I am considering sending in a FTC complaint

I, like many others on here, now have unwanted apps restarting and running in the background constantly after the froyo update. Some people may not care about background apps and think the update is a "success", but I believe that non-system-critical apps should only be started by me. If Verizon/HTC/Google thinks that this will make me want to use Amazon MP3, skype mobile, etc. more, then they are wrong. In fact, the more I see these services running on my phone the more I dislike them.
This post isn't completely about the update itself but more about the principle of not having entire control over what to install/run on our phones. I understand if we cannot uninstall the system critical apps, but we should at least be given a choice on the non-critical ones, and to have the apps constantly run themselves is simply ridiculous. The people who are hurt most by this are the consumers, who are wasting their time doing hard resets, taking out their batteries, etc, while being stuck with battery draining phones.

tsklin wrote:
I, like many others on here, now have unwanted apps restarting and running in the background constantly after the froyo update. Some people may not care about background apps and think the update is a "success", but I believe that non-system-critical apps should only be started by me. If Verizon/HTC/Google thinks that this will make me want to use Amazon MP3, skype mobile, etc. more, then they are wrong. In fact, the more I see these services running on my phone the more I dislike them.
This post isn't completely about the update itself but more about the principle of not having entire control over what to install/run on our phones. I understand if we cannot uninstall the system critical apps, but we should at least be given a choice on the non-critical ones, and to have the apps constantly run themselves is simply ridiculous. The people who are hurt most by this are the consumers, who are wasting their time doing hard resets, taking out their batteries, etc, while being stuck with battery draining phones.
That's up to you, but this has to go deeper than just Verizon. This will go down to EVERY manufacturer of software electronics in the world. I wish you good luck on your conquest and it could very well succeed.
Amazon MP3 is from Google which using Android you so love to use is provided in their TOU that you will ahve it installed. That goes for Twitter, Facebook, Google Goggles, and the likes.
If you understand how Linux systems work you will find those apps may be in ram, but actually doing nothing for your or against. Linux systems love things in ram, and any empty ram is wasted ram. We are not talking Windows OS where you want as much ram as you can free. It's a different mindset.

Similar Messages

FTC complaint

I filed a complaint with the FTC today. I'm so disgusted with Adobe's subscription model, and now that they've confirmed they will never update CS6 and there will be no CS7, I'm convinced they're taking advantage of their monopoly position and are not acting in a manner which benefits consumers. I'm not complaining about the existence of a subscription model, but that there is no alternative and therefore it amounts to extortion, since the work created using the products is no longer accessible after the monthly payments have ended. Here is my complaint, and I urge others who feel the same to file their own complaint at - FTC Complaint Assistant
"Adobe is the Market leader in professional Graphics Software, particularly their CS/CC Suite of products which includes Photoshop, Illustrator, Indesign, Lightroom, etc. They have no real competitors to these products and have enjoyed a near monopoly in the marketplace for decades. Their proces have reflected this as their boxed/downloaded perpetual license software suite cost into the thousands of dollars and was the subject of many complaints from graphics professionals. For many years they had no choice, and sank thousands into new versions every few years in order to keep up with the demands of the industry. I am a professional Photographer. I have purchased the CS Suite many times over the course of my 25 year career, paying the upgrade price when a new version appeared on the market. It was a cost of doing business. Although Adobe had a near monopoly, at least I could always choose when to pay for an upgrade. If I couldn't afford the fee, I could wait and make due with an older version for a while until I could afford it. I always had the option to walk away with what I had purchased. This happened once or twice. However, that is sadly no longer the case since Adobe has switched to a subscription model. Adobe's last "perpetual license" was in May of 2012. Since then, their subscription model requires a monthly payment of $49 for the software suite. Simply put, in order to remain competetive in the graphics industry, one must pay this fee in perpetuity, and if one ceases the payment, the software product no longer functions. There is no longer an option to choose when to upgrade or to "walk away" with the product you've purchased, and Adobe is no longer offering feature updates or bug fixes to their CS6 suite. My complaint against Adobe charges them with coercing perpetual payments for a product which enjoys a monopoly postition with a majority market share, and ceasing support for their product if the monthly "extortion" is not paid. At the very least, they should be made to allow "perpetual license" of the current release of the CC software to be purchased for the difference between the full retail value (based on previous upgrade costs of the full suite) and the sum of the comprehensive monthly payments made to date. This is the only way to assure that a customer has something to show for their investment and are able to access their work made using the software after the time comes when the monthly fee is no longer worth the price. Essentially Adobe should be made to offer a "rent to own" model. Without such a model, they are taking advantage of their monopoly position in the market and it is not in the consumer's best interest. Thanks for your consideration."

