HT4847 I'm trying to delete (my stolen) iPhone 4s from my iCloud back up listing. But when i try although both the stolen and my new phone are listed if i try to delete the old one it comes up with a message 'cannot delete backup at this time'

When i try to delete my stolen 4s from the icloud back u list i get a message saying 'ths cannot be deleted at this time' . This is taking up 2.2gb of space. How can i delete the device? I have unregistered the device and sent a remote wipe message to the phone.

I did get rid of a few after I set the iphone to not show music which was in the cloud but I still have 2 albums that won't go away. Any more suggestions? Thanks for your help.

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Error appears: Cannot send message. this message cannot be sent at this time - has been appearing everytime i try to send e-mail for the past week!

For the past week I have not been able to send both simple and attached messages through my icloud e-mail.
The error reads: this message cannot be sent at this time. i have the latest version of Firefox, I have even changed my password in hopes that this would resolve the issue, but alas, it hasn't worked. HELP!

This is a terrible customer experience for Apple users. I have been dealing with this same issue since April 2012; all used to work just fine and then suddenly -- "Cannot send message" error appears.
When is Apple going to fix this? I have two iPads and an iPhone but often need to access files from my PC (next time, it'll be a Mac),
Very frustrating.

"This message cannot be sent at this time." I have been getting this pop-up for 3 days when trying to send out mail. I don't know what to do! I cannot send mail from this account on any ISP. Please help!

"This message cannot be sent at this time." I have been getting this pop-up for 3 days when trying to send out mail. I don't know what to do! I cannot send mail from this account on any ISP. Please help!

lots of people seem to be havgin a problem sending email from iCloud webmail.
does your email address have uppercase characters in it?
if so, try creating an alias in lowercase (go to preferences in iCloud webmail and select 'accounts') and see if email sends okay from that

Hi I have had problems with photo's and films going onto a 2010 Apple classic MP3. Have managed to sort photos but it still refuses to copy the films purchased. It comes up with not copied cannot be played on this ipod.

Hi have had problems with photo's and films going onto a 2010 Apple Classic mp3. Have managed to sort photo's but the films won't copy and comes up with message videos not copied cannot be played on this ipod

razzbust wrote:
...but the films won't copy and comes up with message videos not copied cannot be played on this ipod
Self explanatory.
You could try creating an iPod version of the films.
Use CTRL and B to display the Menu bar shown above. Alternatively, use the ALT key, followed by the F key, the W key and finally the I (eye) key - that's (menu)/File/Create New Version/Create iPod or iPhone version.

When try to update apps, put my password in it comes up with error message, cannot connect to iTunes store? Same for new apps too?

I have tried to correct error message by updating iPad, iTunes and security but still get same message "cannot connect to iTunes store?

it only happens for previous purchases - if you have a computer you can try to download your purchase history there and then just sync them to your device - http://support.apple.com/kb/ht2519 - http://support.apple.com/kb/ht1386.

TS4006 Stolen iPhone disappeared from my iCloud Account a day later.

My iPhone5 was stolen, it displayed as "offline" in Find My iPhone and I activated lost mode and selected a message to display. The next day when I checked it did not display in the device list at all - only my macbook air displays. How did my iPhone5 get completely removed from my iCloud account?

Activation Lock will prevent the phone from being re-activated or Find My Phone from being turned off without knowing your Apple ID/Password. If the phone is locked with a passcode, unless the thief can guess your passcode, your data is safe. The phone is effectively useless to whoever has it.
I'd suggest changing your Apple ID password.

HT4623 I can not download iOS7.1 to my mum's ipad when it says Install Now, I tap it, Agree to terms and conditions, and then it come up with Software Update is not available at this time. Try again later.I have tried and its still not allowing me to upda

Having trouble downloading iOS 7.1 to an ipad. Latest itunes has been downloaded onto laptop to help, but still no go. Not really computer savvy, but know the basics.

