HT4623 my new iphone(4S) background display color is light yellow instant of white.

my new iphone(4S) background display color is light yellow instant of white.

Today after more than 45 minutes, talking to Apple Web, they decide to send me a new iPhone 4s. Good luck to everyone.

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    Rs,
    GH

    Well they offered to do everything they could to work with you on the device....You are right in saying that the offered what they 'could'. Unfortunately what they could was tied by company policy.
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    You fought against people at the store level who have /zero/ control over policy and had their hands tied by what theri bosses tell them to do. Agreed. I left instead of fighting. Unfortunately they are the first line of support and a manager maybe as far I'd get. Would love to chat with Steve Jobs but I guess now there is only one way for that :-p
    They not only rushed you to get service to repair the device but you didn't even do any troubleshooting of your own to try to repair it. Now what if a restore had fixed your issue, you would have kept your device, your color, and what you paid for... - I disagree. If you read my original post, the problem happened the same evening I bought the phone. When I went to Apple I was not able to reproduce the issue. So you tell me how do I verify that restore fixed it? Wait and watch? After 14 days I can't even return the phone. The other speculation made by the rep was changing the glass. I would not try that for obvious reasons.
    Why /wouldn't/ you try to repair something before spending your gas/time to replace it the moment something is amiss.
    hmmm..
    Now the 2nd new phone makes a rattling sound. Something is loose inside..I'd rather spend gas/time and return it than get them 'repair' it or give me a refurbished phone! Why? Because I can at this point and still get a new one with possibly no defects(fingers crossed) or I could find a company that makes better quality products :-p

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