Pickup call on Hunt Pilot CME

Hello,
I have and CME 10.0 and a i have this doubt.
Its possible to pickup the call on the hunt pilot in CME????
On CUCM i know that is possible because it has a field to select the call pickup group for that hunt pilot.
Regards
Leonardo Santana

Hi,
Have you managed to solve your problem. I have the same problem witch CUCM version 7.1
Rgards,
MC

Similar Messages

Priority in Hunt Pilot

Hi
Does anybody knows how to do priority to a hunt pilot agains others? I want to configure a hunt pilot with a pool of users waiting to call and other hunt pilot for vip users.
In the test i did in my mock-up in the hunt pilot 196 for users and hunt pilot for vips 186, when call both hunt pilot to the iphones, the priority is in the order that the call to hunt pilot.
I tried to check the "urgent priority" in HP but it does not run.
Any idea? thanks

As far as I know, therre is no such feature.
Please rate all useful posts
"opportunity is a haughty goddess who waste no time with those who are unprepared"

Hunt Pilot / Pickup Group

I have a scenario that is giving me a problem with pickup groups and I need some assistance. I have 3 extensions (1410, 1411 & 1412) that are part of a pickup group. That pickup group works fine. However, we have an after hours line group with a hunt pilot of 1420 that rings phones 1410 & 1600(broadcast). When a call goes to 1420 it rings 1410 & 1600 just fine but users at 1411 & 1412 cannot pick up the call ringing on 1410. Says call is not available. Is there a different way to set that up so it can pick up that line? I thought maybe adding 1420 to the pickup group but that does not appear to be an option. We are running CM 5.1.
Thanks

Hi Chris,
Hope all is well with you! You are on the right track with adding 1420 to the Pickup Group,but you are hitting this bug CSCsb12946 which prevents this feature from working (still applicable in 5.1);
Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
CSCsb42763
Call Pickup fails on Hunt List
Issue:
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Workaround:
Use multiple shared lines & CFNA between each shared line.
Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
Hope this helps!
Rob

Call Pickup within a Hunt Group CallManager 5.1

I have a customer where we have several hunt groups configured. We also have Pickup Groups configured for each of these areas so that anyone within that group of users can pickup a call ringing on another phone. If someone dials a number directly that is within the pickup group, the call can be picked up from another phone in that group. However, if someone dials the hunt group number, other people within the pickup group cannot pickup the call and have to wait until the hunt works its way around to them. The DNs in the Pickup Group are the same as the DNs in the Hunt Group.
What I want to know is "should this work?". I think I understand why it isn't working, as the dialled number is not a number within the pickup group, as it's a hunt pilot, but is there any way of getting this to work?
Any help would be appreciated.
regards
Mark.

Hi Mark,
You are hitting this bug CSCsb12946 which prevents this feature from working. For various CCM versions there was this workaround but supposedly not for CCM 5.1 (see Fixed-In versions);
Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
CSCsb42763
Call Pickup fails on Hunt List
Issue:
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Workaround:
Use multiple shared lines & CFNA between each shared line.
Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
1st Found-In
4.1(3)
4.1(2)
Fixed-In
4.2(0.35)
4.2(0.841)
4.2(1.15)
4.1(3)SR2
4.1(3)ES30
4.1(3)ES29
4.1(3)ES20
4.1(2)ES43.1
5.0(2.1000.3)
5.0(2.50.17)
5.0(1.99.33)
5.0(1.50.224)
5.0(1.20.84)
5.0(0.319)
4.2(1.2)
4.2(0.750)
4.2(0.24)
I did se this one Post from John regarding CCM 5.1.X,
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddea7c/10#selected_message
Hope this helps!
Rob

