I am a member of creative cloud.  I had hard drive trouble.  How do I go about redownloading lightroom and photoshop cc

Hi,
I am a member of creative cloud.  I had hard drive trouble.  How do I go about redownloading lightroom and photoshop cc

Refer
Creative Cloud Help | Download, install, update, or uninstall apps

Similar Messages

  • In Creative Cloud, does the $9.99/month Individual Photography plan come with BOTH Lightroom and Photoshop CC?

    In Creative Cloud, does the $9.99/month Individual Photography plan come with BOTH Lightroom and Photoshop CC?  It is not very clear on the home page.  It shows both and mentions both, but doesn't specifically say BOTH come with the monthly $9.99/month plan.  Can somebody clarify?

    Special Photography Plan
    http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html

  • I have a Creative Cloud Photography membership but can't find a redemption code or access Lightroom or Photoshop.

    I purchased a Creative Cloud Photography membership but can't find a redemption code nor can I access Lightroom or Photoshop. I keep getting a message "Your Lightroom trial has expired. What steps do I need to take to get up and running?

    If you are using windows OS, look for file named hosts at below location:
    C:\Windows\System32\drivers\etc
    Check if there is anything that is blocking the Adobe CC app to verify your subscription.
    Make back up copy of hosts file and delete everything except below contents:
    # Copyright (c) 1993-2009 Microsoft Corp.
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    # For example:
    #      102.54.94.97     rhino.acme.com          # source server
    #       38.25.63.10     x.acme.com              # x client host
    # localhost name resolution is handled within DNS itself.
    # 127.0.0.1       localhost
    # ::1             localhost
    I hope that should resolve the issue.

  • How many times can a team member install Creative Cloud for teams ?

    How many times can a team member install Creative Cloud for teams ?
    Is it possible for one team member to install it for example on a portable mac and a desktop pc at the same time?

    From the Creative Cloud FAQ at https://www.adobe.com/products/creativecloud/faq.html under the Purchasing and getting started section:
    On how many computers can I install the software I download from Creative Cloud?
    You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

  • I keep getting license this software, when I open illustrator or photoshop. i am already a member of creative cloud.

    I keep getting license this software, when I open illustrator or photoshop. i am already a member of creative cloud.
    ITs then taking me to accounts page where all my information is correct.

    Well thank u Psibertech, but unfortunately the link is not helping... i'm not getting any Unkown server error - ( having already tried it, i would avoid using the chat since it can be really slow and can become a time consuming headache...)
    My "problem" is it just connects to different servers each time i launch a program and it's a bit annoying, sometime requesting to type in my adobeid.
    Sometimes also it gives me that licence contract or the trial window (i couldn't replicate the full problem this time, probably cuz i was logged in, but i don't see why i should always be logged in when i use adobe programs not to be bugged by licence problems...)
    also i will add that desktop creative cloud application is not really functioning well, for some reason it doesn't keep up with the updates...

  • Do I have to be a member of creative cloud to use photoshop elements 12 as I only want a once off payment not ongoing membership fees?

    do I have to be a member of creative cloud to use photoshop elements 12 as I only want a once off payment not ongoing membership fees?

    Elements is not part of creative cloud, never has been. PSE 12 does require you to create an adobe ID as part of installing it, but you don't have to have an internet connection after the first time you run it. You must stay signed in though. In PSE 12, sign in is activate, and if you sign out you deactivate your copy.

  • Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud.  For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to

    Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud.  For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to open Photoshop unless I sign up/pay.  I'm quite confused?  I really NEED to have access to Photoshop ASAP.

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Purchased Creative Cloud complete on Black Friday for $40/mo, I've been charged twice and can't find out how to license my trial. PLEASE HELP!

    I signed up and purchased a discount plan of Creative Cloud Complete for $40/mo for the first year on Black Friday (11/28/14). I downloaded the Creative Cloud desktop app as well as Lightroom and Photoshop a few days later when my new computer came in. They have both reached the trial limit (I'm not even sure why it put me as a trial when I had already purchased Creative Cloud Complete). Since then I have downloaded and installed AE and PR and they have about 15 days left on the trial. My account has now been charged $40 twice. The first time was on 11/28/14 when I signed up, and the second time was on 12/29/14. Both were for the amount of $39.99. When I log into my Adobe Creative Cloud account online, it's asking me if I'm "ready to buy?". Why does it say this if I have already purchased a plan? How do I get the information to license all of the software? Nowhere in my account settings can I find a way to license all of the Creative Cloud programs I have installed. Please help! I have tons of projects I need to be working on and cannot afford any delays!
    PC - Dell XPS 8700
    Windows 8.1
    Thanks!
    Wesley Bower
    [email protected]

    Sign in, activation, or connection errors | CS5.5 and later
    For your payment issues you will have to contact ales support.
    Mylenium

  • I purchased creative cloud when I purchased my laptop, I've since had to put in a new hard drive.  How do I reinstall the programs on my new hard drive?

