HT4623 The software update option is not on my phone. It just goes from "about" to "usage". I have an iPhone 3G. Every time I try to update it on iTunes, nothing changes. I have version 4.2.1, no matter what I do. Any suggestions?

I have an iPhone 3G, and cannot update my iOS. In the General tab, "Upadate Software" is not even there. It just goes from "About" to "Usage". When I try to update on iTunes, it always remains the same. iOS 4.2.1. Any suggestions? (My PC uses Windows XP). Also, my WiFi has completely quit working. Works fine on the other iPhones in the house, as well as the XBox 360, so I am sure it's my phone. I tried everything I could think of, including restoring the iphone to factory settings & then updating, but no luck. Thank you! for any help you can give! I plan to get an iPhone 5, but wasn't ready to do it quite yet. Hopefully my phone can be rescued until I'm ready.

That is the highest you will be able to go with 3g. You need 3gs or 4 to go any higher (multi processors and more memory needed). Version 4.2.1 marks the end of your updates for that device.

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Every time I try and open up my itunes it will get stuck on lode. I am not able to click on anything or close down the page. I have to restart my computer. I have a new ipod and can't even downlode my music or watch my movies! what is going on?

Every time I try and open up my itunes it will get stuck on lode. I am not able to click on anything or close down the page. I have to restart my computer. I have a new ipod and can't even get my music on it or watch my movies! what is going on?
A box will pop up and tell me there is a new version of itunes to download, but i'm un able to click on that either

Hi Coreenfrombc,
If you are having issues with iTunes after an attempted update, you may find the following article helpful:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Regards,
- Brenden

HT1338 I have os 10.5.8 software on my mac and I need to update the software on my mac so I can update my iphone 4s, every time I try to update my mac with the 6.0 it says it doesn't need any updates, but my mac still has 10.5.8.... any help?? Please...

I have os 10.5.8 software on my mac and I need to update the software on my mac so I can update my iphone 4s, every time I try to update my mac with the 6.0 it says it doesn't need any updates, but my mac still has 10.5.8.... any help?? Please...

You must first buy Snow Leopard from Apple: 800-MY-APPLE (in the US)
Make sure your system meets Snow Leopard's requirements:
Mac OS X 10.6 "Snow Leopard" System Requirements
To install Snow Leopard for the first time, you must have a Mac with:
An Intel processor
An internal or external DVD drive, or DVD or CD Sharing
At least 1 GB of RAM (additional RAM is recommended)
A built-in display or a display connected to an Apple-supplied video card supported by your computer
At least 5 GB of disk space available, or 7 GB of disk space if you install the developer tools

HT4623 The "Software Update" feature is not available in my Ipod 2nd Generation unit while the upgrade option in iTunes keeps on hanging while downloading the upgrade iOS (time out error). So, please tell me how I can upgrade the iOS.

The "Software Update" feature is not available in my Ipod 2nd Generation unit while the upgrade option in iTunes keeps on hanging while downloading the upgrade iOS (time out error). So, please tell me how I can upgrade the iOS.

The Settings>General>Software Update comes with iOS 5. The 2G can only go to iOS 4.2.1
Try disabling the computer's security software during the download and update.

HT4623 The software update option is not available under my general tab...now what

The software update option is not available under my general tab...now what

The Settings > General > Software Update option only appears when you have iOS 5+ installed, if you have iOS 4 then you will need to do the update via your computer's iTunes.
Connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Transfer Purchases - you may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand side of iTunes and selecting 'Backup'.
You can then start the update by selecting the iPad on the left-hand side of iTunes, and on the Summary tab on the right-hand side clicking the Check For Updates button.
Updating to iOS 5+ : http://support.apple.com/kb/HT4972

HT4623 the "software update" option is not visible in my general settings

Hi-I am trying to update the software of my iphone 4 (which I have never done) and the "software update" option is not visible in my general settings. Any suggestions??

The Settings > General > Software Update option only appears when you have iOS 5+ installed, if you have iOS 4 then you will need to do the update via your computer's iTunes.
Connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Transfer Purchases - you may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand side of iTunes and selecting 'Backup'.
You can then start the update by selecting the iPad on the left-hand side of iTunes, and on the Summary tab on the right-hand side clicking the Check For Updates button.
Updating to iOS 5+ : http://support.apple.com/kb/HT4972

HT4623 The software update tab is not in my settings but I can't download certain apps as I need to update ???????