1) Pirating was overblown, everybody knows that. Adobe used that as their motivation and everybody who knew nothing about it bought the story. Total bs. People who were stealing the software were overwhelmingly those who didn't need it and would never have bought it, except for those who were able to try it before trial periods existed and then went and bought it. If anything, pirating contributed to Adobe's success. And CC is just as hackable today as ever.
2) If you're using Photoshop 7 today then you really don't need Phototshop. I take it you're not a photographer.
3) You'll "pay the monthly fee for as long as it makes sense". See? You're implying you have a choice. You don't, not if you need the software. You don't have that choice. And again, you're begging the question. Are you paying attention? "How does it make sense to force a business...?" Well, ask the FTC. They've forced hundreds of businesses to restructure their business model when it was discovered they were taking advantage of a monopoly position in a manner that didn't benefit the industry or consumers. THAT'S THEIR PRIMARY FUNCTION. Seriously are you reading anything I've written? You keep asking me things I've stated several times.
4) CS6 Master collection UPGRADE price is $525, not $2500. You're not paying full price every time you upgrade, are you? (Again, you seem to not know much about what you're saying here). And most people don't buy the whole Master collection (although Adobe advertises just as you do that the subscription is giving you access to all the tools - that you'll *never* need). The upgrade price for the Design Premium collection is $375. Design Standard is $275. So for $30/mo, in more or less one year, you're paying more for subscription than you would have for the perpetual license. ONE YEAR. So, yeah, I guess Adboe counts on people who doodle for a living to not be so good at math.
5) What incentive does Adobe have to provide all these feature improvements that you think you'll be getting on CC? Everyone has to pay anyway, so they can continue their slow update habit of late and everyone will keep paying because THERE ARE NO ALTERNATIVES. I keep asking you to name one, just one alternative to Photshop. You don't seem to know any and yet that's the cornerstone of your argument. Come on, just one!
Adobe got you and millions others on their hook thinking they were getting such a great deal, "because $30 is less than $2500, right!?? Right!" But it isn't. And thanks to doodlers who can't do math, we're all stuck with it. Well, that's not right. The FTC can do math. Very well. it's just up to us to tell them that we're getting screwed. And boy, are you getting screwed.
edit: I'm trying to be helpful here. Just fyi, rubenixx, to compare the cost of CS6 upgrade (assuming you really need the Master Collection at $575), if you had been using CC for those two years since CS6 was released you would have paid $720 on CC. You and everyone else will be paying more in the long run.

How to send to mobile client complaints

I'm trying to get complaints created on-line CRM5.0 to flow down to the mobile client and the field sales person that handles the BP. Do I need to create a subscription? Where in the Consumer pcakge goods application can I see these?
Thanks
Robert

I'm referring to the Mobile application Consumer package goods in CRM 5.0 SP 05. And I'm referring to complaints in the Sales area transactions.
Apparently SAP changed the functionality now where the Business object handling complaints is MSV_CMP_WRITE and not SALESDOCGEN_O_W in CRM 4.0.
The next thing is we are only sending to the laptop BPs by Territory, so the replication object for compalints don't allow to link to BP's. It seems we can only send one BP if you create the subscription for that BP. This is not good since we would have to create and support 23,000 for eac BP.
Hope this anserws the questions.
Robert

Blocked Account- Registering Complaint to FTC

Dear Friends,
I noticed so many threads within the community regarding account being blocked or suspended by Skype without any reason and not refunding the amount paid for subscription. I too faced the same problem within 3 days of starting paid subscription with Skype. Upon contacting customer support via email, was informed that I violated Terms of Use, would not let me know my violation either, and did not entertain my request for refund.
It is a fraudulent business practice by Skype, especially accusing sincere customers of violations without any evidence is extremely offensive. After getting no assistance from Skype on this issue, I called up my credit card company and they assured me to refund the money paid to Skype. I also reported this issue to Federal Trade Commission at https://www.ftccomplaintassistant.gov/#crnt&panel1-1
I am sure if we all register a complaint about such practices of Skype to FTC or consumer complaint reporting agency in your country, a proper action will be taken against Skype and also prevent other customers from such fraud.
Thanks for joining me in raising awareness about this issue.

I will also make a FTC complaint and reach out to Skype/Microsoft executives on LinkedIn.
My account was recently blocked after making a UK phone call from the USA, as I've always done. I've had Skype for over a decade and have been paying Skype World Unlimited for years.
I cancelled my Skype World account today, and am actively asking for my Skype Credit to be funded in full -- over $20 worth.
After a merry-go-round of forms, this is the email I received was simply a copy and paste:
Shame on you Skype, and everyone that works here.
On Sep 4, 2014, at 4:48, "Skype Customer Support" <[email protected]m> wrote:
Hello,
Thank you for contacting Skype Customer Service!
I understand that you need your Skype account and missed a conference call because your account is restricted. However, as much as I want to help you, I cannot unblock your account due to restricted activities within it. Skype take's every user's account security seriously and we will automatically suspend your account whenever we detect certain activities that it identifies suspicious.
If you have further questions do not hesitate to contact us again.
Thank you for choosing Skype!
Best regards,
Krystyne B.
Skype Customer Service
Visit Skype for more updates, news and tips.
Dear Krystyne,
I will be forwarding this email to Skype's management team in a carpet email and registering a complaint to the FTC.
Please list exactly what suspicious activities I have done with the account besides call phone numbers that I daily call.
Please refund me the total amount in my Skype balance and discontinue the monthly subscriptions that I am paying for.
This is a recurring issue for your users who complain about this in your forums.
You have given me nothing substantial besides a cut and paste response for the customer service merry-go-round.
Sincerely,
Sent from my iPhone

