HT4972 Make sure your network settingare correct and your network connection is active
Im trying to update my ipad 2 for ios5 through i tunes but my computer say tha i need to make sure my network setting is correct ang my network is active.im not sure which network thoese it meant ?
It's referring to your connection to the internet e.g. via your wifi router. If you are getting a 'network timeout' error when downloadin the update then try temporarily turning off all your firewall and antivirus software until the download has completed. Also you can only update to iOS 6.0.1 on an iPad 2, as that is the only version that is 'signed' by Apple for it.
Similar Messages
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iTunes RADIO is not working.
“iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again.” Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so …
iTunes STORE not “connectable” with my otherwise perfectly-working internet connection, viable, up and running for all other uses.
Simply put, firstly, I can't connect to the internet when I click on Radio. People are quite suspicious that this is Apple incompetence or your company's famous arrogance for this commonly-suffered problem that you won't or “can’t” fix.
Read the many web comments and you won’t be pleased with yourselves: the suspicion is that if you ruin internet radio on iTunes, Apple will somehow make more money on music downloads, etc. Bull.
Also, thirdly, my old playlist of 20 or so internet radio stations in the Ambient category STILL PLAYS !
Then fourth, I installed the latest available version of QuickTime Player 7.app Version 7.6.6 but it didn’t solve the problem either. I had QuickTime Player.app Version 10.2, but substituted what Apple website said was the latest, LOWER NUMBERED QuickTime Player version of 7.6.6
Fifth, I can't connect to iTunes store no matter what I do or what user group's advice I try. So I can’t buy or download anything from iTunes. Bad for business.
Sixth, I updated to the latest version of iTunes but this weird problem remains. All suggested Apple fixes or user group fixes are useless. Where is Apple’s famous technical competency, vaunted customer support?, and user-friendly product reputation? Get it back, please.
Solve this problem of yours ASAP for us, your numerous disgruntled, dissatisfied customers of iTunes. You can do better, should, and really –in all fairness- must.
===============================================================
NOTE: no password for iTunes exists in my Keychain. Is this a problem?
Apple ACCOUNT ID, and iTunes ID password, works but not to access iTunes with my healthy internet connection.
Apple store id It works via direct internet connetion but not through iTunes. Very strange.
===============================================================
FYI, Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.69f4
Serial Number (system): C0*******F8V
Sudden Motion Sensor:
State: Disabled
Intel 6 Series Chipset:
Vendor: Intel
Product: 6 Series Chipset
Link Speed: 6 Gigabit
Negotiated Link Speed: 6 Gigabit
Description: AHCI Version 1.30 Supported
M4-CT512M4SSD2:
Capacity: 512.11 GB (512,110,190,592 bytes)
Model: M4-CT512M4SSD2
Revision: 040H
Serial Number: 0000000012330912E75A
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Medium Type: Solid State
TRIM Support: Yes
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
disk0s1:
Capacity: 209.7 MB (209,715,200 bytes)
BSD Name: disk0s1
Content: EFI
disk0s2:
Capacity: 511.25 GB (511,250,432,000 bytes)
BSD Name: disk0s2
Content: Apple_CoreStorage
Recovery HD:
Capacity: 650 MB (650,002,432 bytes)
BSD Name: disk0s3
Content: Apple_Boot
Volume UUID: 600737FB-7A29-3BAE-859E-CBFE2E90C39A
<Edited by Host>This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
I live in Europe ,So Be persistent and don't give up ! Aug. 2013 -
I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
Hey ksgrech,
I found the following information which may be of assistance in troubleshooting this error on a Mac:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Furthermore, you may want to refer to this article (error 3194):
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers!,
Matt M. -
In iTunes software get error message when attempting to access iTunes Store. Could not connect. Unknown error occurred (0xx800903318). Make sure your network connection is active and try again...NG
Hello there,
Thanks for using Apple Support Communities.
Since this error 0x800903318 combined with the network connection error message is occuring when you're trying to connect to the iTunes Store, I'd like you to please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Cheers,
Alex H. -
I also had my phone go into recovery mode and lost everything up until it's last back up and don't have all my son's games I downloaded for him, lost pics, new contacts that i had added. I don't know what the big hype of the iphone really is, i guess because I am not fully aware of how to use it but I am tired of my itunes store not coming up on my computer and apple wont' help me
Thanks for your quick response, but all of my iTunes account info is correct. I also just discovered that I can connect with 3G and purchase apps without problems, so it's just the wifi connection (and only with iTunes store) that is giving me problems. I have made sure I have the latest software/firmware on my Airport Express network, and my iOS devices, and everything works well on all of my devices (can even browse the itunes store and internet) until I attempt a purchase. I can purchase with 3G but not on Wifi. The problem arose on both my iPhone and iPad at exactly the same time!
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iTunes could not contact the iPod software update server because you arenot connected to the internet. It is showing me this when I am conected. Why i this showing up on my computer?
Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
Error -6753 Make sure your internet connection is valid and try again. Help
So I just dropped nearly $200 on an airport extreme to throw my desktop PC and wireless mac into a network (since my router just gave out). I had a hard time connecting to the internet, and then magically I got the internet working, but when I open airport utility to configure security settings or update firmware I get:
"An error occurred while trying to access the base station. Make sure your internet connection is valid and try again. Error -6753"
How do I get rid of this? Any suggestionsError -4 is almost always an indication that the connection between the AirPort Utility application and the AirPort router is is being blocked by....
