HT5622 Hi, I have been charged twice by apple for some music I have purchased on itunes, how do I go about resolving this? thanks
Hi,
I've been charged twice for downloading music off itunes, how do I go about resolving the issue in order to claim my money back,
thanks,
Nick
You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I have been charged twice by Apple via my credit card. However I cannot find out where to apply for refund. I would appreciate your assisstance.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Why have I been charged twice and what for?
I have been charged two amounts, I presume for my landline to skype service. I would like to know why, and what this payment has been taken for? I Have been using this service since 2011 and cannot remember this happening before.
PayPal states that [email protected] is to be used as the customer service email, which has an auto responder stating that the email address is no longer in use. The message directs me to manually find and use a contact form which I could not find.
This has left me incredibly frustrated, to the point that I would like to cancel this subscription immediately.
Please contact me as soon as possible.Those are just the system checking that there is a valid account in the bank and that there are funds available. Those are only pending charges, they will not be completed and no funds will actually be removed from your account.
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I have ipad 3 & daughter new ipad mini with RD. She has nano and I have classic. Her nano syncs to her own laptop and mine to my desktop. I bought iTunes Match and authorised both iPads and both iPods. I have now enabled iTunes Match in my ipad and was warned it would replace my library. I pressed "enable" and now the 1800 songs in my library are gone and all I've got is the music my daughter bought from iTunes. What have I done wrong and how can I get my songs back. When I bought iTunes Match I got 1 e-mail confirming subscription and another providing receipt but nothing else no links etc. any assistance would be appreciated.
ArccctwcYou can only upload music from your computer's iTunes, you can't do it from an iOS device - when you subscribe to iTunes Match on your computer it should have scanned your music library on it and matched or uploaded any non-iTunes purchased music to it.
Do you have copies of those tracks anywhere e.g. on an iOS device or on your backup of your downloads/library ? If they are iTunes purchases then they should be in the cloud. If they were copied from CDs or bought from other sources then if they are only on an iOS device (i.e. you don't have them on a backup) then there are some programs listed half-way down this page which should be able to copy them back : https://discussions.apple.com/docs/DOC-3991
Subscribing to iTunes Match : http://support.apple.com/kb/HT4914
Using Match on an iOS device : http://support.apple.com/kb/HT5637 -
I am not iPad savvy but I would like to use my 3 g iPad while I am in punta Cana Dominican on vacation without using the resorts wifi. I would I go about doing this. Robin
Tap Settings > Wi-Fi
Switch to OFF. -
HT201359 When you have been charged twice for same item, how do you get your money back?
When you have been charged twice for same item, how do you get your money back?
Morning Domangere,
Thanks for using Apple Support Communities.
Following this article refund will be an option.
For more information on this, take a look at this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best of luck,
Mario -
HT204088 I have been charged twice for a single transaction
Hi
I have been charged twice for an App I downloaded yesterday
Item
Developer
Type
Unit Price
Auto Trader Mobile, Vehicle Check
Report a Problem
Auto Trader
In App Purchase
£3.99
Auto Trader Mobile, Vehicle Check
Report a Problem
Auto Trader
In App Purchase
£3.99
Order Total:
£7.98
Please retain for your records
Please See Below For Terms And Conditions Pertaining To This Order.
iTunes Store
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found athttp://www.apple.com/uk/support/itunes/store/
<Personal Information Edited by Host>It is possible that you accidentally double clicked the order in some way, some how processing it twice. Clearly you don't need two copies of the same magazine and it is unlikely Apple will not refund you.
On the receipt there should be a section asking you to report a problem. I suggest you do just that and the matter will be resolved.
Something to read ....How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase -
HT201359 I have been charged twice for a game ? How do I get my money back ?
I have been charged twice to unlock an episode on candy crush ' how do I get my money back pls ?
Thanks
MichelleYou can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT204088 I have been charged twice for an app subscription.
I have been charged twice for an app subscription thinking that I would get two months but I didn't. How do I dispute?
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT204266 What can I do if I have been charged twice for an app
I have been charged twice for an in app purchase whilst playing the sims. Can I be refunded? If so how? Charged £3.99 twice.
Get a refund
http://www.labnol.org/software/itunes-app-store-refunds/13838/ -
HT204266 I have been charged twice for downloading an app what do I do?
I have been charged twice for downloading an app and it wasn't the cheapest of spa- how do I resolve this?
There is a link "Report a Problem" on the email order receipt sent to you from Apple..
S -
Hi! I have been charged twice for an in-app purchase. Who do I contact?
Hi! I have been charged twice for an in-app purchase. Who do I contact?
Contact iTunes Customer Service...
Use this Link > Apple Support iTunes Store Contact -
HT3702 I Have been charged twice for the song download.
Thank you for using your HDFC bank CREDIT card ending 9563 for Rs.120.00 in ITUNES.COM at APPLE ITUNES STORE-INR on 2013-03-04:00:41:48.
Thank you for using your HDFC bank CREDIT card ending 9563 for Rs.60.00 in ITUNES.COM at APPLE ITUNES STORE-INR on 2013-03-02:00:38:24.
I have been charged twice for one album download.
Regards,
Kindly resolve it ASAP.I was charged twice from my credit card. I have not downloaded any apps too. But still i was charged twice. Can someone confirm y was that charge? i do not find the details on my iStore account also.
Thank you for using your HDFC bank CREDIT card ending XXXXfor Rs.60.00 inITUNES.COM at APPLE ITUNES STORE-INR on 2013-06-30:00:38:24. -
I have been charged twice for a service. Whom do I call?
I have been charged twice for a service. Whom do I call?
There are Chat and Phone options available to Paid subscribers. See: http://www.adobe.com/support/acrobatdotcom/supportinfo/paid/
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HT204088 I have been charged twice for an in app purchase, how do i get a refund?
I made a purchase in an app (Paradise Cove Game), I only received 1 bundle but have been charged twice. Can anyone tell me how I can get a refund? Thanks
You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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