I am trying to register on icloud however it says to check email however the email address is incorrect - how do I edit this?
I am trying to register on icloud (and back up) however it says to vertify my account and check my email to follow instructions. However the email that icloud is sending to is incorrect. How can I edit this email?
It's easy to accidentally enter the wrong thing when you're so used to being asked for the Apple ID password.
Good to hear that sorted things out
~Lyssa
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Trying to upload movies ot my iPad from iTunes, but iTunes is frozen. The colored wheel has been spinning for 3 hours now, locked up apparently, but I can't get it to stop or cancel. How do I fix this?
hi thanks for that info,but I tried the first help email I received and that one did the trick.Tahanks again for your in put.
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When trying to update my software, I get "an error occurred" message, and the update gets cancelled. How can I fix this?
I have found other threads with this problem. The problem is that you are using your iTunes account on another user at the same time you want to update software. Just close iTunes from that user. See > https://discussions.apple.com/thread/4577180?start=0&tstart=0
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Welcome to the Apple Community.
Yes, update first, Settings > General > Software Update.
Then navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
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Im trying to connect to icloud but it says my email is already associated with another account. It shouldnt be, how do i fix this?
Contact Apple for assistance by going to https://expresslane.apple.com ; click ‘More Produces & Services’. In the next page select ‘Apple ID’, and then 'Other Apple ID Topics’, then ‘The topic is not listed’. Tell the person who answers it is an issue related to your Apple ID and you shouldn't be charged for the call.
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I keep trying to reset an icloud account that is disabled because I forgot the password but is not able too. I tried changing it but there seem to be some mix up in the icloud ID and the gmail email address. HELP PLEASE!!
Your password was sent to your emergency email address. Perhaps you have an email you never use? I use the free email from my cable TV account as my emergency email.
Your Apple account and cloud account are separate. You could even have completely different user and password. Most of us use the same user ID and password, but they are not the same thing, don't mix them up.
If you can't retrieve emergency email, you will have to call apple support.
http://support.apple.com/kb/HE57 -
Hi, I upgraded my iphone 4 (4.3.3) to iso 5 beta 6, but now it shows "No Service" at top left, and unable to complete your activation. Also tells that "this device is not registered as part of the iphone developer programme." How could I fix this problem? Please help me...,
I had a similar occurrence with my just activated iPhone 4.
I had been using the phone for three days when an odd occurrence with voice mail caused me to call tech support. After some discussion they decided to push the activation to my phone (even though I had been using it for three days). When I went to power it back up again I repeatedly got the "no service" notification. I got tech support on a land line and we tried hard reboots and so on. No joy. They told me to take it in to the point of sale and either the SIM card or the phone needed (or both) needed replacing.
I tried one last hard reboot after dinner and the phone came up with service, but I took it in to the point of sale in the morning and they swapped the SIM card out and I went to a Genius Bar appointment to get the phone checked out. It is supposedly OK, but I am still having some problems when syncing it so I will have to visit the Genius Bar again tomorrow about that. At least I have not experienced the "no service" problem in the roughly 24 hours since the SIM card was replaced. (Fingers crossed) -
I got an icloud upgrade for $20 on my iphone but i don't need it. how do i get this refunded?
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - click 'See all products and services', then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7 -
Hi, I have upgraded my iphone 4s to ios7 and now when I am trying to login to app store, it says "Cannot Connect to iTunes Store". When I try clicking on the "Terms and Conditions" in iCloud, it first says "Cannot Connect" and then the following message: "Verification Failed: the certificate for this server is invalid. you might be connecting to server that is pretending to be setup.icloud.com, which could put your confidential information at risk". My wifi is working properly as I have accessed websites from safari. I reset my network settings too and even reset my password. But none of these get my iphone working.
I'm having the same problem with the iTunes Store...it much be down :(
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my imessages are being sent on multiple phones and i deleted the icloud account on the other phone but the messages still go through how do I stop this?
Do you think deleting the message off the phone would make a difference?If you don't enter an e-mail address, it just uses SMS and MMS. iMessages (sent over the data connection instead of using your SMS messaging plan) require an e-mail address registered on the device.
There is no requirement that you activate it. -
My old MobileMe account surfaced when I was on a support call. I didn't discover it until the case was closed. How can I replace this obsolete account with my current iCloud account?
Do you mean that you were using the Apple ID which is your ex-MobileMe address? It's still an Apple ID, even though MobileMe itself is dead, and there's nothing to stop you from using it as an ID with Support, or logging in here or in iTunes with it. You should make sure you have a functioning non-Apple email address associated with it.
Did you migrate your MobileMe account to iCloud before 1 August last? If so, you can set up an iCloud account using it, or if you have already set up a new and separate iCloud account you can still log in with it in System Preferences>Mail, Contacts and Calendars so that it runs alongside your iCloud account.
If you didn't migrate you can still reactivate the address the same way.
Anything where you've logged in with the ex-MobileMe address, such as support for something you registered using it or a server such as iTunes, will need to continue using it. -
I am trying to sync an old ipod nano (2nd generation) to my itunes on a windows pc but the itunes doesn't recognize the nano and says that it is synced with another computer. Unfortunately, I don't have the old computer now. How do I sync this nano to itunes ?
See Recover your iTunes library from your iPod or iOS device.
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I have my GMail account forwarding my emails to my @iCloud.com account which I like, but when I reply, it shows my address as @iCloud.com instead of the email address that was originally addressed to. Anyway to have iCloud reply to emails using the email address in the original email?
You can't use iCloud's outgoing server to send with anything other than the iCloud address as the 'From' address. On your Mac you can set Mail to use the GMail outgoing server with your iCloud account (but then you can just access your GMail there anyway, so there's little point). On the iCloud website you can't do this; there is no way of using your Gmail address.
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I changed my Apple ID but on my iPhone 4S w/ iOS 7.0.4, when I go into settings > iCloud it still shows the old Apple ID. How do I change this? I was going to delete the iCloud account from my phone then add it back with the new Apple ID, but I'm not sure...help!
http://support.apple.com/kb/TS5223?viewlocale=en_US
Peace, Clyde
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