HT201303 How to reset Security question and awsers?
Hi
How to reset Security question and awsers?
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570
Similar Messages
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HT201359 How to reset security questions and answers
How to reset security questions and answers?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(88571) -
HT201303 How to reset security questions? I forgot security questions. :(
I forgot my security questions.
Please tell me how to reset security questions!
Thanks.The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT5312 How to reset security question and answer?
I cannot remember the answers to my security questions, how do i reset them?
WHat have you tried ?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
HT201303 how to reset security question? because i forget this answer.
i forget security question answer. So i don't purchase game and other application.Please can u help me quickly my email [email protected]
Thank you.i forget security question answer. So i don't purchase game and other application.Please can u help me quickly my email [email protected].
Thank you. -
I'm trying to purchase an app on my iPod touch for the first time and it is asking for my security answer and I don't remember what I put.... ANY IDEAS QUICKLY
See this previous discussion:
HT1491 How do i get the security...: Apple Support Communities -
HT5312 how to reset security questions and answers without rescue email?
Please help My Apple ID is locked
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95303) -
HT2731 how to reset security questions and answers, i forget
May you please help me to reset the security answers in the US store itune boz i forget the answers !!!!
many thanksFrequently asked questions about Apple ID
http://support.apple.com/kb/HE37
My Apple ID
https://appleid.apple.com -
How to reset security question if I live in Poland and I have US appstore acc??
I tryed to contact with support but they can't call me because I'm from Poland:/ please help me:( i don't know what to do;(
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I forgot my security questions and the option of sending an email to reset the questions to my rescue email doesn't appear . What can I do to retrieve thes question because I can't buy any app even I have credit in my account ?????
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
How to reset security questions after to many attempts and support is closed
how to reset security question after to many attemptd and support is closed
Unless you're desperate, wait until you can reach Apple's Account Security team.
(118978) -
HT5312 How to reset security question on itunes
How to reset security question
If you can remember them then you can login here and change them : https://appleid.apple.com
If you can't remember them and you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) -
How to reset security questions on apple id i forgot them
how to reset security questions on apple id i forgot them
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98055) -
How to reset security questions without rescue address
How to reset security questions without rescue address
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(124475) -
How to reset security questions without backup email
how to reset security questions without a back-up email?
Hello Willar52,
Thanks for the question. If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.
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