Hunt Pilot / Pickup Group
I have a scenario that is giving me a problem with pickup groups and I need some assistance. I have 3 extensions (1410, 1411 & 1412) that are part of a pickup group. That pickup group works fine. However, we have an after hours line group with a hunt pilot of 1420 that rings phones 1410 & 1600(broadcast). When a call goes to 1420 it rings 1410 & 1600 just fine but users at 1411 & 1412 cannot pick up the call ringing on 1410. Says call is not available. Is there a different way to set that up so it can pick up that line? I thought maybe adding 1420 to the pickup group but that does not appear to be an option. We are running CM 5.1.
Thanks
Hi Chris,
Hope all is well with you! You are on the right track with adding 1420 to the Pickup Group,but you are hitting this bug CSCsb12946 which prevents this feature from working (still applicable in 5.1);
Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
CSCsb42763
Call Pickup fails on Hunt List
Issue:
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Workaround:
Use multiple shared lines & CFNA between each shared line.
Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
Hope this helps!
Rob
Similar Messages
-
Hello,
I have and CME 10.0 and a i have this doubt.
Its possible to pickup the call on the hunt pilot in CME????
On CUCM i know that is possible because it has a field to select the call pickup group for that hunt pilot.
Regards
Leonardo SantanaHi,
Have you managed to solve your problem. I have the same problem witch CUCM version 7.1
Rgards,
MC -
How to show logged-in Line Group Members in a Hunt Pilot (CUCM V7.1.3)
I have configured a Hunt Pilot with a Hunt List which points to a Line Group with some DNs as Line Group Members. Additionally i gave the affected Users the option to log-in or log-out from the Hunt Pilot by configuring the "Hunt Group Logout" Button in the corresponding Phone Button Template.
Is there a way to find out who is logged-in or logged-out from the Hunt Pilot?Hi Bill,
thanks for your very interesting hint .
I run the query you posted and actually got the following output. But the displayed linegroups are only a subset from my configured 79 linegroups . Is there a possibility to display all linegroups with all corresponding DNs and can i display this information for only one linegroup?
When i know the queery that satisfy my claims, i will write a small web application that uses the AXL-SOAP API.
Regards, Robert
admin:run sql select lg.name as LineGroup,n.dnorpattern,dhd.hlog from linegroup as lg inner join linegroupnumplanmap as lgmap on lgmap.fklinegroup=lg.pkid inner join numplan as n on lgmap.fknumplan = n.pkid inner join devicenumplanmap as dmap on dmap.fknumplan = n.pkid inner join device as d on dmap.fkdevice=d.pkid inner join devicehlogdynamic as dhd on dhd.fkdevice=d.pkid order by lg.name
linegroup dnorpattern hlog
============================== =============== ====
LG_A-Ulr4_Augsburg_9965077_235 \+498215075234 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075209 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075224 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075226 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075227 f
LG_A-Ulr4_Augsburg_9965079_300 \+498215075327 f
LG_A-Ulr4_Augsburg_9965079_300 \+498215075306 f
LG_AB-Fried17_9965006 \+496021391713 f
LG_AB-Fried17_9965006 \+496021391714 f
LG_AB-Fried17_9965006 \+496021391721 f
LG_AB-Fried17_9965006 \+496021391727 f
LG_AM-Mar9_9965004 \+499621474921 f
LG_BT-Sch9_9965010 \+4992189423 f
LG_DD-Fet29_9965014 \+493514459055 t
LG_HO-Bah1_9965020 \+4992818194122 f
LG_KE-Moz31_9965024 \+498315215110 f
LG_LA-Dre11_9965025 \+498714308419 f
LG_LA-Dre12_9965026 \+498719239113 f
LG_Mue-Sta41_9965029 \+498631386227 f
LG_N-KOEN11_9965034 \+4991124039112 f
LG_N-KOEN11_9965034 \+4991124039142 f
LG_N-KOEN11_9965034 \+4991124039110 f
LG_N-Ste6_9965057_400 \+499112428403 f
LG_N-Ste6_9965058_450 \+499112428455 f
LG_NES-Sie2_9965008 \+499771610413 f
