I purchased creative cloud when I purchased my laptop, I've since had to put in a new hard drive. How do I reinstall the programs on my new hard drive?

Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

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I have purchased the last Creative Suite available on disk. It will load on my old Mac Book Pro. I just bought a new Mac Book Pro and just realized there is no place to put a disk. Is there any way to load the programs to my new computer?

I have purchased the last Creative Suite available on disk. It will load on my old Mac Book Pro. I just bought a new Mac Book Pro and just realized there is no place to put a disk. Is there any way to load the programs to my new computer?

Buy an external optical drive such as the Apple USB SuperDrive that is made specifically for that model.
Use the optical drive of your old MBP to clone the DVDs to USB flash drives, then install from the flash drives.
Connect both computers to your local network and then share the optical drive to install the software.

I purchased a download version of PSE12 and now have a new computer. How can I find out how to re-download the program to my new computer?

Any solutions out there. Adobe products are mostly great, but customer service almost non-existant, despite the elaborate website.
Photoshop Elements

You are allowed two activated installations at any time. If you aren't going to be using the old computer anymore, go to Help>Sign Out in the editor to deactivate it.
For the new computer, the simplest way is to download the trial and enter your serial number into that when installing.

I changed my Apple ID but when I try to download an app it still asks for my old Id passwor. How do I reset the ID to my new one one my iPad so it will recognize it?How

How do I reset my IPad 2 so it will recognize my new Apple ID? It won't let me download apps because it's still associated with my old email and ID.

Tap on your id in Settings > iTunes & App Store and log out of the account, and then log back in with the updated version of your account so as to 'refresh' the account on it (you updated your existing account with a new email address, you didn't create a new account ?).

When you purchase Creative Cloud, what version of InDesign are your purchasing?

When you purchase Creative Cloud, what version of InDesign are your purchasing?

Hi arr1976,
If you wish to learn, you should sign up for InDesign- CC2014 as it is the latest of all and enable you to use all the new features.
We also have phone support for InDesign CC2014 in case you face any trouble with it, for CS6 and CS5 we do have phone support, their support is only available through Forums and Chat.
For more info on InDesign CC2014 check the links below.
InDesign Help | New features summary
InDesign Help | InDesign Help
I would recommend if you could use Indesign CC2014 as trial from the link below.
Download trial : https://creative.adobe.com/products/download/indesign
Download help: Creative Cloud Help | Install, update, or uninstall apps
Purchase plans: Creative Cloud pricing and membership plans | Adobe Creative Cloud
InDesign with annual commitment $19.99/mo : https://creative.adobe.com/join/single_app/year/indesign
InDesign without annual commitment $29.99/mo: https://creative.adobe.com/join/single_app/month/indesign
InDesign with annual commitment $239.88/Yr: https://creative.adobe.com/join/single_app/annual_pmt/indesign
Please revert in case you have further query.
Thanks,
Atul Saini

When I purchase Creative Cloud, can I choose on which date my 1 year membership starts?

So does it start on the date you purchased Creative Cloud or can I choose the starting date myself, for example 2 months after I initially bought Creative Cloud?

It starts as soon as Adobe fulfils your order. Practically speaking, the date that Adobe receives your first payment.
I've never seen an option to nominate a start date.
Creative Cloud Help | Creative Cloud / Common Questions
When does my membership begin?
If you purchase your membership directly from the Adobe website, it begins as soon as the order is fulfilled by the Adobe Store. Get started by signing in to your account.
If you purchase your individual membership at a participating retailer or online store, it begins as soon as you enter your redemption code on creative.adobe.com and click Get Started.
If you purchase a team membership through a reseller, your membership term begins when you add seats to your account.

If I choose the Special Offer for CS customers when purchasing Creative Cloud, will it void my previous licence?

If I choose the Special Offer for CS customers when purchasing Creative Cloud, will it void my previous licence?
or will I have the cloud licence in addition to the existing CS4 licence?

Your previous CS4 license is still ok.

Why sign up for multiple seats of Creative Cloud when I recently purchased 4 CS6 licenses?

What is the benefit of signing up for Creative Cloud when I own 4 licenses of CS6 and there have been no upgrades?

Hi Sweady,
The CC version is different than the CS6 version. It would be the equivalent of CS7 if we would have kept that naming convention. The CC versions have new features different than CS6. You can see what's new on the individual product pages under the features section.
Here are some examples
http://www.adobe.com/products/photoshop/features.html
http://www.adobe.com/products/aftereffects/features.html
http://www.adobe.com/products/indesign/features.html
-Dave

Purchased Creative Cloud complete on Black Friday for $40/mo, I've been charged twice and can't find out how to license my trial. PLEASE HELP!