Support Line - Call Forward All through Hunt Pilot to cell phone

I know I may be beating a dead horse, but I've found so much help in these forums that I figured I'd give it a shot.
We have a Cisco Unified Communications Manager Business Edition and we are running into a configuration issue. What we would like to do is to create an emergency support line for our IT staff. The way we would like this to function is that a caller dials a number, CM accepts the call and dials out to our IT staff's cell phone numbers in a round-robin fashion. To avoid the caller getting dumped into the IT staff's voice mail on their cells, we would like the staff member to have to dial a number to accept the call. If there is no answer, the call rolls to the next cell number. If no one is available, the caller should be directed to Unity Connection to leave a message. Unity then will send out text and email messages to the support staff.
I know that we can use Unity to perform an assisted transfer, which will require the user to press "1" to accept the call, and we are able to get Unity to send out the notifications (text and email) when a voice message is left. The issue is with Call Manager making the outbound calls to the cell phones.
What we have attempted is to setup DNs that call forward all to the users cell numbers. These DNs have been added to a Line Group, which has a Hunt Pilot attached to it. Any time this pilot is called, we get a reorder. Using the DNA, we see that "no device is associated with the DN", which is under the DN for the first users cell forward. If we add that DN as a second line to that users IP Phone (7940), then the call into the Hunt Pilot rings that line on the IP phone, not the CFA to the cell phone.
After weeks of digging around, it seems as though CFA in a Hunt is just not possible. My boss wants official word from Cisco about this, but TAC doesn't seem to want to help due to service contract issues (which blows my mind, as we have opened several cases in the past two months for configuration related issues). Our Business Edition came with Contact Center Xpress, although we do not have the resources available to install it. If CCX will carry out this task, that might be enough to push management into getting another server to support this, but without being able to play around with it, I don't know.
If anyone has any suggestions on how to make this work, I would GREATLY appreciate the help!
Thanks in advance,
-Geoff

Hi Geoff,
Always interesting isn't it :)
Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;
The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892
So, any Forwarding settings have to be done on the Hunt Pilot itself. These Destination settings (on the Hunt Pilot) need to be configured to go to the Unity Voicemail Pilot # or perhaps this is where you Forward out to the Cell #;
Hunt Forward Settings
Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)
Maybe you could leverage these Unity Connection configs to achieve your desired results. These will ensure that the Message is not left unattended;
Cascading Message Notification
Cascading message notification allows you to send notifications to a widening circle of recipients. Cisco Unity Connection continues to send notifications according to the devices you selected until the message has been saved or deleted by a recipient.
For example, to create a cascade of message notifications for your Technical Support department,
Chaining Message Notification
Message notification can be set to "chain" to a series of notification devices if an attempt to send notification to the first selected device fails. The definition of failure to a notification device is based on the options you select for retrying a device that is not answered or is busy.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac/guide/2xcucmac040.html#wp1132107
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac_cmbe/guide/6xcucmbemac040.html#wp1132107
Hope this helps!
Rob

Call handler pick up after hunt pilot no answer

All,
I have setup a Hunt pilot for 4357 and it goes through the Hunt List just fine. However I want it to roll over to a call handler IF no one picks up. How is this done?

All it took was for me to post on here and of course I found the answer after playing a little more..
All I had to do was have it forward to 8900 which is our voicemail extension. I was trying to forward it to another DN it appears.
EDIT : I answered my own questin and I dont know how to mark it as answered.

Call Forwarding with Hunt Pilot

Hi
I have CUCM 9.1, also I have Hunt Pilot number with two phones associated to that hunt pilot, 3000 is the hunt pilot number, 2000 and 2001 is the extensions which rings when call gets to 3000 pilot number, when users are not available in 2000 and 2001 etensions they are forwarding all to their mobile or any extension. But when an incoming calls comes to 3000 (pilot number) 2000 ams 2001 rings, but when incomming call comes to extension 2000 and 2001 calls getting forwarded as expected, when users forward extension 2000 and 2001 i need to forward calls which getting to pilot number 3000 also.
Please guide to do this
Regds
$

Hi Jaime,
Sorry .
Can we define Voice Mail in SNR as well ?
Regds
$

How to limit incoming call on B-ACD CME?

I have configure B-ACD on CME 4 and its working. But I have a problem with incoming call from outside (PSTN). I set queue-len for 30 queue. But on busy hour, some call hear only ring tone. No greeting tone or busy tone. When I check call session, its only 10 or 15 session.
How to limit incoming call, let say, for 10 calls only? The 11th call will receive busy tone.
Here are my config:
application
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 30
param queue-manager-debugs 1
param number-of-hunt-grps 1
param aa-hunt2 0
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param number-of-hunt-grps 1
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 1
param max-extension-length 7
param aa-pilot 2999
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 60
param voice-mail 0
param service-name queue
FYI: I have no voice mail. 'param voice-mail 0' is to send unanswered call to my operator.
Regards,
Iwan