1) The Windows Firewall
2) Microsoft Security Essentials...if installed on your PC
3) The anti-virus software
4) 1&2, or 2&3, or 1&3, or all of the above
When I used to use a PC, the only way that I could ever get the AirPort setup was to turn off all of the items above, configure the AirPort, then turn everything back on again.
Life would be tons easier if you had an iPhone or iPad to configure the AirPort Extreme, or you could borrow a Mac for a few minutes. -
My site will publish to a folder, but will not publish to MobileMe. Error says, “iWeb couldn’t connect to MobileMe. Make sure your Internet connection works and try again.“ Connection is OK!
Thank you Alancito for your reply. The recent post you suggested was not necessary because another of your suggestions did the trick: https://discussions.apple.com/message/11503337#11503337 In effect, it seems to have reestablished my connection to my MobileMe account, and my iWeb site now publishes on MobileMe.
My next step will be to transfer my iWeb site to another Personal Web Provider when MobileMe ceases to exist next June. Any recommendations for a simple PWP?
Thank you very much,
William Oglesby -
Attempting to purchase music on ITunes Store which I have done for years, now get message "your request could not be completed, make sure your computer date is correct and computer accepts cookies from ITunes Store." I have changed nothing. Of course the date and time are correct and my browser accepts cookies.
Now the apple support team won't even e-mail me back. Not even saying no. This is rediculus.
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Can you sign into my computer remotely to make sure that I've installed firefox correctly and completely. I seem to be missing plugins, adobe, java, fire fox won't allow me to download them. On certain websites I'm getting error messages.
'''ADOBE FLASH'''
-> Adobe Flash Player 10.3.183.5 (2.95 MB)
* http://get.adobe.com/flashplayer/
* Remove Checkmark from also Downloading other Optional Softwares (e.g. McAfee, Google Chrome, etc.)
-> click '''Download Now''' button
-> How do I install the Flash plugin?
* https://support.mozilla.com/en-US/kb/installing-flash
'''JAVA'''
-> Download & Install Java SE on your system:
* http://www.java.com/en/
* click '''Free Java Download''' button
-> Using the Java plugin with Firefox
* https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox
Clear Cookies & Cache
* https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
Clear the Network Cache
* https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache
Troubleshooting extensions and themes
* https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Check and tell if its working. -
I cannot sync my iphone to my itunes account on the computer. I get the following message: " iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure our network connection is active and try again." Has anyone else had this problem?
Did you find a resolution as I'm having same problem?
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Cant connect to itunes says make sure your network connection is active
cant connect to itunes, says make sure my network connection is active?
Can't connect to the iTunes Store
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ITunes could not connect to the iTunes store. Make sure your network con-
nection is active and try again.
I need help. I cannot connect to iTunes for a couple of days and have uninstalles and reinstalled, I have checked parental controls, I have directly connected modem to computer, I can get online but not to iTunes, checked my firewalls, etc. Please HELP...i had the same problem and mine was because i had a proxy server running. here's what you do...
open internet explorer
go to "tools" then "internet options"
select the connections tab
click the "settings" button on the bottom
make sure the first box that say something like "detect settings automatically" is checked and nothing else.
hit ok and you should be fine. try entering the store again and it should work.
if that doesn't work, check your firewall settings (make sure you don't have the windows firewall running in conjunction with other programs like norton.) make sure your physical connections are all good as well and if you're on a router, configure that.
hope that helps! -
Hi Everyone, been struggling all day to restore my settings on my ipod, as my little brother has put a restriction password in place and made me not able to get into Safari, iTunes, Camera which I really need. I have tried everything, resetting my proxy settings, turning off the firewall, changing my network location, ran diagnostics. Everything seems fine on that, I post below my results. I also tried restoring from the device, but with the restrictions code in place I can not do so. And everytime I am dowloading the software update before the restore it comes up with 'Make sure your network settings are correct and your network connection is active, or try again later'. I have been using google for ages and am not sure what I have missed.
I am using Windows 7 with an Acer Notebook.
DIAGNOSTICS:
Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
Acer Aspire One 753
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00BCBEE0093E4EF0
Current user is not an administrator.
The current local date and time is 2013-04-05 19:32:36.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {E1CB97AA-CDFF-4C43-8F63-658D7E70A39F}
Description: Intel(R) Centrino(R) Advanced-N 6205
IP Address: 172.16.42.14
Subnet Mask: 255.255.255.0
Default Gateway: 172.16.42.1
DHCP Enabled: Yes
DHCP Server: 172.16.42.1
Lease Obtained: Fri Apr 05 19:01:59 2013
Lease Expires: Fri Apr 05 20:01:59 2013
DNS Servers: 172.16.42.1
Adapter Name: {44D6CC7B-1F1E-4F26-BBB8-18F98A868E2B}
Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-14 17:34:33.
**** Device Connectivity Tests ****
iPodService 11.0.2.26 is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Daniel Pugh's Ipod, iPod touch (4th generation) running firmware version 6.1.3
Serial Number: C3XDN3C5DCP7
Most Recent Devices Not Currently Connected:
iPhone 4S running firmware version 5.0.1
Serial Number: C38GKQWZDT9Y
**** Device Sync Tests ****
Sync tests completed successfully.
Kindest Regards
Daniel (Puggy858)Hi Diesel vdub,
Did that and I tried again, download stops halfway through and comes up with same message I have already quoted. Wifi Signal is 5/5, network is working, just not letting me download via iTunes. -
Everytime I try to access the itTunes Store, this is the message I receive:
iTunes could not connect to the iTunes Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.
The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us.
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