HT4623 I was updating my Ipad and something went wrong. on my screen I have the round blue circle with the word itunes under it and it also has a plug that looks like it is to be plug into a computer can you help me please

can some one help me I was up dating my Ipad and something went wrong. I am on my computer now.

You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.

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I have a feeling this has been up here a lot. I updated ios 6 to my phone with no problems but I also back my phone up. I decided to help the wife out and update hers and something went wrong data lost. All contacts, photos, etc without backup, help.

I have a feeling this has been up here a lot. I updated ios 6 to my phone (4S) with no problems but I also back my phone up. I decided to help the wife out and update hers and something went wrong data lost. All contacts, photos, etc without backup, help.

if you have no back up in icloud or itunes the best you can do is sync with your computer and get back what you can from there

Hi I have problem with itunes, i opened by mistake song in itunes and after my itunes were like deleted ? Can you help me please ?

Hi I have problem with itunes, i opened by mistake song in itunes and after my itunes were like deleted ? Can you help me please ?

For general library squiffiness following an upgrade the easiest thing is to restore your last backup, but I guess if it were that simple you wouldn't be here.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps youshouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

HT2534 Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

Try contacting the iTunes Store: http://www.apple.com/support/itunes/contact/

My hard drive's gone, I did repair it and now I'd like to get my 'photoshop Elements 7 back, but got a message saying that the serial number is incorrect and it's not. can you help me, please?

My hard drive's gone, I did repair it and now I'd like to get my 'photoshop Elements 7 back, but got a message saying that the serial number is incorrect and it's not. can you help me, please?

Mseixas you can try running the CC Cleaner Tool located at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and then reinstalling.

Hi, I bought a second hand iphone 4s and seller has blocked it and reset it know the iphone is asking for a email and password that the seller was using, I can't contact him know and i'm left with an Iphone that is useless, can you help ma please?

hi, I bought a second hand iphone 4s and seller has blocked it and reset it know the iphone is asking for a email and password that the seller was using, I can't contact him know and i'm left with an Iphone that is useless, can you help ma please?

Sorry, there is nothing you can do until the device is removed from the sellers Apple ID.
Without that, your device can't be used, check these articles:
iCloud: Find My iPhone Activation Lock in iOS 7
Find My iPhone Activation Lock: Removing a device from a previous owner’s account

I just updated my iphone4 to iOS5.1 and now I cant use my 3g, everything on my cellular data's right but I cant activate my 3g anymore, can you help me please? thank you! i really need it

I just updated my iphone4 to iOS5.1 and now I cant use my 3g, everything on my cellular data's right but I cant activate my 3g anymore, can you help me please? thank you! i really need it

Did you try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data doing a reset.
If this does not work, set it up again as new device, without using the latest backup afterwards.
How to back up your data and set up as a new device

Hi.My problem is that i am looking forward the email address and also the address of shanghai and pudong apple retailers.Can you help me please?

Hi.My problem is that i am looking forward the email address and also the address of shanghai and pudong apple retailers.Can you help me please?

For the street addresses tap the link then enter China in the search field.
https://www.apple.com/retail/storelist/

I tried installing windows and something went wrong and now it seems I have erased Mac OS too because when I turn it on, it says Insert bootable device

I tried installing windows and something went wrong and now it seems I have erased Mac OS too because when I turn it on, it says Insert bootable device. Now what should I do?

Welcome to Apple Support Communities
Press Option key on boot and select the OS X partition. If it isn't here, press Command and R keys on boot, open Disk Utility, erase the drive and install Lion or Mountain Lion

I use a PC and I would like to cancel my creative cloud anual plan. Can you help me?

I use a PC and I would like to cancel my creative cloud anual plan. Can you help me?

Hi,
Please contact the support through call/chat for the cancellation requests.
Contact Customer Care
You may also refer to the help document:
Cancel your membership or subscription | Creative Cloud
Regards,
Sheena

HT1212 My little children Majd enter the wrong passcode for more than 10 times, my iPhone automatically got reset all data was deleted. I managed to retrieve the contacts only but I'm unable to retrieve my SMS's and my photos???? Can you help me please ??

My little children Majd entered the wrong passcode for more than 10 times, my iPhone automatically got reset all data was deleted. I managed to retrieve the contacts only but I'm unable to retrieve my SMS's and my photos???? Can you help me please ???

Hi,
Did you ever back up your phone on the computer?
Did you use photo stream at all?
May I suggest changing your passcode lock to a letters and numbers lock (if not all ready it will make your iphone more secure and a restore lock otion shouldent be needed). Then change your setting as well preventing restore after ten incorect passwords.
kc

Hi my name is najji i am from kuwait my ipad it lost i do not where is it can you help me please and thanx

hi my name is najji i am from kuwait my ipad it lost i do not where is it can you help me please and thanx

If you set up the Find My iPad service prior to losing your iPad, then there is a chance that can be tracked, though it depends on a number of factors (the iPad is turned on, connected to either the 3G or a WiFi network, or has not had the Find My iPad service disabled or the iPad been completely restored).
If you did not set up Find My iPad, then there is no way to track it.
Regards.

My device was stolen and i want to know his place can you help me please

my device was stolen and i want to know his place can you help me please
but iam in syria
<Personal information removed by Host>

thanks for you
but Why they did not give me a solution to my problem
Please help me because my car had been stolen and a telephone inside and I want to know my phone place in order to know where my car

I have already update to iOS 6.1 on my iPhone 4. I have a problem to sync with the iTunes. I cannot backup, sync and transfer purchases from the iTunes. I can only restore the backup. Anyone has any idea about it?

I have already update to iOS 6.1 on my iPhone 4. I have a problem to sync with the iTunes. I cannot backup, sync or transfer purchases from the iTunes. I can only restore the backup. Anyone has any idea how to solve this problem?

also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem

HT1725 hello i just bought gem from dragon vale's game. and i bought it 2 times, because it said the download has been failed. can you help me please?

dear community,
hello i just bought gem from dragon vale's game. and i bought it 2 times, because it said the download has been failed. and it cost about $10. and i just want to buy $4.99
can you help me please?

You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

HT4623 I was updating my Ipad and something went wrong. on my screen I have the round blue circle with the word itunes under it and it also has a plug that looks like it is to be plug into a computer can you help me please

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