Hi Iwan,
To restrict the number of calls to the application you need to configure only the appropriate number (10 in your example) of dial-peers to point to the AA Pilot number. Have a look;
Set Up Incoming Dial Peers for AA Pilot Numbers
In this task, you associate dial peers for incoming calls with the AA service that you want them to use.
Cisco Unified CME B-ACD is available for outside calls through voice ports and trunks, for which dial peers must be set up. When you set up a dial peer, you use the service command to associate it with the name of the Cisco Unified CME B-ACD AA service that you want callers to that dial peer to reach.
Note You must configure a dial peer for each incoming DID voice port.
To determine how many ports or trunks you must have for your Cisco Unified CME B-ACD service, consider the following:
Total number of phones across all ephone hunt groups
Total number of slots in the queues across all queues
Total number of PSTN ports feeding into the queues
The number of simultaneous calls that Cisco Unified CME B-ACD can handle is limited by the number of PSTN ports, but these ports may not always be in use. For example, you could have three queues with ten slots per queue, but configure only 10 ports instead of 30 because you do not expect the three queues to ever be full at one time.
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00805f2305.html#wp1003323
Hope this helps!
Rob

Cisco Unity Profile, Hunt Pilot

Hello,
I'm a bit unfamiliar with Cisco Unity but i was wondering if it is possible to make a unity profile for a hunt pilot.
The sitaution would be that customers would hit the pilot and when there is no one to answer the phone in the hunt it should go to voicemail.
Now i know that you can make a unity box with an extension known in CuCM so that you can dial the unity connection, but i've noticed the feedback is directly pincode and not extension.
Is there a way to configure this? So that the users in the hunt group can access the voicemailbox where the hunt group falls back when there is no pickup.
Thanks

Hi Yannick,
This type of set up can be accomplished in many ways. Here is one example
In this example we want the calls that route through the Hunt Pilot @ 5000
to ultimately end up in a new shared Group mailbox @ 2355
We will also be adding 2355 to at least one of the group phones (spare line button)
so they can have a visual indication when a new message is left.
Hunt Pilot Configuration
Hunt Forward Settings
Forward Hunt No Answer - to Voicemail Pilot #
Forward Hunt Busy - to Voicemail Pilot #
**This is KEY make the Hunt Pilot DN an Alternate Extension on the desired mailbox.**
The Hunt Pilot number is 5000 and the mailbox you want to use is 2355. Set the Hunt Pilot to Forward (CFNA/CFB) to the Unity Connection Pilot # with the settings shown above.
Create a mailbox for 2355 (this number can be on multiple phones if you like) and add 5000 as an Alternate Extension. When the call routes through to Unity Connection via the Hunt Pilot No Answer Unity Connection should see the CLID of 5000 which will then be connected to the Mailbox on 2355.
If this is not what you want just let us know & we'll come up with plan B If you just wanted a mailbox on 5000
itself that will work as well but you won't have a visual. You can generally check these mailboxes by pressing
the message button and when the system asks for a PIN - Press * enter 5000# - enter PIN.
Cheers!
Rob
"Seek it out and ye shall find "
- OneRepublic

How to stop CCME hunt pilot from registering to GK

Hi ,
Scenario is this
I have a hunt pilot setup in CCME of 3000 as per below
ephone-hunt 1 sequential
pilot 3000
list 2000789, 2001787
final 2000123
When I go to GK I seee that it has registered as an E.164 how do I negate 3000 from registering with GK?
ON GK we have E164-ID: 3000
There is no "no-reg" option when configuring the ephone-hunt
I have no issues with other CCME E.164 registrations going to GK and If we want to stop them registering we can do no-reg on the ephone-dn's
In summary how do we stop a hunt pilot from registering is it possible?
Thanks

The option is actually under the ephone-hunt, not directly at pilot, I forgot exactly what it is, but belive it's somthing like this:
pilot 3000
list 2000789, 2001787
final 2000123
no-reg
You might need to reboot the CME after you make this change, somtimes it does not automatically take affect even after doing "no gateway", "gateway" on CME
HTH,
Chris

Hunt Pilot - range of numbers

HI,
I have a simple question.
I'm using call manager version 8.6. I have configured hunt pilot as range of numbers instead of specific number.
eg: 898949X
it wil work properly right. I want to confirm.
I tested it is working fine.