Hello, Owen.
Thank you for visiting Apple Support Communities.
Here is the best troubleshooting article to go through when experiencing issues updating your iOS device over-the-air.
Resolve issues with an over-the-air iOS update
http://support.apple.com/kb/TS4431
You can also update this iPad via iTunes on a computer as an alternative.
Update your device using iTunes
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
If you use your device's Personal Hotspot for your computer's Internet connection, update your device wirelessly or connect your computer to another network.
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you see an error message while updating your device, you can learn how to resolve iOS update errors in iTunes.
Update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
Cheers,
Jason H.

I have updated on line when I was prompted to do so, and now my phone won't turn on it just shows the itunes logo and the usb plug on the screen What do I do to get all my icons and everything back to normal. i will lose info if I hit the restore button.

My phone is not coming on except for the usb cord showing in the screen with an Itunes logo after doing an update that I received on line when putting my phone into the station for the night, I saw that there was an update so I said yes. Then this happen. Could someone please help me here, because I do not want to restore or I will lose everything I have with numbers and music in my library. Please advise and respond to me. I use my phone for work as well and can not get the contacts up or anything except for this itunes and usb showing on the screen.
Thank you,
Diana

Hi there briana_webb82,
You may find the troubleshooting steps in the article below helpful.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W.

HT201210 Cannot be restored at this time because the iphone update server could not be contacted or is temporarily unavailable

Please help trying to restore my device but keep getting an error message Cannot be restored at this time because the iphone update server could not be contacted or is temporarily unavailable

Restore the iPhone when connected to iTunes by cable.
Still the same TS1275?
Is your iPhone jailbroken?
Or
Has your computer ever been used to jailbrake or downgrade (Tinyumbrella) any iPhone?

I Have an Apple iphone 4. It will import my photos but when plugged into windows media centre it says connect a device even when the phone is connected. Why is this?

I have an Apple iphone 4. It will import my photos but when I am in Windows Media Centre and want to sync music it asks me to Connect a Device when my phone is already connected. I have been able to do this in the past but for some reason this fault has just begun Do you know the reason for this?

Are you certain that it is locked to Orange?
Regardless, Apple does not lock devices, carriers do.
If the carrier refuses to unlock the device there is nothing that can be done.

HT5858 I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass

I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass word.

Apps are permanently tied to the Apple ID used to purchase them. You will have to delete the apps from the phone and re-purchase them using your Apple ID.

HT1918 I have 2 Apple ID's, how do I delete the old one as its interferring with my new account and the music I have already purchased through ITunes does not want to play. Any suggestions?

I have 2 Apple ID's, how do I delete the old one as its interferring with my new account and the music I have already purchased through ITunes does not want to play. Any suggestions?

Why would you create a new account?
All purchases will be tied to the account from which they were purchased.
You will have to authorize your computer for all the accounts from which music is purchased.

I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

If the machine was upgraded to Lion 10.7.x by the original owner then you bought an illegal license of Lion and also of any other applications that the seller said came pre-installed, this assumes the seller did not include original install media. In that case you need to contact the seller for the original install DVDs that came with the machine re-install up to Snow Leopard 10.6.8 and then purchase Mountain Lion ($20) and the applications you want or need. If the seller cannot come up with the original install discs then you can buy them from a nominal cost from AppleCare..

I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password. How can I reset the old ipod without affecting the new one and how can I unlock the old one?

I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password. How can I reset the old ipod without affecting the new one and how can I unlock the old one?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software

I keep gettin updates from my app store but yet when I go in and update all it starts the update and then pops up and tells me that the application cannot be downloaded at this time. I have had to delete a few apps bc this isn't working.

I keep getting updates from my app store but yet when I go in and update it starts the process but then a message pops up that says the download cannot be done at this time. I have had to delete a few apps because of this. I have also signed out and signed back into my account and turned my phone on and off and still does the same thing. Help!

Hi tmcrae
First check that your device is not full, maybe you may have to delete some photos or apps to make space to do updates. if its not full then you will have to try pluging it into your pc/mac running itunes then doing a backup and restore. Then you should be able to do your updates.
Sorry but i cant think of any other way if its showing as installed already but is not there.
Hope that helps
Delboy1066

HT4847 I'm trying to delete (my stolen) iPhone 4s from my iCloud back up listing. But when i try although both the stolen and my new phone are listed if i try to delete the old one it comes up with a message 'cannot delete backup at this time'

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