HT4528 My iphone is telling me I need to do a system restore and wont restart. Screen shows itunes logo and that is it. If I do this how can i avoid losing all my pictures videos etc?
my i phone is telling me I need to do a restore. Screen shows itunes logo and thats it, even after turning off and on again.
if do this how can I avoid losing all my pictures videos etc?
Pictures/Videos in your camera roll? If so, & not backed up or imported to your computer, they are gone. There's no supported way to recover them now.
Similar Messages
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I was notified of an iTunes update for my iPhone; I tried to download, but am just showing the screen with the iTunes logo and a picture of a cable end. Phone has been inoperable all day.
Hey there Gina,
It sounds like you were updating your phone, and now it is unresponsive with an iTunes and usb cable on the screen. This appears to be recovery mode, and you should be able to restore the device using the following article to get that install completed:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If not, then reset the device with the following article, and then attempt the restore with the above article:
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Thank you for using Apple Support Communities.
Cheers,
Sterling -
Screen shows iTunes logo and USB cable and thats all its doing - how to reset? I neeed help!
I just got my Iphone and all its doing is showing the USB cord Logo and the Ituns logo, I need help ASAP!
http://support.apple.com/kb/HT1808
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HT4528 Restore failed, Screen shows iTunes logo and USB cord
I tried to restore my iPhone with iTunes and a message popped up saying could not restore. When the phone turns on, the screen shows an iTunes logo, an up arrow, and a USB cord. I have tried restarting and it goes back to that screen.
Place the device in DFU mode then restore it.
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tried synching iphone for the first time on new PC and got error followed by itunes logo and USB cable picture. No idea what went wrong and now phone is in this screen locked. please help!
I tried connecting to iTunes and neither the PC nor iTunes recognizes the device. I went through all the troubleshooting on the Apple website for this issue and nothing worked. I've reinstalled iTunes, the driver, everything and still can't get either the PC or iTunes to recognize the phone. I don't know what else to do :-( any help or suggestions are highly appreciated!
I would hate to have lost all my info, especially contacts and calendar items since I have no idea what was backed up prior to the phone getting locked on this screen. I've been told that my only option is to go to the phone carrier and they will reset it for me, but that means it will wipe out all the info.
I hope someone has a fix other than that one. -
I went into recovery mode - and keep receiving error 4005 - tried different usb, computers, did all updates possible nothing helps, my iphone screen shows apple logo and constant waiting circle
Same here. I tried to update my iPhone 5S and iPad 4 to 7.1 but iTunes wiped out them. This thing already happened for iOS 7.0.6 update. What happened to Apple? I am really curious whether Apple is aware of this problem.
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I tried to download tI tried to download iOS 7.0.4 and have been stuck on a screen with iTunes logo and up arrow and a picture of charger plug. It has been this way for 2 hours. Help??
doreen329 wrote:
... have been stuck on a screen with iTunes logo and up arrow and a picture of charger plug. .
Your Device is in Recovery Mode and needs to be connected to the Computer you Usually Sync with.
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps..
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
hello, I can not reset Iphone 3gs, I tried few times, but I only get a cable on the screen with Itunes icon. and Itunes does not see it. anyone can help me?
You may need to put the iPad in recovery mode to restore it.
http://support.apple.com/kb/HT1808 -
I had renamed my user login name and assumed that there will be no change in the settings and files. When I login with the new profile name everything is gone. How can I get back all my files and settings? Please help. Thanks.
You should have asked this before you tried: Changing username or short name- User Account and Short Name- OS X- How to change user account name or home directory name.
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Hello, my iphone died and wont turn back on again even when i left it on the charger overnight, how can i get it to turn on?
Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.
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while opening my iphone 4 it shows itunes logo and usb cable and stucks there, while opening my iphone 4 it shows itunes logo and usb cable and stucks there
It's in recovery mode. Plug it into your computer running iTunes and restore it.
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Iphone suddenly shows itunes logo and usb
My iphone just showed the itunes logo and usb cord image, without having done anything. How can I recover pictures and data that were in the phone memory?
Before you connect to your computer , if necessary in recovery mode iPhone and iPod touch: Unable to restore , copy the iphone backup folder to a safe place, in case you need the backup again.
The location of the folder is here:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: If you do not see the AppData or Application Data folders, you may need to show hidden files (Windows XP, Windows Vista and Windows 7), or iTunes may not be installed in the default location. Show hidden files and then search the hard drive for the Backup directory.
You backup contains pictures taken with the phone and your data and settings. More info here. iPhone and iPod touch: About backups
So, in case your phone gets recognized by your computer, let it restore and use the latest backup to get your data and settings back. -
Iphone shows itunes logo and usb
Tried to update the OS 4.3.2, it gave an error message at the end and displayed ituned logo and usb cable image. I checked it online and found others that had same problem. The phone was fronzen!!!. I pressed the two buttons simultaneously to reset it and it erased everything that I had. Luckily I have backup but ITunes wont restore it. What could have gone wrong?
Hi,
This can happen if the connection between the iPhone and computer has been interupted or the software has encounted an error whilst it is being downloaded. If you can try another backup and if that doesnt work keep resetting the iPhone it will restore. I have had the same problem. But it can happen with something as simple as the connection being interrupted.
Good luck! -
Iphone 3GS frozen on screen with itunes logo and USB cable
hey
my iphone 3GS has frozen on the screen with the itunes logo and a USB cable this happened right after trying to update it , which for some reason failed. i have tried restoring it and downloading the new itunes any help would be brilliant.
also anyone else find itunes and windows 7 dont work ?
thanks.the same thing has happened to me!
today 25th feb @ approx 10pm (melbourne time)
itunes goes "hey u gotta update ur iphone" so i do
and then it takes ages and ages, and then its like backing up iphone, and then it goes bump bump error, some ****, and then i go mmkay, and then the phone has frozen on this image the same thing the guy above has said!
*** am i ment to do, restarting dont help!
im on vista 64bit. -
I am very confused!! When I first used iTunes, I did not own any Apple products. When I purchased my MacBook Pro and a Mobile Me subscription a few years ago, my email address @me.com became my new Apple ID. I subsequently purchased an iPhone 3 and eventually an iPhone 4. Apparently over this time, I have used both Apple IDs at various times. Sometimes when I upgrade apps, the old ID will already be filled in and other times the new one will be instead. I always use whichever one is there with the appropriate password. This was probably a mistake. I just realized that my MBPro is authorized under the original Apple ID and not the current one. I tried to authorize it under the current Apple ID, but couldn't, so I was going to deauthorize it from the old one, but got a message about losing any purchases made with the original Apple ID. I don't want that to happen. Synching my iPhone in iTunes with my computer has been much more confusing since I got my newer iPhone. However, I don't remember anything about the process I went through to associate it with my iTunes account. Any helpful suggestions are appreciated.
Log into the store using the old Apple ID to re-download them, however, you can not switch them into your current Apple ID except by re-purchasing. You can contact Apple support and see if they are able to help you.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.
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