Lost photos and other errors, Complaint letter

I would like to send Apple a formal complaint letter letting them know how greatly disappointed I am with their products. I was a great fan of Apple and I was even considering buying a new Mac but I am no longer so sure.
For a while I dealt with MobileMe Calendar crashing constantly while trying to enter meetings and other important events. I just figured that they would get to it sooner or later. I have lived with the fact that my iPhone and my iPad lose the wifi connection they have constantly without any logical reason. I have ignored the fact that I cannot use many webpages on my iPhone or my iPad that use flash (including pages the US Army has) or are just not compatible like many realestate MLS search sites, I have watched as iTunes crashed and froze many times on my computer, and I have even put up with the fact that backing up my iPhone can take in excess sometimes of 8 hours.
But today I think I have had it finally, I lost photos that I had taken of my 1 week old daughter born July 1st; as well as photos from the US Army Black Hawk flight training course (I am a Uh-60 pilot in the Army). These were photos that I thought had been backed up on my computer by iTunes, these were photo's that I can never get back now, these are memories that I had wanted to keep. For many years before I joined the Army I was a computer systems engineer and I have a B.S. in Computer Info Sys; so I know how to use a computer lets not assume that the error is on the user behalf in this instance.
Thanks to Apple and thier team of programmers, I have lost some very importnat memories that I can never get back. I am sure any parent or soldier that has lost photos like these would agree there is no excuse, especially when you did everything the way you thought it should have been done. I am more than a little angry that Apple cant seem to get it right when it comes to iTunes and the iPhone, if they want people to use the product then make it work so they don't lose things like I have.
Does any know of an Apple email address that I should send this to with someone that would care on the other end? I am just very disappointed and want to be heard.
From,
A Very Disappointed Army Parent

http://www.apple.com/feedback/iphone.html

I cannot send email on my iPad

Hi, I'm using ios5 on a 32gb wifi ipad2.
Before upgrading my brand new iPad from ios4.xxx I was sending emails fine. Now the iPad email app will show sending...for ages then a message will appear saying; could not send mail. Smtp server for xxxx could not be verified....or something along those lines. This is the same email account that I use on my iMac without any issues.
The email account causing me problems was synced from my iMac using iTunes originally and I have not made any changes to any settings that came over from the iMac.
Since the problem arose, I have trawled the net looking for fixes. I've tried erasing and resetting the iPad. That is both partial and total erase and reset. Neither fixed the problem.
I have also tried various wifi networks around town to verify the issue. I do not think it is a wifi issue or my own wifi settings.
I have tried re-entering my mail accounts settings manually but that did not fix it either.
Has anyone had or is having this issue with ios5? Has anyone found a fix?
It is a deal breaker for me and I am considering send this thing back.
Thank in advance
Tonino

Hey rbrylawski, just wanted to let you know that my ipad email problems have been solved. Called Apple Sup in OZ, I'm in NZ. Daniel Barber was the support tech from heaven!! I was about to return the ipad but solving this issue reset my faith in phone support.....perhaps until I call a differnet companys phone support eh? Anyhow, for reference the fix is below. My accounts are all POP not IMAP, and the primary smtp server setting had defaulted to have SSL switched on and the port was set to 5XX (something, cant remember). Anyhow, SSL was switched off and the port was swithced to 25. VOILÀ!! Settings/Mail, contacts, calendars/My POP mail account/smtp/primary server/ >>> server on, no username and password, use SSL off, no authentication, Server Port 25 Thanks for having a crack at it. This might help when assisting another user. Cheers Tonino

How to send only email from workflow

Hi Guys,
I want to send an email from a workflow without sending a notification ... how do i do it ?
Thanks In advance
Tom.

Hi,
Two possible ways - neither of which I would recommend.
1 - Write a trigger on the WF_NOTIFICATIONS table, so that if the notification for the process that you require is sent, then you populate the mailer status column to 'spoof' the mailer into thinking that it has already sent it. That should suppress the email.
2 - Modify the flow to include an activity prior to the notification to change the recipient preferences to not receive email, send the notification, then change the preferences back.
Email is an "all or nothing" solution - either get email from everything, or get it from nothing. How are they planning on dealing with the notification that they are sent? If they are logging into the application to view the notification, then you could consider sending summary notification emails, and force the users to log into the application to view them all, rather than trying to adopt a half-and-half solution where some things come by email and some only come in the application.
HTH,
Matt
WorkflowFAQ.com - the ONLY independent resource for Oracle Workflow development
Alpha review chapters from my book "Developing With Oracle Workflow" are available via my website http://www.workflowfaq.com
Have you read the blog at http://thoughts.workflowfaq.com ?
WorkflowFAQ support forum: http://forum.workflowfaq.com

