HT4623 I updated my phone today on a shared itunes account ( with my daughter ). We are both getting each other's messages now. Seems to be tied to I message. Any suggestions?

I updated my phone today on our family itunes account. I currently have the iphone 4 and needed updates. At the end of the update I got a message that my phone info would now be the same as my daughter's ( who usually uses the itune account). I didn't have a yes or no option. It was a statement. Now I am getting her text messgaes and she is getting mine if the other person has imessage. I also got her app's when my phone updated.... HELP!

Hi, jandmmiller.
Thank you for visiting Apple Support Communities.
This issue would be caused by both devices sharing an Apple ID for iMessage and FaceTime. I would recommend signing out of iMessage on his device. Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out. Once this is done, I would recommend creating a new Apple ID specifically for iMessage and FaceTime here. Then he would need to sign in to iMessage and FaceTime with the new Apple ID.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H.

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HT4859 I shared itunes account with my daughter, had never synced my phone with computer, synced with computer and chose daughter's phone instead of create new phone, all phone contacts are now gone replaced with daughter's - is there no way to get contac

I shared itunes account with daughter's phone, never synced my phone with home computer through itunes, synced tonight with itunes but choose her iphone and it restored all her info on my phone, all my phone contacts, text messages and photos are gone - I had auto backup to icloud daily - is there any way to get phone numbers and texts back off icloud?

If you have been backing up to iCloud your camera roll photos, text messages and other data and setting should be contained in the backup. Restoring the backup to the phone should recover them.
To do this, go to Settings>General>Reset, tap Erase All Content and Settings (which will erase the phone), then go through the setup screens on the phone and when given the option, choose Restore from iCloud Backup and follow the prompts. Be sure your phone is connected to wifi and your charger as this may take some time to finish.

I share an itunes account with my daughter, didn't realize that updating to ios6 and the cloud would link our phones. This is a fiasco, anyone have any advice how to remedy?

I ran ios6 updates on my ipad and iphone, not knowing that using the icloud and sharing an itunes account with my daughter, would have our phones and my ipad now linked together. My contacts are gone (875 of them) and I have her contacts, and our text messages are now shared like a party line! Can anyone help me with this? What to do now, I don't want to sync or do anything to any device!!

iCloud is designed to be used by one user with all their devices "linked" together. Your daughter needs to have her own icloud account. Using one Apple ID for an iTunes account is a different situation, you can certainly share the account with your daughter. That way she can access purchased items without paying again.
If she already has another icloud account, and wants to set it up on her device, then go to Settings>icloud, scroll to bottom of screen and tap Delete Account. This only disconnects the device from that account, no data is lost on icloud. Then enter the account ID that she wants to use.
To create a new icloud account, go to
http://www.apple.com/icloud/setup/
As for your lost contacts, they are gone. You only hope is if the contacts were also on your computer and (if gone now) you have made frequent backups of the computer (like using Time Machine on a mac). Just restore the contact files back to your computer.

HT1766 Hi, I share an iTunes account with my wife. Sometimes she gets my iMessages and I don't and vice versa. Also if people face time me it goes to her phone. How can I stop this from happening?

Hi, I share an iTunes account with my wife. Sometimes she gets my iMessages and I don't and vice versa. Also if people face time me it goes to her phone. How can I stop this from happening?

You can share the same Apple ID in
Settings > iTunes & App Store > Apple ID: here
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FaceTime, iMessage, iCloud, etc, one of you should use a different Apple ID.

HT204053 Our family uses one Apple ID for all of our iPhones. We installed the update and now we are all getting each others photos and texts. How do we stop this?

Our family uses one Apple ID for all of our iPhone 5's. We installed the update and now we are all receiving each other's pictures and texts. How do we stop this?

Have a look here...
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

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I Updated my iPhone 5s and my sons iphone 5 to the IOS8 and after we did that we started getting each others text messages which I thjnk I fixed but we are still getting each others pictures, I want to keep him on my Apple ID I just don't want to share pictures and text messages. before the update we didn't have this issue but now we do please help fix this situation!

Hello cmdenham97
The question I have is how are using your Apple ID on both of the iPhones. If it is just for purchases, then you can just have that Apple ID for purchases and then have separate accounts for iCloud to sync that data. Check out the article below for more information.
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Regards,
-Norm G.

How to update software on multiple iPhones using same iTunes account?

How to update software on multiple iPhones using same iTunes account?

SeanB15 wrote:
Here are more details on my situation which should help clarify things...
I purchased three iPhone 4 models back when they first came out (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library. The problem is (as I understand it) that I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct without wiping out the separate contact lists, etc. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates and still be able to manage separate contact lists, etc. If I go this route, I assume we will lose all the apps on phones #2 and #3 that we have been "sharing"... correct? Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, one of you can help me??
we have 2 iphone 4's synced to the same itunes account for apps and music since the day we bought them, but each has a different icloud acct. they have both been updated on the same itunes account with every update that has come out since we bought them in december of 2010. nothing on either phone has ever been lost or duplicated. having said all that, maybe i'm missing something here, but we have had no problems. we do have itunes setup to sync manually. i do believe i'm a piker compared to lawrence finch, but i'm just telling you what happens in my house. maybe check with apple? is there a store near you?

