I am required to delete the file parent.lock but when i try delete it, it says its already in use and when i close firefox it dissapears and i can't find it to delete it. I tried a file unlocker and it says the same, so how do i delete it?

I have all files visible from control panel i am running windows 7 home premium.

That file could be set as a Launch Agent or Daemon in your ~/Library or /Library, You could try to look for it or Safeboot your computer and then empty the trash. Safebooting disables Launch Agents/Daemon and Third Party Kernal extensions. Here's the article to Safeboot OS X: What is Safe Boot, Safe Mode? - Apple Support

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It seems when i try to login to Netflix it comes back with email id or password is incorrect (code 117), i can't find anything to fix this, help!!!

I've tried everything, reset, unplug, even have it connected via Ethernet, always the same outcome! I can login on our iMac with no problem!

Finally someone who found the solution. I've been searching for the answer for a while, some people suggest resetting the Apple TV, reverting to the previous firmware, changing password to all numbers, you name it.
The right answer is: make sure to have a password with both letters and numbers. Someone at Apple must have thought to override the password requirements of Netflix, without telling anyone else. They need better change management procedures!

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.

If you paid for what you used then it was not a trial.
Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I just got a new MacBook Pro, and I tried to bring across my files from my last mac using time machine. After it was done copying I can't find my files anywhere but the space (about 130gb) has been used on my hard drive. Help please!!

I just got a new MacBook Pro, and I tried to bring across my files from my last mac using time machine. After it was done copying I can't find my files anywhere but the space (about 130gb) has been used on my hard drive. Does anyone know how I can get to them? I did change my user name from 'user' while it was copying, could this have something to do with it?

You don't want to do that by copying.
Your best bet, by far, is to use Setup Assistant. If your Mac is running Snow Leopard, see Using Setup Assistant on Snow Leopard or Leopard.
If it came with Lion, it's a bit different: Using Setup Assistant on Lion

Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the 'Get Info' command in the Finder to ensure the file is unlocked and you have permission to access the file.

I have this massage every time close ps cc
Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

You may get better help in Photoshop General Discussion
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
If FINDER means Mac, read below (and try to give more information when asking a question)
Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

I bought a new laptop and tried to reinstall Photoshop elements 11. I saved the original packaging and everything inside(or so I thought). I can't find the serial number anywhere.what if anything an I do?

I bought a new laptop and tried to reinstall Photoshop Elements 11. I saved saved the original packaging and all contents (or so I thought). I can't find the serial number anywhere. Any thoughts on what I can do?

If you originally registered your product the serial number will be stored in your Adobe account. Click the red logo (top left on this web page) sign-in, and then click the Manage Account button. It should be possible to browse your purchase history. You are looking for a 24 digit number commencing 1o57.

I have a HP laptop, when i try to do certain things that require flash player it tells me i need to install the latest version so when i try it says its already installed. i have tried all the trouble shooting suggestions and it stll isnt working. i have

i have a HP laptop, when i try to do certain things that require flash player it tells me i need to install the latest version so when i try it says its already installed. i have tried all the trouble shooting suggestions and it stll isnt working. I even checked the activex filtering and that doesn't seem to be the problem.

First, confirm that ActiveX Filtering is configured to allow Flash content:
https://forums.adobe.com/thread/867968
Internet Explorer 11 introduces a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.
You can try to work around these issues by using Compatibility View:
http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11
If that is too inconvenient, using Google Chrome may be a preferable alternative.

TS1846 I have some troubles recently with Final Cut Pro 7 and would like to remove my preferences. I can't find any "com.apple.finalcutpro.plist" file from the Preferences folder but I do have some preferences. So, where could be the file ?

I have some troubles recently with Final Cut Pro 7 and would like to remove my preferences. I can't find any "com.apple.finalcutpro.plist" file from the Preferences folder but I do have some preferences. So, where could be the file ?

Digital Rebellion has you covered: http://www.digitalrebellion.com/prefman/

How can i find all included pictures which are not in a album? (only in the Library)

How can i find all included pictures which are not in a album? (only in the Library)

Hi there,
I'm afraid I don't quite understand your question. All images are in your Library and only those you specifically select from that Library would be in an Album. What platform are you using? Revel Mac, Elements, web browser, etc?
Here is a link with some helpful information:
FAQ: File Basics: How do I Upload, Download, Share, and Delete files in Revel?
Thank you,
Glenyse

When I close Photoshop CS6, the following message appears: "Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file.