LG_NES-Sie2_9965008 \+499771610421 f
LG_NM-Bah12_9965030 \+499181293312 f
LG_PA-Kle13_9965035 \+498519594109 f
LG_PA-Kle13_9965035 \+498519594113 f
LG_PAN-Drb12_9965036 \+498561961225 t
LG_PAN-Drb12_9965036 \+498561961224 f
LG_R-Her2_9965068_400 \+499413783414 f
LG_TS-Bah26_9965040 \+498619887312 f
LG_Voicemail 997005 t
LG_Voicemail 997006 t
LG_Voicemail 997007 t
LG_Voicemail 997008 t
LG_Voicemail 997009 t
LG_Voicemail 997010 t
LG_Voicemail 997011 t
LG_Voicemail 997012 t
LG_Voicemail 997013 t
LG_Voicemail 997014 t
LG_Voicemail 997015 t
LG_Voicemail 997016 t
LG_Voicemail 997017 t
LG_Voicemail 997018 t
LG_Voicemail 997019 t
LG_Voicemail 997020 t
LG_Voicemail 997021 t
LG_Voicemail 997022 t
LG_Voicemail 997023 t
LG_Voicemail 997024 t
LG_Voicemail 997025 t
LG_Voicemail 997026 t
LG_Voicemail 997027 t
LG_Voicemail 997028 t
LG_WEN-Buer16_9965041 \+499614820413 t
LG_WEN-Buer16_9965041 \+499614820415 f
LG_WM-Puet35_9965042 \+49881922927 f
admin: -
We have a site that has a PagePac unit connected to a FXS port. CM is
4.1.3sr2.
When the receptionist steps away / end of day, they forward the main
number to the overhead night bell.
The Night Bell is in a pickup group, as are all the phones, so that
after hours anyone can pickup incoming calls.
The problem is that because all phones are in the same pickup group, any
user can pickup anyone else's ringing phone, which they don't want. The
other issue is that once a user hears the overhead, they press Pickup
and the incoming call starts ringing at that phone, they get CallerID,
and then can't hit iDivert to send it back to the main number's VM box
if they don't want the call. Instead, they have to wait for RNA in
order for the call to end up in the main number VM.
I investigated the other pickup options:
Group Pickup might work, but means that it's now a two-step process to
pickup a call, but it will allow me to put the phones in one pickup
group and have the overhead in another pickup group. I would remove
"Pickup" from the softkey template for the phones.
I tried to configure OPickup, thinking that I could put the phones in a
pickup group where the pickup group number was in a a partition that wasn't in their calling search
space, and have the overhead in an associated pickup group that _was_ in
their CSS. Doesn't work; CallManager won't let you configure a DN with
a pickup group whose partition isn't in your CSS.
Any other ideas on how to implement this functionality?Cisco AS recommends "longest idle hunt"mechanism among the members to be the most fair for the hot line staff. For overflow condition, Cisco AS suggest that we use vm dn. However, if you put the vm dn in the longest idle hunt group, you occasionally will have users rolling directly into the vm. To avoid this, create a hunt group with "first available hunt " and put the pilot of the "longest idle hunt" (in a nested fashion) first and then the vm DN (with always route option checked) second.
-
Cisco Unity Profile, Hunt Pilot
Hello,
I'm a bit unfamiliar with Cisco Unity but i was wondering if it is possible to make a unity profile for a hunt pilot.
The sitaution would be that customers would hit the pilot and when there is no one to answer the phone in the hunt it should go to voicemail.
Now i know that you can make a unity box with an extension known in CuCM so that you can dial the unity connection, but i've noticed the feedback is directly pincode and not extension.
Is there a way to configure this? So that the users in the hunt group can access the voicemailbox where the hunt group falls back when there is no pickup.
ThanksHi Yannick,
This type of set up can be accomplished in many ways. Here is one example
In this example we want the calls that route through the Hunt Pilot @ 5000
to ultimately end up in a new shared Group mailbox @ 2355
We will also be adding 2355 to at least one of the group phones (spare line button)
so they can have a visual indication when a new message is left.