    I purchased creative cloud when I purchased my laptop, I've since had to put in a new hard drive.  How do I reinstall the programs on my new hard drive?

    Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Creative Cloud Help / Install, update, or uninstall apps
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Installing Creative Cloud Apps
    http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

  • I can't download the Adobe Edge Reflow. The file's downloading is successfull but the file doesn't go to my Creative Cloud so I can't install the programme. I have already install the Photoshop CC and the Reflow Plug-in for Photoshop. May I ask help? :) T

    I can't download the Adobe Edge Reflow. The file's downloading is successfull but the file doesn't go to my Creative Cloud so I can't install the programme. I have already install the Photoshop CC and the Reflow Plug-in for Photoshop.

    Hello
    1. I am running on Windows 8.1
    2. When running the installer file from https://creative.adobe.com/products/download/reflow I get the following choice
    I click "OK" which doesn't do anything for me (CC is off).
    I turn CC on and run the installer again. I get the following window that within few settings disappears:
    Then - just for half a second it says "Launching Creative Cloud desktop" and then it brings CC to front, and that's all.
    RF still not there.
    3. I spoke ta support agent on the Adobe chat on Friday. He looked into my computer for an hour. Uninstalled After Effects (after failing to update it). For some reason all apps disappeared from the list. They then reappeared after he opened PS.
    This morning After Effects is still showing up in my system and is operational.
    Weird.
    4. At the end the agent suggested maybe Firewall is the problem here. Trying that out now.

  • My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?

    My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?

    Hi Brian,
    Please refer to the following threads where this issue has been addressed:
    1. Re: Creative Cloud "Download Error" message
    2. https://forums.adobe.com/thread/1156604
    Regards,
    Sheena

  • Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.

    Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.
    I can sign in fine with my username and password.
    Rick

    Hi daveforrestaid,
    Please refer to the threads below where this issue has been addressed:
    1. Creative Cloud "Download Error" message
    2. Creative Cloud - Download error - stubborn error
    Regards,
    Sheena

  • I just bought the monthly package of lightroom and photoshop cc. I can't seem to find it under the apps on creative cloud - can you please assist me with this.

    i just bought the monthly package of lightroom and photoshop cc. I can't seem to find it under the apps on creative cloud - can you please assist me with this.

    You can right click the tab and choose "Close Tab" to close a tab.
    Some menu entries are hidden by default and only appear if you use the keyboard to open the menu.
    You can see the difference if you use Alt+F or Alt+B to open the "File" and "Bookmarks" menu and compare that to what you see if you use the mouse to open the menu after you have made the menu bar visible by pressing Alt or by pressing F10.
    Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.

  • Install Creative Cloud to a different drive

    Hi, I am trying to install creative cloud to my D Drive Rather than my SSD drive but I can't find the option to change the install location. I am running Windows 7 64bit.
    Thanks

    I had the same problem and finally solved it.
    It is "funny" that CC doesn't ask you where to install apps. Or better to say, it asks you but doesn't care. In Creative Cloud desktop app/Preferences there is option to choose where you want apps to be installed, but they are still installed in C:/Program Files/....
    How to install apps on secondary drive in just 3 steps:
    1. Go to page Adobe CC 2014 Direct Download Links – Creative Cloud 2014 Release | ProDesignTools and download all apps that you will need.
    2. Once downloaded, install it. During installation you will be asked where you want app to be installed (just like in any other "normal" installation)
    3. Be happy
    Hope I helped
    Marko

  • I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

    I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

    WHAT download error?
    A12... download & install error http://forums.adobe.com/thread/1289484
    -more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
    or
    Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    or
    Error 46 may be caused by Comodo internet security
    -Comodo may kill install https://forums.adobe.com/thread/1460361
    or
    What is the exact error code that you see?
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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