HT1766 i update my phone today but i loss backup important data & there is no backup in icloud

i update my phone today but i loss backup important data & there is no backup in icloud

This feature is only availabe if you are currently running ios 5.
Update as always.
Turn on computer.
Open itunes
Connect iphone

I'm trying to update my iphone 3GS to the 4.3.4 version and I am getting the error message "This version of itunes (version 9.1.1) is the current version. How do I update my PHONE and why is an itunes update being confused for my iphone?

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You need iTunes 10.0 or greater to update your phone...iTunes isn't confused at all. If you're on a Mac, you'll need OS X 10.5.8 or greater to update iTunes to 10.0 or greater.

ITunes tells me, that I need to load version 11.1 in order to load a backup into my iPhone 5. I'm working with a windows PC and want to update my phone to iOS 7GM. version 11.0.5 is the highest I can get for windows. Can somebody help me?

iTunes tells me, that I need to load version 11.1 in order to load a backup into my iPhone 5. I'm working with a windows PC and want to update my phone to iOS 7GM. version 11.0.5 is the highest I can get for windows. Can somebody help me?

I'm assuming you followed a forum like Gizmodo to load the latest version of iOS 7 Beta on your device
Alot of those forums forget to mention, iTunes 11.0.5 will allow you to update to the iOS 7 Beta but your device will no longer work unless you have the developer version of iTunes as well....
I'd suggest you to research how to downgrade back to 6.1.3/4 and wait a few days for the iOS to be released,

HT201068 In the Ap Store "Updates" window, it says that "Remote Desktop Client Update" was installed today. I never intentionally installed "Remote Desktop". How did it get there, Where is it on my computer, and How can I remove it? Thank You!

In the Ap Store "Updates" window, it says that "Remote Desktop Client Update" was installed today. I never intentionally installed "Remote Desktop". How did it get there, Where is it on my computer, and How can I remove it? Thank You!

I don't know if you have been there, but a very suspicious icon! (Like this one on a NSA satellite: http://b-i.forbesimg.com/kashmirhill/files/2013/12/Satellite-logo-for-spying.jpg) Yikes!
Are they after the French too?!? I thought we were allies?!? Wait a minute . . . I'm an American citizen with the Constitutional Right (which they vowed to uphold when they took their job!) of privacy!!!
What do you think of all this?
How did you find it in the OS?
Do I just trash it with "Secure Empty"?

HT204053 my husband updated his phone now everyone is getting each others text messages

after updating we now have all users getting each others texts

Welcome to the Apple Community Gretchen
You could simply ensure that only the numbers and addresses you wish to use on each device are checked at Settings > Messages > Send & Receive. However this isn’t an ideal solution because the other person can always change these settings from their device and have some fun with you and your contacts.
You’d be far better getting them to delete your account from their device and have them create one of their own. If you are sharing an ID for some other service such as iTunes, you can continue to do so, you only need change the ID for messages.

HT1689 since doing the 7.0.4 update i notice that my mobile data has doubled and i am running out of data mid month. I've disabled apps s not many running. Any suggestions?

since doing the 7.0.4 update i notice that my mobile data has doubled and i am running out of data mid month. I've disabled apps s not many running. Any suggestions?

I am having the same issue even with the newer 7.1. I have a 1-100 KB data push on both my husdand's and my phone every hour on the hour (i.e. my will be at :23 of the hour and his will be at :13 of the hour and it will change). This is whether we are on a WIFI and with all apps, background refreshes, push notifications, etc turned OFF.

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Several things here so let me attempt to clarify.
For iCloud the reason the contacts where removed from he other device is because you updated your contacts, in this case deleted them, and then iCloud updated the other device to match. By deleting the iCloud account on the device it will stop the device from using that iCloud account and therefore nothing will change on the other device. By using a seperate Apple ID you can still use the features of iCloud, Find My iPhone comes to mind, without your content (contacts, message etc.) merging with the other device
For iTunes, you cannot use two Apple IDs for one account however if you use the same account iTunes on your computer will keep the content on each device seperate very nicely. You can also configure the settings for iTunes and the App store on each device to keep the content from automatically downloading to the other device. What I meant by share apps and music is this. What happens if you find a game, lets say Minecraft, that you really like and it cost, as Mincraft cost, $6.99USD. You buy it and play for a while and then you realize that your husband really likes the game as well. If you both use the same Apple ID for iTunes he can download the $7.00ish game to his device at no additional charge. If you use seperate Apple IDs for iTunes well... it look like he will also be paying for the game to have it on his account. Same goes for Music and Movies
I hope that clears things up. Let me know if you have anymore question.

After i updated to IOS6 my wife and i keep getting each others imessages.

after i updated to IOS6 my wife and i keep getting each others imessages.

This is caused by using the same Apple ID for iMessage. To prevent this you need to use separate IDs. (You can continue to use the same ID for purchasing; it does not need to be the same as the one used for other services such as iMessage.)
On the phone that will be changing, go to Settings>Messages>Send & Receive, tap the Apple ID at the top, sign out, sign back in with a different ID.

HT4623 I updated my phone today on a shared itunes account ( with my daughter ). We are both getting each other's messages now. Seems to be tied to I message. Any suggestions?

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