Hunt Pilot Configuration
Hunt Forward Settings
Forward Hunt No Answer - to Voicemail Pilot #
Forward Hunt Busy - to Voicemail Pilot #
**This is KEY make the Hunt Pilot DN an Alternate Extension on the desired mailbox.**
The Hunt Pilot number is 5000 and the mailbox you want to use is 2355. Set the Hunt Pilot to Forward (CFNA/CFB) to the Unity Connection Pilot # with the settings shown above.
Create a mailbox for 2355 (this number can be on multiple phones if you like) and add 5000 as an Alternate Extension. When the call routes through to Unity Connection via the Hunt Pilot No Answer Unity Connection should see the CLID of 5000 which will then be connected to the Mailbox on 2355.
If this is not what you want just let us know & we'll come up with plan B If you just wanted a mailbox on 5000
itself that will work as well but you won't have a visual. You can generally check these mailboxes by pressing
the message button and when the system asks for a PIN - Press * enter 5000# - enter PIN.
Cheers!
Rob
"Seek it out and ye shall find "
- OneRepublic -
Support Line - Call Forward All through Hunt Pilot to cell phone
I know I may be beating a dead horse, but I've found so much help in these forums that I figured I'd give it a shot.
We have a Cisco Unified Communications Manager Business Edition and we are running into a configuration issue. What we would like to do is to create an emergency support line for our IT staff. The way we would like this to function is that a caller dials a number, CM accepts the call and dials out to our IT staff's cell phone numbers in a round-robin fashion. To avoid the caller getting dumped into the IT staff's voice mail on their cells, we would like the staff member to have to dial a number to accept the call. If there is no answer, the call rolls to the next cell number. If no one is available, the caller should be directed to Unity Connection to leave a message. Unity then will send out text and email messages to the support staff.
I know that we can use Unity to perform an assisted transfer, which will require the user to press "1" to accept the call, and we are able to get Unity to send out the notifications (text and email) when a voice message is left. The issue is with Call Manager making the outbound calls to the cell phones.
What we have attempted is to setup DNs that call forward all to the users cell numbers. These DNs have been added to a Line Group, which has a Hunt Pilot attached to it. Any time this pilot is called, we get a reorder. Using the DNA, we see that "no device is associated with the DN", which is under the DN for the first users cell forward. If we add that DN as a second line to that users IP Phone (7940), then the call into the Hunt Pilot rings that line on the IP phone, not the CFA to the cell phone.
After weeks of digging around, it seems as though CFA in a Hunt is just not possible. My boss wants official word from Cisco about this, but TAC doesn't seem to want to help due to service contract issues (which blows my mind, as we have opened several cases in the past two months for configuration related issues). Our Business Edition came with Contact Center Xpress, although we do not have the resources available to install it. If CCX will carry out this task, that might be enough to push management into getting another server to support this, but without being able to play around with it, I don't know.
If anyone has any suggestions on how to make this work, I would GREATLY appreciate the help!
Thanks in advance,
-GeoffHi Geoff,
Always interesting isn't it :)
Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;
The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892
So, any Forwarding settings have to be done on the Hunt Pilot itself. These Destination settings (on the Hunt Pilot) need to be configured to go to the Unity Voicemail Pilot # or perhaps this is where you Forward out to the Cell #;
Hunt Forward Settings
Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)
Maybe you could leverage these Unity Connection configs to achieve your desired results. These will ensure that the Message is not left unattended;
Cascading Message Notification
Cascading message notification allows you to send notifications to a widening circle of recipients. Cisco Unity Connection continues to send notifications according to the devices you selected until the message has been saved or deleted by a recipient.
For example, to create a cascade of message notifications for your Technical Support department,
Chaining Message Notification
Message notification can be set to "chain" to a series of notification devices if an attempt to send notification to the first selected device fails. The definition of failure to a notification device is based on the options you select for retrying a device that is not answered or is busy.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac/guide/2xcucmac040.html#wp1132107
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac_cmbe/guide/6xcucmbemac040.html#wp1132107
Hope this helps!