BADI for saving a complaint

Hi all,
I have a requirement as follows:
There is a complaint ticket when the status is set to "Compensate by money " or " Compensate by product" and SAVED then the mail should be sent to the respective sales office unit head mentioning the status of ticket. For rest all status the mails should not be generated.
How do i go about it.
Should i go for classic BADI or Enhancement Spot in this scenario.
Please suggest .
Regards,
Navin C

Hi Navin,
I suggest you to use actions in order to send email when the complaint is saved, according to the status.
When using actions, you gain some advantages compared with BADI:
- The action is triggered in a new work process, it means that your complaint save event dont have to wait to execute your abap code;
- The SAP CRM has a standard action monitor, if something goes wrong, the user will be able to check;
- You can deactivate the email sending without ABAP effort;
Please take a look at this link, it is a Proof of Concept in which emails are triggered by the using of actions: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d03a6978-a10b-2a10-7baf-8428d86bf05f?quicklink=index&overridelayout=true
I hope it helps!
Kind Regards,
Gabriel Santana

Send E-Mail over two different Mail Server ?

I successfully configured E-Mail in HTML DB according to the How-To "Send E-Mail from HTML DB Applications".
There's one point in our environment that is a little bit special. The HTML DB application should work for two companies. So it works for company A because every message is sent to the corresponding Mail Server. Of course messages to company B are rejected because the Mail Server of company A is not configured to accept these messages ( relaying denied... ). Is this a Mail Server administration issue or is there a possibility to implement an if then else functionality for Mail Server in HTML DB ?
Thanks Tobias

htmldb_mail supports a single mail server per htmldb instance. if you want to call different mail servers, consider sending the emails via your own calls to utl_smtp. there's a pretty simple example of that code at...
http://asktom.oracle.com/pls/ask/f?p=4950:8:::::F4950_P8_DISPLAYID:1739411218448
...hope this helps,
raj

Treo 755 sprint service wont send email

i have set up my email for my local internet provider (charter) i can recieve but cant send, i have talked to sprint they dont do email anymore, and charter tells me they dont let phones send email through phones. does anyone else have this problem? sucks that i can read mail but cant reply to it. any and all help would be great.
thanks
Post relates to: Treo 755p (Sprint)

I assume you've checked Charter's help pages. If you can use Outlook Express from outside the Charter network, those settings also should work on a phone. However, for spam reasons, they may no longer allow either.
You could consider sending your mail through a different account, such as a free webmail account. I haven't tried it, but if you find a webmail account that lets you send out designating your Charter address as the sending address, it would solve your problem. If not, you could set up your Charter email to all forward to a webmail account.
Post relates to: Treo 800w (Sprint)

Link to Federal Trade Commission Complaint Site

If you feel that you are getting screwed by customer service, here is the FTC complaint site:https://www.FTCComplaintAssistant.gov/

LawSchoolGAL42,
I apologize for the delayed response. I have sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019

Verizon Customer Service - Impersonal, scripted, unhelpful.

