I am not able to put in complected status in service desk

Hello,
I am not able to put in complected status in service desk message .
can i know the reson ?
Regards,
Swaroop

Hello Swaroop,
may be it is not activated.
Please confirm if you had used SLFN0001 profile while configurig service desk
try doing this,it willl help:
go to spro-SAP solution manager-advanced configuration-service desk-status profile-change status profile for user status-double click on SLFN0001-here all the status wil be there in german language just check this once and if possible send me the screenshot for this
now go back and double click on SLFI0001-just have a look at this and send me a screenshot if possible
Rohit

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