HT5312 The option to send an email to reset your security questions and answers is not available and i have a rescue email already. What to do?

The option to send an email to reset your security questions and answers is not available and i have a rescue email already. I forgot my security questions. What to do?:/

See Here > Apple ID: Contacting Apple for help with Apple ID account security
          Ask to speak with the Account Security Team...
Or Email Here  >  Apple  Support  iTunes Store  Contact
More Info >  Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

Similar Messages

  • HT5312 The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

    The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • The option to send an email to reset your security questions and answers

    Note: The option to send an email to reset your  security questions and answers will not be available if a rescue email  address is not provided. You will need to contact iTunes Store support in order to do so.   

    http://support.apple.com/kb/HT5312

  • HT5312 I can not  choose to send an email to your rescue email to reset your security questions. My answer lose

    You can edit or delete your rescue email address using the Apple ID website. To edit your rescue email address:
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.  (
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    My answer lose. I want reset security  questions answer

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT5312 You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.   not  shown why

    send an email to your rescue email to reset your security questions.  i cant find it it is not showen

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If that option doesn't appear or work, only Apple itself can reset the questions.
    (90916)

  • How do you send the email to your backup email to reset your security questions?

    how do you send the email to your backup email to reset your security questions?  i need help i cant buy any songs because i dont remmeber my security questions and i dont know how to make new ones? HELP!!  thanks

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • I forgot my Apple security questions..but the "send an email to reset your security questions and answers to rescue email" is not be available

    I have some problem with my Apple ID..I forgot my Apple security questions..but the "send an email to reset your security questions and answers to rescue email is not be available".
    I do not live in the US so I cannot call Apple Support. How else can I reset my security questions?

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Why i cant find option to send an email to reset your security questions and answers

    why i cant find option to send an email to reset your security questions and answers

    Because you would have had to setup a rescue email address BEFORE you forgot your answers, too late now. You'll have to contact Apple to fix. Contact numbers here:
    http://support.apple.com/kb/HT5699?viewlocale=en_US

  • HT201303 How do you reset your security questions if you do not know the answers?

    How do you reset your security questions if you do not know the answers?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • HT5312 So where does it say how to reset your security questions?

    Hey all,
    So, does anyone here know how I can reset my security questions? I do have a rescue email address just so you all know.

    You are sure that it's a rescue email address and not an alternate email address ? They are different settings/addresses on your account. If it is a rescue email address then you should get the option to send reset info to it as described on that page i.e. under the 2 questions.
    Otherwise you can see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I have itunes account and I'm trying to buy for itune store and asks me security questions which I can not remember and do not put a rescue optional email I should do?

    I have itunes account and I'm trying to buy for itune store and asks me security questions which I can not remember and do not put a rescue optional email I should do?

    Hello Jbamrah,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    Best of luck,
    Mario

  • HT5312 The link so you can reset your security question doesn't send to my email why ?

    The link so you can reset your security question doesn't send to my email why ? Why can you guys take out those question when nobody is gonna try to hack your account ,everything you need is a strong password .

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you aren't receiving the email to your rescue email account (and you've checked the spam folder on that account and tried clicking the reset link again) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset then if it's available in your country you could change to 2-step verification instead : http://support.apple.com/kb/HT5570

  • HT5312 I have tried to send the email to reset my security questions for my iTunes account but the system will not send me the email with the link. How can I start recieving the email?

    My email is valid and I know this because I am receiving other email from Apple and this is the only email I have not been able to recieve. please help

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97764)

  • HT5312 I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT201363 hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

    hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

    Hi Roy,
    Contact iTunes support:
    https://getsupport.apple.com/GetproductgroupList.action
    Select your country, complete the prompts.
    Or you can contact them by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    They usually will get back to you via your regular email within 24 hours.
    Cheers,
    GB

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