Rob -
New Hunt Pilot for internal number is not working.
Hi support, I have a problem with the new hunt pilot number that created for internal use is not working. I had create 1 internal number (1090) for the Hunt Pilot number, and there are 2 hunt group member (9382 / 9387). These number will forward all to the mobile number 9382 will forward
all to 90176253579 9387 will forward all to 90133921295 Calling from 1941 to 1090 resulted failed but calling from 1941 to 9382 working and the call forwarded to mobile 90176253579. What might be wrong with the 1090 where i can't call that number from internal. From the DNA, it shows the call should reachable to the destination. I attached the DNA result for your reference.Hi Mohd Afadzal,
Forwarding setting do no apply for Line Group members. As you mentioned that the Line group members
(9382 / 9387) are configured to forward all calls to their respective cell phones, this will not work.
You can use the HuntPilot's Busy or No Answer configuration to forward calls to an alternate number.
HTH,
Jagpreet Singh Barmi -
Hunt Pilot appear in Coprporate directory
Dear All,
i have a hunt group with hunt pilot --> DID number, can i add this number to users list to appear in phone corporate directory numbers ?
ThanksDear Chris,
Thanks for your fast response, but can i ask you how can i add/delete a user ? i know it kind of late to ask this kind of questions, but
Till now i add users using bulk administration tool as i have a txt file has all uses, each time i add a new user i just add to this txt file a user name with the new DN after upload the file and insert users with that file.
when i want to delete a user i go to BAT and query delete user
how can i manage add user or delete user in the proper way
realy thanks for your help -
Hello,
I have setup a hunt pilot number for a team but they are now asking how they can forward the hunt pilot number to a mobile number if all team members are out of the office.
I am using CUCM7
Any help will be appreciated.Hi Andrew,
I'll add another option to the good tips from Greg (+5 G-man! )
My vote is to use a phone that actually has the "Listed" Hunt DN as the
primary line. And use Call Forward All to control the forward when all line group
member's are out of the office request. Here's why;
The next set of questions/requests from the users will inevitably be as follows;
- my Mobile rings during the day for Hunt calls...I don't want that!
- we want to change the "after hours" Mobile number every week.
- Jane's Mobile was lost at the club ....can we change the Mobile #
- everyone is off sick today can we forward to another number all together.
- we just want forward the calls to voicemail this weekend cause everyone is going camping.
- we want to be able to change the forward "after hours" number remotely.
- my Mobile was ringing at 2:00AM ...how to we turn off the forwarding really late at night.
Hahahahahahaha you see where I'm going with this.
Just let the users control all these things via accessing ccmuser and changing
the Call Forward All on the Hunt DN and you won't have to manage these requests
some of which you won't be able to accomplish without this type of set up.
If the Hunt Pilot was 6000 for example, just change the Hunt Pilot to some other number like 4422
and set up 6000 on the phone. Set the Forward No Answer (internal/external) to 4422 with a RNA timer
of 1 second so whenever there is no Call Forward All set the calls will route to the Hunt group @ 4422.
And when they want to set the Call Forward all they could use the phone or ccmuser
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen -
Experts,
I would like to set up hunt group (including 3 extensions) with no answer to the VM, so what I did after spending long time:
1) Configured Line group
2)Configured Line List
3)Configured Hunt Pilot
4)created CTI user with VM and in hunt pilot:Forward Hunt No Answer to CTI extension with VM CSS is right, Forward Hunt Busy same thing. When I dial CTI user I have call redirected to the VM however when I use hunt pilot number all is ok phones ring but I get the final redirected to the main VM greeting "Hello Cisco Unity messaging system from the touch phone you might dill extension any time otherwise ...... "
is there way to fix it or use other way to use hunt pilot with VM ?
Thank YouHi there,
Sorry for the delay :) This should be all you need to do under the existing mailbox (2355 in our example)
To Add an Alternate Extension to an Individual User Account
Step 1 In Cisco Unity Connection Administration, find the user account for which you want to add an alternate extension.
