HT4993 I asked for this iphone 5s to be factory unlocked, because i need to use it inside/outside the country, now i'm outside and this phone is locked, i need assistance!

Can somebody help me?! Those people from sprint gave me an iphone 5s locked, even when inasked for an unlocked one, now i'm outside the country and i need to use it with another carrier and it just say: "sim invalid"

You bought a no contract iPhone, not an unlocked one. Had you purchased a Verizon one the GSM side would have been unlocked but you have to follow Sprint's process to unlock the GSM side of their phone. If there is any way possible you need to return this phone and get your money back or sell it and use the money to buy an unlocked iPhone.

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