This email correspondence began because this is the 2nd time in 4 years that my service as degraded at my house for some unknown reason and in both cases, Verizon has been unwilling to do anything to help resolve that situation. I had good coverage in both of these locations initially but then something happened on Verizon's end that degraded the service. This is my attempt at getting some kind of resolution.
I'm not sure of this but in my current location, 4g service seems to be just fine but I have a 3g phone and have no need to upgrade to 4g and I don't want to be forced to have to upgrade two handsets just because the 3g service is degraded. Could this be on purpose? According to Verizon 3g and 4g should be the same.
By the way, my repeated request for escalation to upper management was ignored.
In any case, I'm posting this so others can see that VZW is a mail order phone company that has no personal interest in customer communication. Customer service is entirely script driven as you will see by the over use of "I'm delighted to help you" "I'm deeply sorry for...". This is not at all sincere as VZW was delighted to close the call without a resolution and happy for me to take a survey because they are "always looking to provide a better experience for our customers".
Perhaps other carriers are just as bad, but after 4 years of being treated like the lucky person who gets to use VZW, I'm going to find out first hand by moving to another carrier in July when my contract expires.
I'm sure some will see this as simply an unreasonable customer demand being handled by skilled customer service reps... until you call with a legitimate complaint. Then you will understand.
My original message Sent: Sun Feb 12 03:41:19 MST 2012:
Message Body: Please forward this email to someone in upper management. I have been a customer for 4yrs and have been paying nearly $200/mo for phone coverage and have HAD to upgrade my phones several times in order to try to get better service. Since 2010 I have had very poor phone performance and had to buy a network extender (non 3g) in August of 2010 just to receive phone calls in an area that was supposed to have good coverage. I found out only 2months later a 3g version of the network extender had been released. I was told there was NO 3g network extender when I purchased the one I did. I can't imagine no one at Verizon knew this. Last year, I have moved to another location and finally freed myself of the Network Extender until about 4 months ago when the service began to degrade. I was told by CSR I 'should' have good connectivity. The service has become so poor now that I often see missed calls, and voice mails when the phone never rang. I drug out the old network extender just to be able to receive calls again and I found I can no longer receive MMS texts. After calling CS I found it's because it is not 3g and was advised to upgrade to a 4G phone. My wifes' contract ends in July 2012 and mine has already expired.
I'm growing weary of this dance with Upgrade-degraded service service loop. My phones are 3G. I am happy with the performance when I can get coverage. I work from home and use my phone often from home. PLEASE, don't make me pay for another network extender. Send me a 3G network extender so I can use my phones. I have been a faithful customer for 4 years and all 3 of my kids are also customers. We want to stay with VZW but am forced to look for alternate Solutions. I have friends that come over to my house and show me their AT&T 3g Iphones with full coverage. It's very tempting to switch.
PLEASE RESPOND BY EMAIL because of lack of coverage.
VZW Response On 02/14/12 12:28 - 2 days later:
(Things to notice: Non-personal, scripted response that completely ignores the clear message that I no longer am willing to upgrade.)
Good afternoon David,
My name is Ariel and I am sorry to hear about the issues you have been experiencing with your service. I will be more than happy to assist you with forwarded your email to management today. I have forwarded your email to management. I also recommend contacting our Technical Support team at 800-922-0204 so we can do troubleshooting in your area
and to make sure the Network Extender will fix this issue. We may be able to fix the service in the area if it worked before.
I am delighted to inform you that your line ending in -xxxx is eligible to receive promotional pricing on a new wireless device. When participating in our Equipment Upgrade Program, the discounted price is contingent upon you accepting a two year Customer Agreement. To view your promotional pricing and to process your order, please sign
in to "My Verizon" on www.verizonwireless.com using your Account Owner Number and password. Next, click on the "Upgrade" icon located under "Device" in the "I Want To" section at the bottom of your home page and follow the instructions provided.
You also have the following options to process your order:
1. Complete the upgrade process by visiting a local Verizon Wireless store. To obtain a list of stores in your area, please click on the following link, which will direct you to the "Store Locator" page of our website:
www.verizonwireless.com/storelocator
2. Call Customer Service at 800-922-0204 or by dialing *611 (Send) airtime free from your wireless device. Regular delivery time is three to five days.
3. Call me directly at xxx-xxx-xxxx ext xxxx and I can get your new phones sent out with overnight shipping for free!
Based on your equipment history, I recommend that you upgrade this line to the Motorola DROID 3 for $149.99 (after $50 New Every Two). The retail price of this phone is $459.99, however; due to your loyalty and additional discounts, you will save $260 on this device! The NE2 and Annual Upgrade programs have been retired since the
beginning of 2011. You will not be eligible for these programs after you upgrade.
I also wanted to let you know that I performed a quick analysis of your account and I found you have the best calling plan and features for your wireless needs.
If you would like to perform an analysis of your account, you may go to www.verizonwireless.com and log into the "My Verizon" account attached to the account owner. After you have successfully logged in, you may select "More Actions" link under the "I Want To..." section of the homepage. The "Run Account Analysis" option will be under "Plan."
David, I appreciate you allowing me to assist you with forwarding your email. Again, I recommend also contacting Technical Support to ensure the Network Extender is the correct path. Feel free to reply to this email if you have any other questions or concerns regarding your account. Thank you for your time and for being a part of the Verizon
Wireless family since 2008.
Have a great day!
Sincerely,
Ariel
