HT5570 I can't access icloud, the email address is no longer in use and it does not let me put the new apple ID on the iPad
Can any one help me on this??
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
Similar Messages
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I'm having trouble deleting an apple id from both my iphones and ipad mini. The email address is no linger in use and evertime i try to reste the password i get the incorrect message. I'm struggling to delete the aplle id account on all these device. please help!!!!!
You are obviously talking about a password that you need in order to delete the iCloud account since you do not delete an Apple ID on a device, you sign out of it and sign in with the new one.
Did you follow the steps in this article that led you here?
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7 -
I tried to change my email address ID , but now when I try to buy an app or music it still shows my old email address and won't accept my password which I did not change. What can I do as I can't download anything ?
What id shows in Settings > iTunes & App Store ? If it's the old one then tap on it and log out of it and then log in with the updated version
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I can not access icloud, my email address changed a while ago none of my email addresses and passwords work, I have tried to get a new password but that dosent work!, tried to contact apple support, no luck there either! What can I do?
If you are trying to change the iCloud ID ("email address") you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I cannot access my old email address anymore, however I have used it for my apple ID and now I want to delete it because the account has never been verified in the first place so my password for it doesn't work. So when I want to download apps I have to sign in with apple id but I can't so I made a new one, However I can't seem to be able to delete the old one. What do I do?
You can't merge Apple IDs. You also can't cancel (delete) and existing ID, you can only choose to stop using it.
If your old ID was compromised and you can no longer access it, you'll have to contact Apple for assistance. Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then then 'Apple ID account Security’. -
iphone has an old apple id stored in icloud. email address is no longer used, id is forgotten. how can i delete & store new apple id in iphone?
You cannot merge accounts.
You need to sign into the old account on your computer.
iTunes Store: Retrieving and changing passwords (Apple ID) -
I have changed my icloud email in my iphone but in macbook still using old email. I tried to delete the old email in macbook but it requires password and it does not accept the old password for the old email anymore. How do I remove this old email?
Hello farahani hairon nizar,
If your Apple ID was changed from your old account, you may have to change it back to your old account to be able to sign out and then change it back after that is done. Take a look at the article below for more information.
If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/en-us/HT203828
Regards,
-Norm G. -
I can not access a purchased album from itunes on anoter shared home computer
It will not let me put the album into my library
Has anyone any ideasYour phone connected, iTunes running: File>Transfer Purchases.
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Why do text messages from my iPad appear to some people as if they came from my email address instead of my phone number? This does not happen when I send text messages from my iPhone.
You need to link your iPhone number to Messages - and Facetime if you use it. For Messages go to Settings>Messages>Send and Receive at>You can be reached by iMessage at. If your phone number is showing there, select it as your Contact address. If it doesn't appear in there, take a look at the end of this article for help.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support -
Is anyone using iPhoto having a problem with the slide show using shatter where it does not let you put a title over photo? It use to work but it no longer lets you place a title over the opening photo.
Is your signature still current?(iPhoto '08, OS X Mountain Lion (10.8.4)) I can confirm this for iPhoto '11; Shatter will only show the text slide title between the slides. Ken Burns and Classic theme can still be set to overlay the caption and title directly over the slides.
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I have forgotten security answers and my rescue email address is no longer in use
I have forgot my security answers and my rescue email address is no longer in use, what can I do?
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
in my macbook pro sees in the screen very wide a vertical black bar and it does not let see what this underneath that bar
Take it in for service. Your screen probably needs to be replaced.
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It will not let me put a new cridit card in the app store
it will not let me put a new cridit card in the app store its saying does not match bank records
Ot just keeps going to the .14 it doesn't allow me to redeem my card. When I went to payment info and try to change it to none nothing happens. # frustrated.
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Can you access paid for apps/movies from iTunes on another device if you have not synced? I purchased movies on my new iPad, but need to delete some off as have no space left. I have not synced the movies I have purchased on my iPad to any other devices as yet and want to know if I can retrieve the movies from iTunes later if I removed them now without syncing first? I do not want to forfeit my purchases.. Please help!
Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
Try deleting the problematic book (electing to remove original file if/when prompted) and then re-downloading the file from the iBook store.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option at the bottom of the screen after you tap the store button in the top corner of the iBook app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
You can re-download content purchased from the app store using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the app store using the purchased option which is revealed by tapping the updates option at the bottom of the screen of the App store app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
My cable provider changed (buy out or something) about a year ago but left my email address alone.
Confirmed with the current carrier that my incoming/outgoing settings are correct and my email address doesn't need to be migrated.
When I click "Get Mail," nothing happens: no error message. It has been like this for a month.
I can check webmail, but it doesn't have my older emails or folders. I would love to get back on and spit everything out of Thunderbird. I did an internet search (including this forum) but haven't found anything useful.
Thanks for any help.https://support.mozilla.org/en-US/kb/problems-sending-and-receiving-messages
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