HT4993 My iphone 5 is frozen on the aple boot up screen , but siri is working. My lock screen button is broken so I cant not re-set that way. Also my itunes says I have too lunlock my for phone for it too work! PLEASE HELP!
My iphone 5 froze on my contacts , like a double screen then turned off. It turned back on when I plugged it in , but then froize on the apple screen. My siri is responding but that is all, I have tried using i-tunes , but I have too allow I-tunes through my phone unlock! PLEASE HELP!
Try the steps given here first:
http://support.apple.com/kb/TS3281
You may have to try the above more than once. If you're still having problems after that book an appointment at your nearest Apple Store for diagnosis and possible repair.
Similar Messages
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My iPhone says connect to iTunes but i synced it to a different computer and my lock/sleep button is broken so i cant turn it off. I tried letting the battery die so I could try out the iPhone recovery method however it didn t work that way either. Any h
The only way out of Recovery mode is to connect to iTunes and restore. If you cannot access the computer you normally sync with, you will lose all of your content, unless you sync to iCloud. With no backup present, your content will be lost.
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my iphone 4 is frozen on the slide to unlock screen. ive tried the sleep/awake button home button but it doesnt work can someone help me
By the slide to unlock screen, are you talking about the slider at the bottom of the screen after taking out of sleep mode?
And by trying the sleep/wake button and home button, are you talking about a reboot by holding both the power/sleep button and the home button until the apple logo appears and it reboots? And that does not help release the issue with the slider?
Are you sure the iPhone is well charged?
If none if this helps, have you tried syncing/backing up to a compter and then restore by iTunes on a computer?
If you cannot do any of this it would be good to schedule a visit to an Apple store genius bar and have the techs try their hand and diagnostics. -
My PC computer was wiped (virus) including itunes. How do I transfer the many playlists and music on my ipod to the new re-installed itunes?? Ipod is synced to old itunes. I have all original music files on external hard drive. Please help?
New itunes is trying to wipe the ipod. But have many many playlists (many hours making) which I want to save. Any help would be appreciated.If you want to just extract the playlists from your iPod, plug it in iTunes. When it appears under devices, right->click on it and choose Export Playlists. Save them to a location such as your desktop and them import them into your library once you have copied and imported all of your music back into it.
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock -
iTunes says I have over 9GB free but when I sync it says I can't as i don't have enough storage and need another 1.3GB! it's driving me mad!! help!!
Check carefully. Perhaps you are trying to copy 9 GB plus 1.3 GB for a total of 10.3 GB. That would give you the message you see.
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My Iphone 4S keeps flashing between the Apple logo, blank screen and sign on screen. It will not let me sign on or power off. It started about 20 mins ago. One of my friends started having the same issue at the same time. How can I fix this?
Hi Bucky16,
If you haven't already done so, you may want to reset the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the above does not resolve your issue, the next best step will be to restore your iPhone using a computer with iTunes:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thanks,
Matt M. -
My phone is frozen and I can not get it to "Wake up"
Stuck on the black apple logo screen. And my computer and itunes are not responding when I plug it in.
Any ideas?try doing a restart / reset first
http://support.apple.com/kb/ht1430
if this doesn't work
You can try the step here in this link.
http://support.apple.com/kb/ht1808
when you're stuck on the apple logo, the operating iOS doesn't load so itunes could not detect the device -
IPhone says I'm using 6 G worth of apps but I really only have 272 MB on my phone!!!! Please help!
My iPhone 5 says I am using 6 G for apps but I only have 15 apps on my phone. I added up their sizes and it should only come up to 272 MB!! Has this happened to anyone?? Is there a way to correct it? Because I'm running out of room on my phone and I need to add more music to it!
Settings / General / Usage / Show All Apps (in Storage section).
See what each individual app and its data are consuming. -
ITunes saying I have more songs on my iPod than I actually do. Help!
I currently have a good amount of music on my iPod touch and I still have over 10gb left. But when I try to synced up my iPod to the laptop, iTunes won't complete the sync, saying I have several thousand more songs on my iPod than I really do. And then it goes on to tell me that I need 11gb more to finish the sync!
What's happening? It was working and syncing perfectly fine yesterday.on iTunes, select your device and check the songs/albums you would like to sync with it.Do the same with your another device. This should sync the selected songs/albums only for that device.
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My Iphone 4 is frozen on the apple start-up screen
So I was trying to record a video on my Iphone when it started freezing. So I figured that if I were to turn it off then reboot it, it would be fine. So I turned my iphone off and tried turning it back on. It keeps getting stuck on the start-up screen where it is all black with the silver apple logo in the middle. I have tried this several times and also tried turning it off/on by holding down the home and sleep button but that will not work either. Please help!
http://support.apple.com/kb/HT1808
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I have the new 5s and my fingerprints don't work - please help.
Hi - I have entered different fingers for my fingerprint and they don't work - what is up with this - thank you for your help
I thought this phone was suppose to make your life easier. thanksPeggy206
1. Try to delete and then re-add the fingerprint. Things to consider is make sure your finger is dry from any liquid or moisture. Also try to clean off the touch id sensor with a soft cloth and rescan your fingerprint.
2. Try to reset your settings and then go to settings-general-touch id and passcode and re-add your finger print. When you add the fingerprint make sure that you don't move it around too much until the first part of scanning your fingerprint is done. Then in the second part of the scan is where you wanna move the finger around.
Hope this help! I have my iPhone 5S and it does help when the fingerprint sensor is working. -
I have iphone 4s i update to 7.0.3 after my wifi don't work please help me
i have iphone 4s i update to 7.0.3 after that my wifi don't work . today i update with new iso 7.0.4 my wifi doesn't work again please help me
when i go general my iphone freeze up than after min it work, than i go wifi and connect with router it connect but after 10, 15 min forget the password and freeze again and after 1 min when i go back to wifi the on and off button greyed out i think it a softwage problem. any helphelp
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I have purchased a book on iBooks, every time I try to download it I get a message saying you have already purchased this item go to purchases and click on download. This is what I am doing every single time but cannot get the book, please help!
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What does it say about the version of Firefox you have in '''Help > About Firefox'''?
If it says Firefox 4.0 or 4.0.1, see if this helps you: <br />
https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser -
Itunes says I have too restore my Ipod Touch and it's happend 2 in the last 3 days!! whats wrong?
My 2nd generation ipod touch says to connect it to itunes and itunes then says to restore it!! it's really annoying because it's happend 2 in the past 3 days! so it wipes everything off my ipod then I have to put all my stuff back on I even lost apps I paid for
Sounds like it's looping into recovery mode--which may be hardware-related. Download RecBoot and see if you can kick it back out of recovery mode without having to restore.
BTW..The iTunes Store keeps record of your purchases. Just go download the songs you lost. You can get them back without paying for them again.
Basic troubleshooting steps.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD -
I am trying to log in to my ipad but still gives the message of "ipad is disabled connect to itunes, i did connect and updated with restore as instructed in itunes web. but still the same message password is needed but i cant enter password as the screen is frozen with connect to itunes?
Hello mrhappy3,
I recommend this section of this article named iOS: Forgotten passcode or device disabled after entering wrong passcode found here http://support.apple.com/kb/ht1212
If you have never synced your device with iTunes
Connecting the device may result in this error message: "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
If this does not resolve the issue after a second try, then I would reset the iPad then then try again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
All the very best,
Sterling
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