Verizon Wireless, Customer Service
Internet Response Team
My Response Tue Feb 14 13:48:18 MST 2012:
Ariel,
I did contact technical support which is why I opened this email correspondence. They did the same thing, recommending I pay more money in hopes of finally getting decent service. If you were me, you would understand why that is not only the wrong path but insulting. How many years of buying new equipment while still receiving consistently poor service would should I endure? It's been 2 years already. Giving another several hundred dollars for another set of device upgrades as I have already been doing? No. I think it's time VZW gave me $150/mo worth of good service first. Look at my usage on both phone and it's clear VZW is benefiting and I'm not. My phones are nothing more then cordless extensions with wifi. Texting is intermittent, MMS only works if I turn off the wifi, stand in the right corner of the room, get the text after many retries and then turn the wifi back on, data is wifi only. We can hardly use our 3G phones at home where we spend the majority of our time since we both work from home. I will be seriously considering an alternate carrier if this continues until July. You have my address, you can check if there is a 3G coverage problem in my area. If there is (or isn't) then VZW can provide the appropriate devices/solution as a customer service. I'm tired of paying to test faulty equipment.
Very frustrated,
David Ford
VZW Response On 02/16/12 16:19 - 2 days later:
(Things to notice: Different CSR, ignores email about trying to call because I'm not receiving phone calls reliably, wants me to call and "discuss". In other words, as you will see later, WE ARE NOT GOING TO GIVE YOU ANYTHING.)
Hello David ,
My name is Clyde. I was sorry to learn of all the issues that you are having with your service. I can definitely assist you with your concern. Please call me at xxx-xxx--xxxx ext. xxxx, and I will be glad to go over your options. I will provide additional information below in this email.
I attempted to reach you on 02/16/2012, and did leave a message. I was able to see that you form your previous emails, that you are interested in getting a free Network Extender. When you call me, we can discuss your options for the 3G Extender.
In closing, I was glad to give you my number, so that we can discuss your options for the 3G Network Extender from Verizon Wireless. It was a privilege to serve you! Should you have additional questions, please call me at xxx-xxx-xxxx ext.xxxx, or reply to this email. Thank you for choosing Verizon Wireless!
Respectfully,
Clyde
Verizon Wireless, Customer Service
Internet Response Team
My Response Thu Feb 16 19:09:01 MST 2012 :
Clyde,
I mentioned in my email to please correspond by email as I often miss calls. I can tell by your super positive response that you are going to offer me discounts against purchasing more equipment. I don't know if this is a Verizon programming thing, but discounts are not savings when you are forced to have to make a purchase. I'm only hope the government doesn't catch on to this. "What, you don't like paying 85% tax? You still save 15%!". Perhaps I can Verizon-speak my dilemma. In July my contract ends and I stop paying Verizon $152.00+ a month for service. Sooo... If you send me a 3G wireless extender and that solves my coverage problems, I'll continue to pay Verizon $152.00+ per month. Over one year that will be more the 7 TIMES THE VALUE OF THE ROUTER!!!! And the "savings" will continue on as long as I'm a happy customer. Isn't that a bargain?
I'm not meaning to be factious but offering me a discount is like a crappy restaurant offering coupons for a free meal to compensate for the crummy food and poor service.
Please, if FREE is on the table then I will gladly call you to discuss. Otherwise, hasta Julio (until July). Thanks for at least contacting me,
David
VZW Response 02/20/12 09:25 - 4 days later:
(Things to notice: 4 days later because of "higher then normal call volumes, yet it only took one day, see the end, to send a case closed email. No offer of any compensation or resolution apart from me having to upgrade and pay more money for a faulty service. More impersonal scripted response)
Hello David,
My name is Larry and I am sorry to learn about the service issues you have been experiencing. I am happy to address your request to receive a network extender. Please know, we are unable to guarantee service indoors and this is why the Network Extenders are not offered at no cost. We thank you for your understanding.
We appreciate your business and will be happy to offer further troubleshooting if you call. However, we are unable to offer a free Network Extender and apologize for any inconveniences this may cause.
The Verizon Wireless Network Extender enhances indoor voice and data coverage in areas with minimum or no in-building coverage, allowing customers to get the most of their plan minutes while indoors.
This indoor coverage solution operates with existing Verizon Wireless-branded devices and installation is simple - just "plug and play."
For additional information regarding Verizon Wireless Network Extender visit the following website:
Network Extender
Again, my name is Larry and I am sorry we are unable to offer the Network Extender at no cost.
Because my reply was not prompt, I would like to apologize for the delayed response to your email as we have been receiving a higher than normal rate of email inquiries. We appreciate your business and would like to thank you for helping to make Verizon Wireless the most reliable network in America.
Did you know, most of your questions can be answered with out calling or emailing? Simply visit www.verizonwireless.com/support any time, day or night!
Sincerely,
Larry
Verizon Wireless
Internet Response Team
My Response 02/20/12 15:03:
Ok, well. It looks like I will be canceling my service in July and moving to a better carrier that cares for it's customers. Please forward this email to management as I asked in the beginning for further review.
VZW Response 02/21/12 14:26 - 1 day later:
(Things to notice: Only 1 day response, case closed. No resolution. No concern for losing a customer to due faulty service. Impersonal scripted response.)
Dear Verizon Wireless Customer,
Thank you for your recent inquiry on verizonwireless.com. We are always looking to provide a better experience for our customers, so your opinion is important to us. Please take just a moment to give us your thoughts about your experience.
Just click on the link below to take a quick 3-question survey.
It is part of our commitment to making your wireless experience the best that it can be.
Sincerely,
Verizon Wireless
>Edited internal VZW phone numbers and extensions<
Message was edited by: Verizon Administrator

