I am trying to download aps and forgot security question and connot download

How do I change my security questions if I forgot them

Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
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Similar Messages

  • Forgot security questions and if i try to send the reset instructions, it sends it to an email address I'm not even aware of. i cannot download anything until i change the security questions

    forgot security questions and if i try to send the reset instructions, it sends it to an email address I'm not even aware of. i cannot download anything until i change the security questions

    this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.

  • HT5312 I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105466)

  • HT5312 I want buy Apps but need security questions,i forgot security questions and i forg reset security info email address. how can i do.  I know my ID and passworld

    I want buy Apps but need security questions,i forgot security questions and i forg reset security info email address. how can i do.  I know my ID and passworld
    i cant rember questions and my reset security info email(address and passworld)
    How can i do? i want buy apps but need ask this questions.......

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I forgot security question and email address

    i forgot security question and email address

    Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • HT5312 I forgot  security questions, and there is no rescue email, what should i do?

    I forgot  security questions, and there is no rescue email, what should i do?

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use.

  • Forgot security questions and I can't reset them

    forgot security questions and I can't reset them

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT201269 When I try to setup my new iPad air, I go through all the steps for the iCloud sign-in and choosing security questions and what not. But after I hit the agree to the terms and conditions... It says Apple ID could not be created because of a serve

    When I try to setup my new iPad air, I go through all the steps for the iCloud sign-in and choosing security questions and what not. But after I hit the agree to the terms and conditions... It says Apple ID could not be created because of a server error. Have no clue what to do... I've restarted the iPad and get the same message. But my internet works just fine.

    1. Turn router off for 30 seconds and on again
    2. Settings>General>Reset>Reset Network Settings

  • HT204152 Forgot security question and lost recue email

    Dear all!
    I creat Apple ID as long time ago, and use my email company.
    Now, i forgot security question, my email company was deleted.
    How can i change security question and rescue email?
    Thanks

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • Forgot security questions and recovery email?

    I forgot the answers to my security questions and so i tried to reset them, but they were sent to my recovery email account.Unfotunately i forgot this account and have no idea what to do. Can someone please help?!!

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • Forgot security questions and rescue email doesn't work

    hi i wanted to buy a app and it ask me for my security questions and i forgot what was my securaty questions and i cant reset it becouse the rescue email to reset it doesn't eigsist anymore i head it deleted because im not useing it anymore and i try entering the questions my acount got lock for 8 hours -_-  for so many fail attempts so is there a way that i can change my rescue email? :/

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • TS2446 Forgot security questions and now account is disabled.  What do I do

    I forgot the security questions and now my account is disabled.  What can I do?

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forgot Security Questions and Secure Email

    I forgot my Security Questions and my Secure Email, It was 2 Years ago since i made the account, i think i used a Random Secure email.. PLease help me!

    Hi Mxgnus,
    Thanks for visiting Apple Support Communities.
    See this article for information about the ways to reset your security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Regards,
    Jeremy

  • Forgot security questions and recovery email HELP

    I have forgot my answers to my security questions and my email what should I do now?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95451)

  • Forgot Security Questions and Rescue Email

    I just bought an itunes card and already redeemed it to my account . I tried purchasing games but it wont let me due to some security questions and i tried to retrieved it whenever i verify it always said that my account is invalid . Please help me or Mail me a link . So i can change my security questions and rescue email. Thanks for your time .

    Call your country number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

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