HT5699 I forgot answers to my security questions and it doesn't show "reset security questions" and my country is not listed in "contact Apple support" what do I do?
I Forgot answers to my security questions and there is no "reset security questions" in "manage my Apple ID" and my country is not listed in "apple support" what do I do???
Try contacting Support via this form and explain and see what they reply with (tell them that you don't have a rescue email address on your account and your country isn't on the HT5699 page) : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Similar Messages
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i cant call apple support (or be called) and i didnt put a rescue email. is there any way i can get my security answers back?
Click here, fill out the form, and explain why you can't call. They wouldn't be security questions if they could be bypassed without verifying your identity.
(97085) -
hi I forgot the answer of security question and my account locked .. how can i contact apple support by email ?
Hi Ahmed,
You can contact iTunes Support by email here:
https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
i cant reset the security questions i forgot them so what do i do? and i cant find the reset secuirty question to click on it
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
There is no reset security qustion link when i try to reset the questions because i forgot..
i forgot my secrity question answers and there is no "link" to reset the questions...what do i do?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
How do I reset my security questions? Normally people are saying something about a rescue email or a thing that will show where your password and security are for me it just shows my two questions and that is it.… Help
Go to Appleid.apple.com and choose Manage ID you can change them from there.
You can add a rescue email if you don't have one there too. -
How to contact apple support using the 800-number from the Philippines?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986) -
Im trying to reset my security codes but when i click send reset security info it doesn't send
Help!
Hey Winklestoo,
Thanks for the question. If you are having issues with the security questions associated with your Apple ID, follow these steps:
If you forgot the answers to your Apple ID security questions
http://support.apple.com/kb/HT6170
Reset your security questions
1. Go to My Apple ID (appleid.apple.com).
2. Select “Manage your Apple ID” and sign in.
3. Select “Password and Security” on the left side of the page.
4. If you have only one security question, you can change the question and answer now.
5. If you have more than one security question:
- Select “Send reset security info email to [your rescue email address].” If you don't see this link or don't have access to your rescue address, contact Apple Support as described in the next section.
- Your rescue address will receive a reset email from Apple. Follow its instructions to reset your security questions and set up new questions and answers. Didn't receive the email?
After resetting your security questions, consider turning on two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.
If you can't reset your security questions
Contact Apple Support in either of these circumstances:
- You don't see the link to send a reset email, which means you don't have a rescue address.
- You see the link to send a reset email, but you don't have access to email at the rescue address.
A temporary support PIN isn't usually required, but Apple may ask you to generate a PIN if your identity needs to be verified.
Thanks,
Matt M. -
this is bullshite again, i just updated the phone my partner gave me and now is locked and he doesn't remember ever using icloud and all my icloud accounts are not working, *** what's this now Apple ? good idea to secure us but seriously many will have t
If your device is disabled...
Connect to your computer in recovery mode per the instructions in http://support.apple.com/kb/HT1212
You may need to do this more than once. -
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
How to reset my security question without a rescue mail or contacting apple support?
I forgot my secret questions, I tried to use online support but the only solution is to contact apple by phone, and i'm unable to do so because i'm from israel, and the system doesn't appect my phone number (i guess there is no phone support here), and since i do not have a rescue mail, reseting my security questions seems like mission impossible, even though i have any other information about my account (including visa card number). what can i do?
Click here and fill out the form.
(92082) -
Have a new computer and now cannot access itunes without knowing the answers to the security questions. Apple support cannot reset as we have never used a credit card when purchasing prior, have only used gift cards. Can provide apple id and password and all other account details but still no help. Have we to open a new3 account and start again, this means losing a lot of credit on the existing account?!
I have the same problem. I didn't set a rescue email for some reason. To find out weather you hav a rescue password: Go to appleid.apple.com, sign in, go to manage account and then password and security if you do there will be a link below telling you that you can send an email to it. If not the link won't be there. Hope this helps.
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I've seen an answer to the question of resetting the security questions is by logging into the account and click on security tab and there you should be able to reset the questions, but I don't see this option.what else can I do to reset my questions?
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
HT201318 How do I contact Apple support to cancel my Icloud storage upgrade and secure a refund?
Today I thought I had to upgrade my Icloud storage to enable me to upgrade my operating system on my Iphone. Found out that I could up upgrade by connect to my computer and using ITunes. Don't need the additional Icloud storage. Cannot find where to contact Apple to secure refund.
Took a while on the phone. Was disconnected on the first time. Had to answer security questions. Offered the Order ID number from receipt but apparently had no way to look it up via that number. Searched for transaction via Apple ID. The tech kept going off for some reason and finally said that it would be processed in two to three days.
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I forgot my password to my iPad and it said to connect to iTunes so I did. I went on Apple support to try and find a way to restore my iPad. The options given were to either sign into iCloud of Find my iPhone and restore it, but it wouldn't work because I didn't download the Find my iPhone app and I wasn't signed into iCloud. My other option was to connect to iTunes and restore it so I tried many times but it keeps saying that the apple software cannot be connected. I used Apple support once again to see if i can sort out the problem but nothing seems to work. Is there anything else that I can do to restore it??
Try this:
1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
2. Connect USB cable to computer
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune (make sure you have the newest version of iTune)
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad
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