When I quit Photoshop CS6, the following message appears:
" Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
If I try to change the Workspace in PS6 from Essentials to any other Workspace, the following messsage appears:
"Could not apply the workspace because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
I have checked the Sharing and Permissions section of the "Get Info" panel accessed from the Finder and I have set Read and Write Privileges for my user account for Photoshop CS6. System and Admin are also set to Read and Write.
I have a MacBook Pro with OS X Version 10.9.5 and have all available updates for Photoshop CS6, Lightroom 5 and Bridge CS6.
I tried uninstalling the program and downloading it again and reinstalling, but nothing changed.
Can you help?
Thanks,
cjpnm

You may get better help in Photoshop General Discussion
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
If FINDER means Mac, read below (and try to give more information when asking a question)
Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

Photoshop won't start: Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file.

Adobe Photoshop CS6 Extended
"Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file."
I've tried finding and checking and fixing permissions but no success.
This happened from one day to the next. I think it has to do with the sn attached to the disk rather then the motherboard. I have the suite co-installed with Symphony 5.05. I've tried reinstalling.
What's to b done? The rest of the Creative Suite 6 (AE, AI etc.) works fine.
Anyone...?
Loui

Have you tried restoring the Preferences yet?

I'd like to update the ISO 4.2.1 on an old iPod Touch to ISO 7. Can't find "Software Update" option under General Setting. Where might I look for the option to slightly upgrade the ISO for this device?

I'd like to update the ISO 4.2.1 on an old iPod Touch to ISO 7. Can't find "Software Update" option under General Setting. Where might I look for the option to slightly upgrade the ISO for this device?

You likely have a 2G iPod and those can go higher than 4.2.1
A 3G can go to 5.1.1
IA 4G, with cameras can go to iOS 6.1.6.
The 5G, also with cameras can go to iOS 8
To update
The Settings>General>Software Update comes with iOS 5 and later.
Connect the iPod to your computer and update via iTunes as far as your iPod model allows
iOS: How to update your iPhone, iPad, or iPod touch
- A 2G to 4.2.1. Requires iTunes version 10 or higher. If a Mac it requires OSX 10.5.8 or later.
- A 3G to 5.1.1 Requires iTunes version 10.5 or later
- A 4G to 6.1.6 Requires iTunes version 10.7 or later. For a Mac, that requires a Mac with OSX 10.6.8 or later
- A 5G to iOS 8 Requires iTunes 11.4 or later if you update via iTunes
Identifying iPod models

I restored windows 7 and this has a built in web cam i can't find any files or set up on it

i restored windows 7 cause my windows up date wasn't working and it has a built in web cam i can't find any files it worked before the restore what do i need to do to get this back up and running i need it

You need to visit the website of the manufacturer to download and install the webcam driver and related application software.
S.Sengupta, Windows Entertainment and Connected Home MVP

TS1702 i downloaded the GV app to my iphone but i'm trying to set up the app and it says it can't connect to google when i try to sign in to my google account.... any ideas what's wrong? i can access my gmail account just fine with my gmail app on the sam

i downloaded the GV app to my iphone but i'm trying to set up the app and it says it can't connect to google when i try to sign in to my google account.... any ideas what's wrong? i can access my gmail account just fine with my gmail app on the same phone

What's a GV app?

MacPro backed up to Time Machine, added Mac Mini now get "The backup disk image "/Volumes/Data/Jerry Booher's MacBook Pro.sparsebundle" is already in use." error when Mac Pro tries to back up

MacPro backed up to Time Machine, added Mac Mini now get "The backup disk image “/Volumes/Data/Jerry Booher’s MacBook Pro.sparsebundle” is already in use." error when Mac Pro tries to back up

It is standard Mountain Lion error due to the networking ability which is comparable to wet string. (actually that was lion.. it dried out some with Mountain Lion.. higher in the hills perhaps!!)
See C12 and C17
http://pondini.org/TM/Troubleshooting.html
But many people are suffering the same issue..
And the above is even a little out of date.. you might need to do a reset to the TC.
Welcome to Apple's beta program for everyone.

I am required to delete the file parent.lock but when i try delete it, it says its already in use and when i close firefox it dissapears and i can't find it to delete it. I tried a file unlocker and it says the same, so how do i delete it?

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