HT4647 Working in the dark here !

Just had my new CV emailed to me, opened the .docx file in Pages as usual, exported to Word to save and all the background and borders have vanished, any clever people out there to help !!

It may be locked to the carrier in Japan and only the carrier to which your phone is locked to can authorize unlocking provided that the carrier offers this service.
You need to contact the carrier in Japan for authorized unlocking. However, both the carriers in Japan (AU and SoftBank) do not offer authorized unlocking.
http://support.apple.com/kb/HT1937

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