Step 2 On the Edit menu, select Alternate Extensions.
Step 3 On the Alternate Extensions page, select Add New.
Step 4 On the New Alternate Extension page, in the Phone Type list, select the applicable phone.
Step 5 In the Display Name field, enter a description of the alternate extension.
Step 6 In the Phone Number field, enter the phone number of the alternate extension.
Step 7 Select Save.
Cheers!
Rob -
CCX transfer to Hunt List/Line Group
We have a few Hunt Lists. The problem as you know is that you get ringback and not hold music. We do own CCX 7.01. Is there a way I can create a script in CCX to place the call on hold and pass it off to the hunt Pilot? We do not (yet) use Contact Center Agents, although we do own some Premium seats. We are using Call Manager 7.01.
Hi
It's certainly possible to send calls to hunt groups front-ended by a UCCX script. It can get messy for all but the simplest setups, and due to the lack of reporting and proper queueing it's really not suited to anything more than a few 'agents' with low call volumes.
You would want to do a 'Call Consult Transfer' to the hunt pilot, this effectively puts the caller on hold and extends a transfer leg to the hunt group. As soon as someone (or something, e.g. voicemail) picks up, the transfer completes.
It does work, but you are restricted in the type of things you can do with the call while the transfer is attempting. As soon as you hit the Consult step, the script stops, so you can't play out prompts to the caller while they are ringing around the hunt group.
You would need to set the timeout on the Consult step to a suitably long value, and ensure your hunt timeout is long enough to let it ring round as long as it needs to.
You have to be careful about things like pulling the call back from the Consult step (i.e. letting it ring the group for 15 seconds, and then doing a 'sorry to keep you waiting' Prompt step, and then retrying the Consult) as when you do this you screw up the queue order if there are multiple callers. You probably aren't guaranteed that callers will be answered in order anyway...
Finally bear in mind that you will not be able to get any meaningful reports on queue stats, call answer times and so on, or any reports related to agents...
Regards
Aaron -
Hunt Pilots Cut out after 4 rings?
Hello
The normal extensions seem ok but the hunt pilots seem to stop ringing after 4 rings. I have checked the 'Forward Hunt No Answer' settings and these do not seem to be configured. It seems to happen on every hunt pilot so I am wondering if its a global setting?
ThanksHi there,
Have you checked the RNA Reversion Timer on the Line Groups
along with the Maximum Hunt timer on the Hunt Pilot itself ?
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley -
Is there a way to answer a PickUp group if you are on the phone?
I have a user with a standard 7942 IP phone with a single DN on a CUCM 8.1 server. She can place a call on hold and make or receive a new call.
However, she's also part of a call Pickup group. She's stating that there isn't a softbutton option to pickup a call from this pickup group if she's on her current line.
Is there something that can be set to allow her to answer the pickup group if she's currently on the phone?
I know that's very basic...if there's something else I need to include configuration wise, please let me know. I just don't want to clutter up the question.Thanks Jaime,
Does that mean that there isn't an alternative keypress or similar that will allow her to pick up something in the call pickup group short of hanging up on the existing call? -
Adding an extension to a Call Pickup Group
I am new to call manager 7.0 and just wanted to know if adding an extension to a Call Pickup group was as easy as just going to the directory number configuration page of the extension and selecting a call pickup group within the "Call Forward and Call Pickup Settings?" Would there be anything else I would need to do?
nope, that's it
Assigning a Call Pickup Group to Directory Numbers
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fscpickg.html#wp1056555
HTH
java
if this helps, please rate -
Is there a way to make an analog phone connected to an FXS port a part of a call pickup group that contains both analog phones & IP phones? I setup a lab and used MGCP to add the gateway and I was able to add the DN associated with the FXS port to a call pickup group. However, I am unable to figure out how to answer the call from the analog phone when another IP phone in the call pickup group is ringing.
Thanks in advanceHi
You are going down the right track with this.
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dde5372/0#selected_message
See this other post I made (for a different purpose, but the principal is the same - it just opens up features available to IP phones for FXS ports by registering them using SCCP).
Regards
Aaron
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