATION LOCK Find My iPhone Activation Lock - Apple Support
when you start using iCloud on any iOS device and enable find my iPhone, this prevents a new user from using it, and also prevents anyone from using the phone
as it is locked to previous owners account ,this is also the case if when a phone is lost or stolen.
the only way around this is to have the previous owner reset their apple id by going to @ applied.apple.com
if they are unable to do this, then the only other way around this is to have the previous owner get a copy of their original receipt and call apple support who can then lift this lock if they get a copy of the receipt
unfortunately there is no quick fix -> the below link explains what you should do before you sell or give away an iPhone
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support -
How do I change my icloud apple id if I do not remember the password and it is not my current apple id and also the email that is the icloud id no longer exits.
Try Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team... -
I changed recently because apple ID not remember the password. More joined the icloud not changed, still with the old ID and now I can not delete the account because the icloud iphone app search I do?
What?
Try posting in your native language, the above makes no sense. -
just got an iphone 4 from my dad and its his old iphone and i was gonna delete his account so i can put my account on the iphone but he does not remember the password so I couldnt delete it. I need help deleting it without a password.
If the iPad has Activation Lock - that is, it's asking for the previous owner's Apple ID and password to activate the device or to turn off Find My iPhone - then you will need that information. There's no way around it If your father can't remember the password, he'll need to recover it.
http://iforgot.apple.com
If he can't do it via that page, then he'll have to call Apple Support and ask to speak with Account Security.
If that's not the "password" you meant, please post back and clarify.
Regards. -
I can not activate my iphone 4 after installing the firmware ios 7, can not remember the password apple id, a check box are all available, please look into this matter
serial number TP113FG5A4S, imei 012657000548662Copied from my initial post:
Then you'll NEVER be able to re-activate the phone. This is called Activation Lock & there is no way around it if you don't know that info.
You can try & recover the ID here:
https://iforgot.apple.com/appleid -
I keep trying to reset an icloud account that is disabled because I forgot the password but is not able too. I tried changing it but there seem to be some mix up in the icloud ID and the gmail email address. HELP PLEASE!!
Your password was sent to your emergency email address. Perhaps you have an email you never use? I use the free email from my cable TV account as my emergency email.
Your Apple account and cloud account are separate. You could even have completely different user and password. Most of us use the same user ID and password, but they are not the same thing, don't mix them up.
If you can't retrieve emergency email, you will have to call apple support.
http://support.apple.com/kb/HE57 -
Anyone know why, firefox does not remember password for a site when you remove password from the view password site? I removed a password for a site that was not remembering the correct password for the "view password" window and now it does not guess the password and does not remember the password for that site. All other sites are being remembered.
== This happened ==
Every time Firefox opened
== After I deleted the password from the view password window.The saved password feature worked well, but the site I had saved the password for required that I change the password. I have found no way to update the password in Firefox. After I deleted the saved password, Firefox did not ask if I wanted the new password saved. When this happened before, I removed and re-installed Firefox, and then it worked. I hope there is another way to update a password.
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help apple help me, at first I was new to iphone registration 1 apple ID account but because I hardly use icloud account. so I do not remember the password and login name, my computer crash when I decided to run the software on ios7.1, but do not expect me to be locked iclou account, I hope this mail unlocked apple for my apple account. I'm currently using the machine iphone 5, IME: ********. thank you ... ask yourself? machine is in warranty period warranty icloud error not send mail to me at mail
<Personal Information Edited by Host>Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I need to reset my phone to it's original settings after backing it up. It has been locked for several months and I do not remember the passcode. How do I do this??? HELP!!!
-Options for when an iOS device gets locked because of forgotten password-
Restore (and reset password) on your device by connecting it to the last computer to which it was connected:
iTunes: Backing up, updating, and restoring iOS software - http://support.apple.com/kb/HT1414
If you cannot connect it to the computer to which the device was last connected you will have to use recovery mode to completely reset the device, losing all data:
iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode (e.g., cannot connect to computer last used to sync device) -
nếu id thực thi của tôi Táo này tôi quên lý do tại sao as a Táo không cho phép tôi để đảm bảo
Me forget me now is not remember a password to restore redistribute it once again the computer Táo Tai sao khong cho 1 Ngôi Sao to resolve 'any comments apply my Thích Như các ...' Táo such as this tag but do not have ai would like to use the product which is a directory
iphone 5s imel 013790002840040
http://Google Translate:
Chỉ có chủ sở hữu trước của điện thoại có thể giúp bạn với điều này. Họ phải cung cấp ID và mật khẩu để kích hoạt điện thoại, hoặc xóa nó và loại bỏ nó khỏi tài khoản của họ như đã giải thích ở đây: http://support.apple.com/kb/TS4515. Nếu bạn không thể liên hệ với chủ sở hữu trước đó bạn sẽ không thể kích hoạt điện thoại.
Only the previous owner of the phone can help you with this. They have to provide the ID and password to activate the phone, or erase it and remove it from their account as explained here: http://support.apple.com/kb/TS4515. If you cannot contact the previous owner you will not be able to activate the phone. -
Iphone was disabled because i forgot the password
How can I unlock my disabled iphone4s because I forgot the password?
Forgotten Passcode or device disabled after entering wrong passcode
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device. -
I have just taken over my husbands iphone 4s but when trying to download updates on Twitter, Facebook, etc. it says to sign into itunes store with a old email address that I no longer remember the password to. I have changed my email with the itunes store and have a new password but how do i get rid of the old email address. Many Thanks
When you say 'changed my email with the itunes store and have a new password' do you mean that you've changed the email address on that old account, or are you referring to a different account ?
If you've updated the old account then try logging out of the account on the phone by tapping on the id at the bottom of the Featured tab in the App Store app and then log back in with the updated version.
If they are different accounts then all apps (and other content from the store) are tied to the account that downloaded them, so only that account will be able to download updates to them. For apps like Twitter and Facebook you could delete them from the phone and redownload them via your account so that they are linked to that instead.
If there are apps that have content in them, and you can't copy that content off (so that you can delete the app, buy/download it on your account, and copy the content back), then you will need the password to the old account to be able to update them. You should be able to get it reset via http://iforgot.apple.com
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