I am trying to buy upgrades for a game I purchased and the message keeps coming up to go to iTunes support unable to complete this transaction . Any ideas?

I am trying to purchase upgrades to a game I purchased. Every time I try the iTunes message tells me to go to iTunes support. Any ideas?

To Contact iTunes Support and request assistance Click Here

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TS2446 I am trying to buy something for a game but its saying the info I submit was incorrect

Apple locked me out because they say that the answers are incorrect

I don't know, contact the developer of the game?

I am trying to buy gems for my games and it says purchase can't be completed. Already I redeem iTunes card. Pls help

I am trying to buy gems for my games ant it says purchase can't be completed. Already I redeem iTunes card.. Pls help

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 Im am trying to buy coins for my games and it says purchase cant be completed, credit card details are correct, is there a limit??

Im am trying to buy coins for my games and it says purchase cant be completed, credit card details

What exactly does the error say?

HT2534 I am trying to buy coins for a game and I have already loaded my iTunes card but it is not working

I am trying to buy coins for a game why won't my iTunes credits work?

http://www.apple.com/support/itunes/contact/

I am having serious issues trying to alter my old iCloud account with an old non-functioning email to my new apple id with a new email address. The message keeps coming up on all my apple products with my old email (which is not available anymore).

I am having serious issues trying to alter my old iCloud account with an old non-functioning email to my new apple id with a new email address. The message keeps coming up on all my apple products with my old email (which is not available anymore).

I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

My iPhoto would no longer open, I uninstalled it, and tried to reinstall it using my software reinstall drive. A message keeps coming up that installation failed, What can I do now?

My IPhoto would no longer open, I uninstalled it, and tried to reinstall it with my software reinstall drive. A message keeps coming up, installation failed. What do I now?

If you have a copy of it backed up, restore that. If not, back up your computer, upgrade it to Mavericks, and then get the current iPhoto version. If you don't have it backed up and don't want to upgrade, go to the Mac App Store main page, click on Support under Quick Links, contact Apple, and see what they say.
(104007)

I upgraded my 3rd gen iTouch to iOS 5.1.1 and now its speed to repond is slower and the battery goes flat quicker than before the upgrade. Skype, Sky iCloud and other apps are turned off (I think). Has anybody else suffered with this? Any ideas?

I upgraded my 3rd gen iTouch to iOS 5.1.1 and now its speed to repond is slower and the battery goes flat quicker than before the upgrade. Skype, Sky iCloud and other apps are turned off (I think). Has anybody else suffered with this? Any ideas?

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

I am trying to download Mountain Lion for almost 3 days now and the download gets stuck at 53.25mb. Apple support staff is giving me same block answer that it's because of heavy traffic and I don't buy that. Does anyone know how I can download it ?

I have been trying to download my copy of Mountain Lion for last 3 days and the download is stuck at 53.25mb. I tried all of the restart/ Cookies deletion that apple support staff recommended to no avail. Download starts from begining and once it's 53.25mb downloaded, the remaining time goes upto and beyond 650 days and counting.
Is there any guru, who can help me download Mountain Lion this year? Preferably in a days time !
Cheers!

Doesn't strike me as a "high traffic" issue, if you pause the download can you open the /Applications/ folder on your Mac and see if the installer already present? If you can stop the download and delete the installer (because it is not finished), the try again?
If you've already done the above have you tried using Disk Utility First Aid from your Recovery HD?
Try to verify/repair the disk and see if that takes care of it. (Of course make sure you have a good, recent backup before trying this.)
If you're still having issues: re-install OS X from the Recovery HD, install all available software updates, try again.

I tried to buy an app from my new iPod and the store asked me to answer my security questions, but i forgot them. So, now I have no chances left. How can I reestablish my answers?

I tried to download content from an App and the Store was requiering my answers to the personal security questions. I tried to answer them a few times, an after that, a message showed, it said that I has no chances left to introduce my answers. I want to make new questions and answers to my account, how can I do such thing?

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89955)

When trying to make an in app purchase i get a message to contact itunes customer service to complete this transaction

Contacted itunes customer service on the phone (waste). They told me to use the fast lane on line. Any ideas how to fix whatever my problem is.

Not sure if I replyed in the right place so Im replying right to you
When I called they said I have to email tech support and will get help with in 48 hours then sent me a link to what they call Express lane which i guess is tech support. The problem Im having is the in app purchase Im trying to make is a 20% OFF deal and a limitted item for today only

My iPod Nano Sixth Gen keeps pausing randomly and the screen keeps coming on at random times. It has only started doing this the last 2 days. Tried resetting, unplugging headphones

My iPod Nano 6th Gen keeps pausing. It does this sometimes immediately. Sometimes when the screen goes dark. Sometimes after like 15 minutes.
The screen keeps going off and on at random too.
I tried resetting the settings, resetting with the buttons, searching for additional updates, unplugging the headphone and replugging it TIGHT, and new headphones.
Not only is this annoying, but the power is draining MUCH quicker between the screen coming on and having to turn it on to restart it.

If a restore of the Nano in iTunes to factory settings does not resolve the issue, it's likely hardware related, meaning you should take or send your iPod in for service.
B-rock

5th Gen Ipod Touch not recognised 2 windows pcs and my mac mini, Itune up to date, tried DFU and recovery, returned from apple inspection as working, still no joy, anyone elese had this problem, any ideas?

Since we had the ipod touch since xmas we have had slight problems with charging and connecting to itunes, i sent back to Apple to repair/inspect, they have returned it back as working fine, tried 2 different windows pcs, my mac mini and cannot get the ipod to connect, Windows tries installing drivers only to say it has failed, uninstall try again, go into recovery mode and dfu, nothing seems to work. I have 2 ipads an iphone 4s which all connect faultlessly. Any ideas?

Have you tried another cable? Some iPods were shipped with cable that either did no work initially or shortly failed.
Make an appointment at the Genius Bar of an Apple store. Bring the cable too.
Apple Retail Store - Genius Bar

HT201303 I want to know if I can be reimbursed for a game I purchased and have it removed.

I let my daughter play a game on my phone. She handed me the phone and told me she needed my password for something for the game. I entered it not knowing it was to purchase something for $99.95 for Top Girl. I found out when I was checking my emails yesterday. Can I get reimbursed and have it taken off my phone?

There probably is, but it requires that you be able to use punctuation and write in sentences so that we can understand exactly what you want.
You can block others from using your Apple ID by changing your password. There is no way to erase what was already downloaded on to someone else's device, for obvious reasons,

Requested trial for Ai, Pr, and Ps - All downloaded fine except Media Encoder. I get unable to see server. Any ideas why it would seem our firewall dislikes this single install?

To check the install was done I have run Ps and wasted a major part of the trial waiting to get the encoder.

Kevino24635473 I would recommend reviewing the installation log files for Premiere Pro to determine why Media Encoder is not being installed. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC. You are welcome to post any specific errors you discover to this discussion.

I am trying to buy upgrades for a game I purchased and the message keeps coming up to go to iTunes support unable to complete this transaction . Any ideas?

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