I am trying to install Photoshop Elements 12 but it won't accept the serial number and tells me to contact customer support. What do I do?

Designerdan21 are you still facing difficulties utilizing your serial number for Photoshop Elements 12? If so then please contact our support team at Adobe - Contact Support – Download and Installation. I would also recommend reviewing Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Similar Messages

Trying to install Photoshop CC but get following message, download error. press retry to try again or contact customer support.(49)

Trying to install Photoshop CC but get following message, download error. press retry to try again or contact customer support.(49)

disable running antivirus/firewall programs.

Install PSE10 on 64bit Win7 won't accept the serial number, organizer installs - editor doesn't

After trying this then uninstalling & trying again I read through the installation guide online. It seems to indicate that as I have only bought Photoshop Elements 10 (not Premiere) the disk I am using is a Pre-Trial disk.
This wasn't advertised on any of the blurb about the product - and looking at the list of what is on each disk for the premiere version - the Win 7 disk looks like it is the full copy.
When I start the "trial" version it only starts the organizer and there is no option to enter the serial number info at this stage. Trying to open the editor from inside the organizer tells me I need to install from the DVD but when I tell it to go ahead - nothing happens.
What are my options now?

You can download the trial version of Photoshop Elements 10 from Adobe's Web site and install it. When you open the Editor, enter your serial number from your purchased version.
Ken

Trying to install photoshop elements but have os 10.7.5 ,can I upgrade this?

trying to install photoshop elements but have os 10.7.5 ,can I upgrade this?

Elements 13. Can I update my OS?
Sent from my iPhone

Hi. I am trying to install the photoshop element 12 tryal for 30 days. But they are asking me the serial number and i don t have it.

hi. I am trying to install the photoshop element 12 tryal for 30 days. But they are asking me the serial number and i don t have it.

Peter,
Apple doesn't sell iWork that way anymore.
You have to get it from the Mac App Store if you want to purchase from Apple, or purchase a disk from a software retailler like Amazon. They're quite cheap online now.
If you do purchase an iWork '09 disk, you will need to trash the trial copy and any plist files it has generated before you install it.
Jerry

I am trying to load my illustrator cs6 onto home computer, second use-have installed it on my work computer, but it won't accept my serial number at home, do I need to re-register product?

I am trying to load my illustrator cs6 onto home computer, second use-have installed it on my work computer, but it won't accept my serial number at home, do I need to re-register product?

no.
Error "The serial number is not valid for this product" | Creative Suite

I am trying to re install my lightroom student addition. I have the serial number and was told to do the trial again and then update to purchase. i am unable to figure out how to do this

i am trying to re install my lightroom student addition. I have the serial number and was told to do the trial again and then update to purchase. i am unable to figure out how to do this

Emily5lexi which version of Lightroom are you wishing to install? Also what operating system are you using?

Purchased cs2 but installation won't accept my serial number, please help, thanks stanley frileck md

purchased cs2 but lost the installation cd and want to install cs2 on my new computer
but installation won't accept my serial number,
already have photoshop ID
any help?
spiff

Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

I deactivate CS6, and I want to activate it on another computer, but it won't accept my serial number.

I deactivate CS6, and I want to activate it on another computer, but it won't accept my serial number. How can I fix this?

Nancy Olivier are you trying to install Creative Suite 6 on a computer which already has Creative Cloud installed? If so then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install previous version of Adobe Creative titles through your membership.

I have a new laptop and want to keepon using Adobe Pro X. I have downloaded the programe but adobe will not accept the serial number although I am a registered user .

I have a new laptop and want to keepon using Adobe Pro X. I have downloaded the programe but adobe will not accept the serial number although I am a registered user .

Hi tapanb34358563,
Could you please let me know what error prompts on your screen when you are trying to enter the serial number.
Have you bought subscription for Acrobat, if yes then you might need to sign in at "adobe.com" using your Adobe ID credentials to activate subscription.
Let me know.
Regards,
Anubha

Lightroom5 Serial Number is not korrekt - New Produkt by amazon, but adobe doesn´t accept the serial-number. Please (if possible) answer in german - thanks

New Produkt by amazon, but adobe doesn´t accept the serial-number. Please (if possible) answer in german - thanks

Make sure you have 24 digits serial. also let me know if you have installed the product from creative cloud app, if it is installed through creative cloud app you will get invalid serial number error

I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

I bought a new mac. my old creative suite design standard works well but acrobat doesn't accept the serial number

I bought a new mac. My old creative suite design standard works well but acrobat reader 8 doesn't accept the serial number.
Please, is there any methods do make this?
All is right with my subscription. I just install the suite one time on my old mac.
Thanks
Yoann

Was the FCS on your old machine an upgrade? You will need to enter your original, full version serial first, and then you will be prompted for the upgrade serial number.
Hope this helps.
MtD

I just updated to XI, but it will not accept the serial number [Was: Penny - secretary]

I just updated to XI, but it will not accept the serial number

Hi there
If you have purchased an Acrobat XI upgrade you will be prompted to enter the Acrobat XI serial number first then the serial number for the prior version.
Which serial number isn't being accepted? Please provide more details and send me a private message with both serial numbers so I can check further.
Thanks
Bev

I purchased X Pro at Best Buy and I can't get it to install it won't accept the serial number?

How can I install X Pro I purchase at Best Buy and it won't accept the serial number

Call support by phone. Nobody here can help you with serial issues.
Mylenium

I am trying to install Photoshop Elements 12 but it won't accept the serial number and tells me to contact customer support. What do I do?

Similar Messages

Maybe you are looking for