I signed up and purchased a discount plan of Creative Cloud Complete for $40/mo for the first year on Black Friday (11/28/14). I downloaded the Creative Cloud desktop app as well as Lightroom and Photoshop a few days later when my new computer came in. They have both reached the trial limit (I'm not even sure why it put me as a trial when I had already purchased Creative Cloud Complete). Since then I have downloaded and installed AE and PR and they have about 15 days left on the trial. My account has now been charged $40 twice. The first time was on 11/28/14 when I signed up, and the second time was on 12/29/14. Both were for the amount of $39.99. When I log into my Adobe Creative Cloud account online, it's asking me if I'm "ready to buy?". Why does it say this if I have already purchased a plan? How do I get the information to license all of the software? Nowhere in my account settings can I find a way to license all of the Creative Cloud programs I have installed. Please help! I have tons of projects I need to be working on and cannot afford any delays!
PC - Dell XPS 8700
Windows 8.1
Thanks!
Wesley Bower
[email protected]

Sign in, activation, or connection errors | CS5.5 and later
For your payment issues you will have to contact ales support.
Mylenium

Trouble with newly purchased Creative Cloud Team

I just purchased Creative Cloud Team with 5 seats. When we go to download the different applications, some only say "TRY". WHAT IS UP WITH THIS?!?!
I get Premiere and After Effects, but Photoshop only has a "TRY" button. My coworker isn't even seeing Premiere in his options! What is going on here?!
Someone, please help.
Thanks.

No worries, just follow some extra steps.
Did you assign seats to your coworkers ?
You have to log-in with the email and password of the Team manager; probably the one who purchased it - you as well ? Then look for the button to manage your team (assigning seats by inviting probably yourself and other users). Don't forget they all (you included) need to click the Acceptance link in the invitation email they received ! After that, the application buttons will display "Install".
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html

Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition

Hi.
I had PhotoShop CS6 trial, which expired.
I have purchased Creative Cloud student edition, I receive a message that my PhotoShop trial has expired.
I am prompted to purchase the product to extend it, or type in the product's serial number
(I never received a serial number.)
I paid for Creative Cloud and have an order number, I should not be having this issue.
I have uninstalled and reinstalled PhotoShop CS6 multiple times, I also use DreamWeaver and am fearful that I will encounter the same issue. How can I use the Photoshop CS6 after I have paid for it?
Curonda in Milwaukee, WI.

Hi.
The trial expired 2 weeks ago - Monday.
I purchased the Cloud Yesterday, also 2 weeks ago Monday 10/15/2012.
I purchased it twice thinking 1 purchase did not complete.
I still will need to request a refund for 1, I've been too busy between, work, school, and kid. I'm at work now.
Miss Curonda
...Remember, happiness is not a mood its a decision.
Date: Thu, 25 Oct 2012 05:59:51 -0600
From: [email protected]
To: [email protected]
Subject: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition
Re: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition created by Nikhil Bisne in Trial Download & Install FAQ - View the full discussion
Curonda,
Can you let us know the date when your trial expired and when you bought the Creative Cloud Subscription?
Thanks
Nikhil
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I've already purchased creative cloud student membership. Where do I send verification?

I received an e-mail saying that I need to submit proof of student status within 7 days to verify my eligibility for creative cloud student membership, otherwise my membership will be cancelled. I purchased creative cloud at the beginning of October and have been using it since then. I believe that I showed proof of eligibility via my student e-mail address back when I purchased it. There is no information in the e-mail regarding where or how I submit this information. All it tells me is what is acceptable for verification (including student e-mail address). Basically all I need to know is where I submit this information so that I can keep my membership.

ID Proof http://www.adobe.com/store/au_edu/academic_id.html

I just purchased creative cloud. What is the first step I should be taking?

I just purchased creative cloud. What is the first step I should be taking?
I'm unable to download the applications and I'm not sure why. I thought it had something to do with me having the trial prior so I went ahead and deleted it. And I still cannot download the applications. Am I missing a specific step in all of this? I was under the assumption that when I purchased creative cloud, it would be some sort of prompt to install the program (the way adobe normally works) then I would be able to install the applications separately.

Hi Poe7,
Welcome to the Community & thanks for being the Creative cloud member!
The first thing is to download Creative cloud desktop app which will help you to download all the apps available, go to https://creative.adobe.com/products/creative-cloud and download it.
Once downloaded, launch it and select any product to start downloading/installing within the app.
Thanks!
Ankit

Have purchased Creative Cloud but only able to access trial version - help!

My IT department has purchased Creative Cloud for myself and a colleague. I have received an invitation by email which states that I've been assigned a Creative Cloud - Complete Membership.
I followed the links to download and installed Photoshop initially. However, once downloaded it says that it's a trial version.
When I log in to my Adobe account and click on 'Manage Account' it says that I have Creative Cloud for Teams so really don't understand why I only have a trial version.
Can anyone help???

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Just purchased Creative Cloud single-app membership for Dreamweaver, can't open dreamweaver

Hello,
I just purchased Creative Cloud single-app membership for Dreamweaver, to upgrade the trail CS6 i had, it was still opening in trial format so i uninstalled dreamweaver on my mac. Now i can't download the new version of Dreamweaver via the Creative Cloud app. Can you reset my account so i can download Dreamweaver CC to my mac.
many thanks

Hi,
I am on OS x 10.8.3
I have used the cloud cleaner and downloaded creative cloud again and dreamweaver cc, I can open dreamweaver but its always in trial mode.
When click on Licence Product and login using my Adobe ID, it then asks for the serial number.
many thanks
Donna

I purchased creative cloud when I purchased my laptop, I've since had to put in a new hard drive. How do I reinstall the programs on my new hard drive?

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