I have been trying to download some apps and it tells me I need to update my iPad. The software update tab is not there in my settings, Why?????

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
 Cheers, Tom

HT4623 the software update is no longer on my front screen so I have nothing to tap into. How do I get it back onto my screen so I can update iso

the software update is no longer on my front screen so I have nothing to tap into. How do I get it back onto my screen so I can update iso on my kids iPod touch.

Click on your ipod at the top of the screen.

The hard drive on my MacBook died and I had it replaced. I can't locate my website files and every time I try to open my idisk it looks for a name and password (even reset my apple id as prompted) I keep being told that it's the wrong name or password?

The hard drive on my MacBook died and I had it replaced. Now I can't locate my website files and every time I try to open my finder/idisk it looks for a name and password (even reset my apple id as prompted) I keep being told that it's the wrong name or password? Any suggestions out there

Arty ~ Welcome to the Support Communities. iWeb can't import/open published HTML/media files on your iDisk. iWeb can only open its key Domain file which contains your site data — it's usually located here:
...If you don't have a backup of your Domain file (e.g. via Time Machine), paragraph 2.3 of this FAQ page gives some tips on how to use published files, graphics, photos, etc., to help rebuild the site from scratch:
http://iwebfaq.org/site/iWeb_Backup_retrieve.html
Also this thread may help:
Hard Drive replacement causes new/unknown user password?

Every time I try do download an app iTunes asks for a billing update, claiming my account has been used on another machine. Why?

Why is it, since the last iTunes update, I'm asked to update my billing information every time I try to download or update an app?
iTunes claims that my account has been used on another machine, but it's only running on my iPhone and my laptop as always.
Help. It's bugging me.

Lt Chu
You can buy an iTunes card and redeem it at the on-line store.
Cheers

HT4623 The software update option from my general menu is missing, how to get it back.

Software update option is missing from the general settings

Settings>General>Software Update is only available in IOS 5 and above.
If you are using IOS 4, you need to connect to iTune (computer) to update software.
http://support.apple.com/kb/HT4972

HT4623 The 'software update' tab is missing from the General menu. How do I get it reinstalled?

Software Update tab is missing from General settings. How do I fix this. I NEED TO LOAD NEW new a new iOS

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
 Cheers, Tom

TS3694 i recently purchased an iphone 3gs every time i try to update it keeps failing and getting error 1015.the phone was purchased second hand so know nothing about its history .all i get now is pic of usb and itunes logo.we went on itunes and now wont

i recently purchased an iphone 3gs second hand .wanted to use i tunes and whatsapp but kept saying need to udate to lastes firware or what ever so went on itunes to update. update started but keeps failing now phone wont work at all .all we get is either apple logo or pic of usb and itunes logo.andy help would be gratefully recived only had phone a day.has sony experia and wanted to change to apple and fist time its now useless.

Sorry to be the bearer of bad news, but the iPhone 3GS can only be updated as far as 4.2.1
Requirements for WhatsApp are iOS 4.3 or later. This app is optimized for iPhone 5.
As noted here > WhatsApp Messenger for iPhone on the iTunes App Store
So that app cannot run on the iPhone 3GS.
I stand corrected but apparently you may not be able to update the device regardless.
Message was edited by: CS

How do I stop the latest FF version from crashing EVERY TIME I try an access my gmail account? Never before this version has it done this.

The details are in the question. It happens every time and with every account as I have several. It never happened before the latest "upgrade." I can still access the accounts with IE or Chrome so the accounts are fine.

Could you try disabling add-ons?
First, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, restart Firefox using
Help > Restart with Add-ons disabled
Be careful not to "reset" anything permanently in the [https://support.mozilla.com/kb/Safe+Mode Safe Mode] dialog if you didn't back up; just "continue in safe mode."
Does that make any difference?

The green min button while not enlarge in i tunes just goes to a square box also cannot use arrow to make screen larger

can someone help me the green button in itunes does not make screen larger just goes to a square also i cannot us the arrow to make screen larger or smaller anymore

manually drag the window to max size that will make the green button renember and next time go to that size
it's by design
the green button dont just work like maximize on windows computers

HT4623 The software update option is not on my phone. It just goes from "about" to "usage". I have an iPhone 3G. Every time I try to update it on iTunes, nothing changes. I have version 4.2.1, no matter what I do. Any suggestions?

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