David, Don't give up. That's what they want by giving you and everyone else who has legitimate complaints the run around.
Send the FCC a complaint. You will get a response. I did after 5 months of getting the **. Please pass this along to everyone, that the FCC responds. They will log the complaint with Verizon and then you can followup with a confirmation number. It took approx. 30 days to receive a letter from Verizon. A few weeks later my issue was resolved.
I think it's time to gather enough willing customers to file a class action lawsuit. It is unfortunate that corporations won't take responsibility with customer complaints/issues unless they are threatened with a lawsuit. We need to hold businesses and their employees accountable. WWW.esupport.fcc.gov/ccmsforms 888-225-5322 email [email protected]

Create credit memo automatically when creating returns to vendor...

How can i create create "Credit Memo" automatically upon creating
returns to vendor (Movement Type 122) considering right calculation of
the sales tax & withholding tax.

Hi,
There is a special display variant in the item list for invoice reduction. You enter
the invoice quantities or values that differ to the quantities or values suggested by
the system separately into the item list. (You can only enter data in these fields
when you have flagged the item as Vendor error: reduce invoice).
When you post a reduced invoice, the system creates two accounting documents.
The first document contains the invoice postings with the actual quantities and
values. The second document contains a credit memo for the difference between
the actual quantities and values and the default quantities and values.
Therefore, with invoice reduction, you do not actually reduce an invoice. Instead,
you also post a credit memo for the amount of the reduction. The amount payable
to the vendor is the value of the invoice reduced by the credit memo amount.
The PO history is updated with the unchanged default values.
When you post an invoice reduction, the system creates a message record. You
can use this to send a letter of complaint (notification of credit memo posting)
to the vendor.
Regards
Ankur

Poor Customer Service - BT Call Centres

I have been having problems with my phone line and broadband for over a month now. The Call Centre in India (whilst staffed by very nice people) is completely inadequte. There is no follow through, they do not appear to make notes when there is an ongoing issue (unless of course they are getting me to repeat myself for the fun of it!), conversations get lost in translation, they promise to call back and then don't, and then you have to start fresh with another member of staff. They work to a scripted conversation, any deviation from this and they can't cope.
I am not a complainer, quite the opposite but I have been driven to distraction by the process of contacting a Call Centre in India when you have a technical problem however, when there is a sale to be made you can speak to someone in a Call Centre in the UK. The carving up of BT services has not been done for the benefit of the consumer. The disjointedness has, in my view, led to a complete inability to provide good customer service. As a result, I am considering putting in a formal complaint and sending a copy of a letter to OFCOM or the likes.
Can anyone on the forum help in terms of a name to direct a letter to and whether OFCOM is the appropriate body? I have tried emailing BT Complaints but no response and don't want to send a letter off without someone to contact to follow through. Below is a not so brief timeline of events to date! Many thanks in advance!
w/c 25 June
Started contacting BT as problem arose with quality of my land line (e.g. crackling) and broadband loosing connection.
A number of calls ensued taking me through a scripted conversation and many line tests. Each time I was told I do not have a problem. Eventually insisted (after being patched through to a level 2 supervisor) that an engineer visited my property.
4 July
An appointment was made with an engineer between 8am – 1pm. As no one had showed, I contacted the Call Centre and was informed that an engineer was working on a problem with the main junction box. Engineer arrived at 4pm, did not examine my phone line but said problem is now resolved It was not.
5 July onwards
Many calls to the Call Centre, all operatives assuring me that there is not a problem with a line and they can fix the problem I am having within 24 hours. After many line tests, rebooting, resetting of broadband etc. I eventually persuaded them to send another engineer.
12 July
Young apprentice visited (lovely young man and we wrote a very nice email to his line manager as we were impressed with his attitude).
He did not however resolve the issue, he completely renewed all of my broadband equipment and left.
W/c 16 July
Started phone calls again to Call Centre. They kept running line tests and telling me there is no problem. Had to explain the term intermittent and there was indeed a problem.
Eventually got through to a level 2 Technician who ran a special test that only he could do and he could see that there was indeed a problem but that he could fix it within 24 hours. He could not.
A few more phone calls, and I eventually got them to agree to send out another engineer.
31 July
Wrote a complaint regarding service on BT website. Incident number 120731-003877. No reply received however did get an email about how to improve my broadband speed! I live in a rural area, anything about 1mb would be a miracle.
Early August
Received a phone call from a nice young lady based in London working as part of the BT sales team offering me a discount on my broadband package if I agreed to sign a 12 month contract. She did not know anything about the issues I have been having. In the hope that the conversation was indeed being recorded I explained everything!
No follow up. As a gesture it would have been nice if someone from sales had phoned me back, offered sympathy and perhaps the discounted package with immediate effect (without a contract requirement) seeing as I have effectively had no internet for a month and possibly the lowest connection speed in the country.
9 August
Another engineer arrived with 35 years experience and excellent member of staff. Conducted a full line test and low and behold, problem found with line 83 meters from my property (exact location where we had an issue the previous year and that I had been trying to tell the Call Centre staff about).
On examination, the engineer confirmed it needed replacing. Also that the space between the telegraph poles was 75 meters and should actually only be a maximum of 63 meters hence, tension on line which has caused the problem.
He called for assistance and both he and a colleague were about to replace the line when he was called off the job by his line manager. Something to do with Health and Safety. hmmmm..... he did have a colleague, a Hiab and all specialist equipment. I did wonder whether cost was a factor as we are the last house on the line.
10 August
Further phone calls to Call Centre, told again that they needed to run a line test and that they could get my phone working in 24 hours. Informed them that it was very improbable.
11 August
Level 2 supervisor finally returned my call as promised and confirmed that a new line was needed. She gave me the telephone number of the telephone line faults department to phone to enquire when this would be done.
13 August
Phoned the telephone faults department to ask for a date when the line would be replaced. Level 1 technician wanted to run line test and assured me that he will be able to solve my problem with a few simple steps and that it would be fixed within 24 hours. I informed him that it would be impossible. I asked to speak to a level 2 supervisor. He put me on hold for 10 minutes and then informed me that a level 2 supervisor could not help me. He agreed to book an engineer to come out and repair the fault (he had never done this for any other customer before but as I was a special case he agreed to do so!). I had to provided him with exact details of the fault. I requested that he refer to the report given by the last engineer that visited but no, he wanted the details from me, slowly, so he could type it out.
I have an appointment for Thursday 16 August between 8am and 6pm. Not hopeful.
I requested the number of a telephone complaints department or any member of staff I could speak with in the UK. He could not find a number for me.

