HT5312 I didn't receive security questions reset from Apple to my rescue email. Apple can't reach me at my mobile phone...... Help needed please! Thank you in advance!
I have entered a country code with my mobile number. Apple said they have tried to reach me but fail twice. My mobile phone doesn't ring at that time scheduled by Apple.
How can I change my rescue email address?
It's not supposed to; an alternate email isn't the same as a rescue email. Click here, phone Apple, and ask for the Account Security team.
(87548)
Similar Messages
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I forget the answers of security questions and i don't have rescue email how can i reset security questions, especially that i don't have a support from apple in my country lebanon to contact with
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID -
HT5312 How do I reset my security questions if I don't have rescue email address ?
How do I reset my security questions if I don't have rescue email address ?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93267) -
i really need help on reseting my security questions i tried sending in my rescue email but the rescue email is not showing up on the password and security tab and i'm positive i don't know the answers this is really getting annoying
If your rescue email is not working and you cannot remember even one answer, then you only have one option - call Apple.
http://support.apple.com/kb/HT5665 -
i forgot my answers to the security questions and i also lost my rescue email addrees , so how can i reset my answers ?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
When i try to reset my security questions it doesn't give a rescue email to click on
When i try to reset my security questions it doesn't give a rescue email to click to
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105275) -
HT5312 dear I forget my answers of security questions and I dont have a rescue email.
dear I forget my answers of security questions and I dont have a rescue email . please help my account
<Email Edited By Host>Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?
I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.
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Is the a solution for forgotten security questions linked to a long defunct rescue email address?
Note: There is no call center number for the country I am in.Click here and ask the iTunes Store staff for assistance.
(98663) -
I forgot my security questions and do not have a rescue email. My account was created in Chicago in 2011, but I live in Iraq. What shall I do? By the time I was there a bought a macbook pro, an iPad and a gift card. I used all the credits. but the previous week I recharged my Apple Id with a $100, but when I try to buy suff . It is asking me my security question which I do not remember. I tried everything. The last option was to contact you.
Nobody on these boards can reset your security questions. Click here and contact Apple.
(121932) -
How do I get new security questions if I dont have a rescue email
how do I get new security questions if I dont have a rescue email
Hello marquart33,
Thank you for the details of the issue you are experiencing with your security questions. I found an article with some useful information if you cannot remember the answers to your security questions:
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
You can find the full article here:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you continue to have issues, please contact our Account Security Team as outlined in this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I've forgotten the answers to my security questions, and for some reasons My rescue email is not active now, I can only access to my primary email, I have just redeemed a $25 gift card this morning, I was unable to use the money now. what should I do?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(110676) -
I'm apple user. some one has hacked my user ID profile & has changed my security questions. Also hacker has give rescue email , which is absolutely unknown to me.Resultantly i can't make any purchase from apple. How apple can help me.
Thanks in anticipation.You will need to contact Support in your country to get the security questions reset (these are user-to-user forums) : Apple ID: Contacting Apple for help with Apple ID account security (if your account's password has been changed then they should also be able to reset that for you)
When they've been reset you can then use the steps on this page to change the rescue email address to an account that you have access to, for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses -
How can I change my Apple ID password security questions and answers without providing a rescue email address?
Click here for information. If you can't reset them through the method described in that article, contact the iTunes Store staff via the link in the 'Additional Information' section.
(105909) -
how can i change my security questions but i dont have a rescue email and my ipad is locked now for 8 hour?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID
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