I am trying to reset security questions and it is sending to an old email that is no longer in service or part of my profile
Apple ID
The email address that shows will be your rescue email address, if you don't have access to that email account (you won't be able to change it until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID
Similar Messages
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HT5622 Trying to reset security questions and it states I will receive an email for link yet I dont
I can't reset my security questions because I never receive the email with the link
If you continue to make no progress, Click here ...
Contact Apple for support and service
Click on your country's flag, find the service telephone number, call and ask to speak to the security team. -
Help, I have forgotten my Apple ID security questions and when i send it to my email address to reset the questions nothing shows up in inbox. Any other way to get past this?
You've checked the spam folder on your rescue email account as well as the inbox, and you've tried clicking the reset link a second time ? If you have, and you still haven't received the email, then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
Help, I have forgotten my Apple ID security questions and when i send it to my email address to reset the questions nothing shows up in inbox. Any other way to get past this?
Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team. -
Hallo , i don't remember the answer to my security questions and my apple ID is my old Email address whice not active any more and i don't have access to it.
During the last year i was using my Iphone under this APPLE ID :***** , but i forgot to change it on "FIND MY IPHONE"
is there a solution for that??
Kind regards
yossi
<Email Edited By Host>If you changed your Apple ID from the old email address (that is showing up) to a new one, but just forgot to update it on your iPhone, try these steps.
1. Use your current Apple ID password
Trying using your current Apple ID password. If that doesn't work, continue to the next step.
2. Sign out and back in to iMessage or FaceTime
If you are currently signed in to iMessage or FaceTime
Sign out of iMessage or FaceTime:
iMessage: Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
FaceTime: Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
Sign back in to iMessage or FaceTime:
iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
You should now be able to sign out of iCloud. You will still see your previous Apple ID when signing out.
If you are not signed in to iMessage or FaceTime
Sign in to iMessage or FaceTime:
iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
You should now be able to sign out of iCloud. You will still see your previous Apple ID when signing out.
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud and try to sign out.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Tap Settings > iCloud and sign in with the new Apple ID. -
cant buy anything po'ed right now.
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
Iforgot my security questions and it wont send it to my email i have why???
every time i send it to my email and check it nothing is there and i payed 25.00 for the card and i cant use it because i forgot my security questions
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers -
am trying to reset security questions but the advice tells me to click on a tab saying reset security questions on my id page and there is nothing there that says that!
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94431) -
I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Just wait for Apple/iTunes to reply -
HT201303 How to reset Security question and awsers?
Hi
How to reset Security question and awsers?If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
i was unable to reset my security questions, and i do not have a rescue email Please i need to reset them to be able to use my apple id again normally
halaalsalhi wrote:
i was unable to reset my security questions, and i do not have a rescue email
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
I am unable to call.plase reset security questions and send to my email plaseeee
i am unable to call.plase reset security questions and send to my email plaseeee
<Email Edited By Host>We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset - which is likely to be by phone as they need to confirm your id and that it's your account.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I have forgotten my security questions and need to send a reset email, but the email address that it wants to send it to doesn't work anymore. How do i change the email they send the email to?
You cannot and need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95774) -
how do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...would I have to delete my apple ID and start again using old ID?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
HT201359 How to reset security questions and answers
How to reset security questions and answers?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(88571)
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