Hi,
Your line and exchange is maintained by Openreach and not BT Retail (your communication provider). BT Retail do not get priority over other communication provider as Openreach treat all communication providers/ISP's equally.
If you would like to contact the BT Care Team they will be able to look into your account notes and to help you get it resolved. BT Care Team are a UK Based BT Specialist Team.
Click here to contact BT Care Team
They wil contact you by email or phone within 3 working days. You will be given a automated reference number please make note of this.
cheers
jac_95 | BT.com Help Site | BT Service Status
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Unacceptable Billing Practices

I have filed both an FCC and a FTC complaint on Verizon Wireless for their craziness, just want to make that known before I start, as well as a BBB complaint.
So here's my story, and to make it short, first off I made a payment to Verizon wireless 5 - 8 days BEFORE suspension of my services, and was still suspended (granted, this payment wasn't for the full amount) when services were suspended 5 - 8 days later after the payment, I called in and was informed by a "Supervisor" that my services shouldn't have been suspended as I did make a payment just a few days back, services were suspended for a total of 1 1/2 hours.
Upon my services being turned back on Verizon Wireless has fined me $15 per line ($45 total) for re-activation, which I have not paid, and will not pay as I feel that Verizon is being unreasonable when their own employee admitted I shouldn't of been disconnected after making a payment a few days before suspension.
Just curious if I can get in touch with someone in wireless who can help with the $45 and hopefully have it wiped off my account as I have been a loyal customer with Verizon for over 7 years on a family plan, this is the only time in that time frame service has ever been suspended due to non-payment, and I've paid Verizon enough money throughout my lifetime with the company (Wireless only, I've been a FiOS customer twice as well) to buy a new car, or 3 - 5 used cars, and happily continue to pay as the service is rock solid, but if this continues I guess I'm going to have cancel services and go with another provider as this is just ridiculous to be charged $45 for 1 1/2 hours of suspension time, when I was suspended right after making a payment, and even had the entire bill paid off within 2 days after the suspension.
In addition I've called and gone through the normal support channels, to which I was given the only option of half of the fee's being removed, I feel that I shouldn't have to pay the fee's as I shouldn't of been suspended in the 1st place.
Thanks,
Matt
Thanks for your time guys, and I know this isn't really the right place for this stuff, but I'm just hoping you can connect me with the people who can, otherwise I guess I'll have to go through the FTC and FCC, as well as possibly send my story on to the news media about how Verizon treats it's most loyal customers.
>>Personal information removed<<
Message was edited by: Verizon Moderator

Well see that's the thing, this wasn't negligence, as I didn't just not pay the bill, I paid a good chunk of it, problem was Verizon called me to setup a payment option after that (1 - 2 days later?) and wanted a GUARANTEE that I pay the rest of the bill in 5 days, to which I had informed them, at the time "I do not get paid until the week after this, so I cannot guarantee this payment within 5 days, I do have a $600 check coming from my nephew (loaned him $1,200 for X-Mas) which should be here by tomorrow or the next day, but as he's shipping it from Afghanistan, I cannot fully guarantee this time frame because anything can happen, and I don't want to lie to anyone and say yes I'll pay it in 5 days no worries, when I don't get paid till next week and therefore cannot for sure say I'll have it"
At this point the representative tried bullying me into payment constraint of 5 days or loss of service, I informed him again of the same thing, and then said if they want to set it for the day after I get paid (to ensure the check was in the bank) then I would happily agree to that and have it paid by then... After about 30 minutes of this over and over with the rep I finally just told them "Do what you need to do, but do not disrupt my service as I've already paid on it, and that's the only guarantee I can give that the rest will get paid on the date previously mentioned" they kept pushing for a date, I just told them thanks for their time have a nice day.
And if the supervisor is wrong, then where in the world do you think that a company lying to you is acceptable? If anything, the $45 should be credited for that reason alone, for being lied to and led to believe everything was ok and not my fault, then only to be hit with bill shock, and get told over and over it's my fault and that Verizon was never at fault, so now I have to deal with 2 different stories from the same company? That's complete **. I don't run my business that way, and I'm sure if I did over half of my customers would probably stop coming around... Where this makes sense to anyone is beyond me...

I am considering sending in a FTC complaint

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