Yes, it is allowed to use special characters in Hunt Pilots and documented:-
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/accm-712-cm/a03rp.html#wp1043520
- Basant

New Hunt Pilot for internal number is not working.

Hi support, I have a problem with the new hunt pilot number that created for internal use is not working. I had create 1 internal number (1090) for the Hunt Pilot number, and there are 2 hunt group member (9382 / 9387). These number will forward all to the mobile number 9382 will forward
all to 90176253579 9387 will forward all to 90133921295 Calling from 1941 to 1090 resulted failed but calling from 1941 to 9382 working and the call forwarded to mobile 90176253579. What might be wrong with the 1090 where i can't call that number from internal. From the DNA, it shows the call should reachable to the destination. I attached the DNA result for your reference.

Hi Mohd Afadzal,
Forwarding setting do no apply for Line Group members. As you mentioned that the Line group members
(9382 / 9387) are configured to forward all calls to their respective cell phones, this will not work.
You can use the HuntPilot's Busy or No Answer configuration to forward calls to an alternate number.
HTH,
Jagpreet Singh Barmi

MOH operation Hunt Pilot Que Question

CUCM 9.1
currently running 4 call manager servers
All 4 servers are in the MRGL
Call manager 2 is first in the list of selected media resources
Selected Music file to play for hunt pilot que.
What I found is that when I went to test my Hunt Pilot Que the music did not play.
file was not found in call manager 2
why did the system not look at the next server for the file and play it from there?
I loaded the file on to server #2 and it worked fine. I assumed that since we have all 4 servers in the MRGL that if one failed(could not find the file) then it would move to the next.
Am I missing something or is that how it works?
Thanks
Kevin

That's not how it works, the order doesn't even really matter as the system tries to load balance the load between all available resources in the MRG, and it won't failover to the another MOH, unless it's out of resources (streams), not finding the file is not a reason to try another server.
That's why you need to upload the files to ALL servers.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

HUnt Pilot Forward

Hello,
I have setup a hunt pilot number for a team but they are now asking how they can forward the hunt pilot number to a mobile number if all team members are out of the office.
I am using CUCM7
Any help will be appreciated.

Hi Andrew,
I'll add another option to the good tips from Greg (+5 G-man! )
My vote is to use a phone that actually has the "Listed" Hunt DN as the
primary line. And use Call Forward All to control the forward when all line group
member's are out of the office request. Here's why;
The next set of questions/requests from the users will inevitably be as follows;
- my Mobile rings during the day for Hunt calls...I don't want that!
- we want to change the "after hours" Mobile number every week.
- Jane's Mobile was lost at the club ....can we change the Mobile #
- everyone is off sick today can we forward to another number all together.
- we just want forward the calls to voicemail this weekend cause everyone is going camping.
- we want to be able to change the forward "after hours" number remotely.
- my Mobile was ringing at 2:00AM ...how to we turn off the forwarding really late at night.
Hahahahahahaha you see where I'm going with this.
Just let the users control all these things via accessing ccmuser and changing
the Call Forward All on the Hunt DN and you won't have to manage these requests
some of which you won't be able to accomplish without this type of set up.
If the Hunt Pilot was 6000 for example, just change the Hunt Pilot to some other number like 4422
and set up 6000 on the phone. Set the Forward No Answer (internal/external) to 4422 with a RNA timer
of 1 second so whenever there is no Call Forward All set the calls will route to the Hunt group @ 4422.
And when they want to set the Call Forward all they could use the phone or ccmuser
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

CUPC Incoming Call from Hunt Group

Hi all!
Is is possible that I can see whenever someone calls me on my extension, or whenever a call comes in from a hunt group? Can I differ the incoming calls?
Regards
Rene

Are you talking about the attendant console hunt group? If yes, then you can do this by using the broadcast hunting feature. What it does is, all calls to the hunt pilot will be placed in queue and will be displayed in the Broadcast calls window within the Attendant Console. All uses can see the calling number of calls in queue and pick and chose the calls they want to answer.
Check this link for more details
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmfeat/fsccmac.htm#wp1144539
Regards,
Anup

Pickup call on Hunt Pilot CME

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