I am trying to watch a movie but a box pops up saying "This movie requires QuickTime, which is not supported by this version of iTunes." how do i fix this

i am trying to watch a movie but a box pops up saying "This movie requires QuickTime, which is not supported by this version of iTunes." how do i fix this

Try installing the most recent version of the QuickTime Player for Windows:
http://www.apple.com/quicktime/download/

Similar Messages

  • ITunes and Quicktime - Movie requires Quicktime which is not supported

    Ok.
    Issue is:  Movies and TV shows bought thru iTunes (10.5.1) on Lion (10.7.2) generate an error at time of playback.  Error is 'This movie requires QuickTime, which is not supported by this version of iTunes."
    Help documents state to switch to 32 bit mode (which works).
    Here's what I've found out:
    Called Apple, couldn't figure out what the issue is.  Did the standard system/disk checks/repairs/permission repairs to no avail.  Created a new user to download the video to try and play it.. The user was able to stream the video correctly.
    I can play the videos IF I access them directly with QuickTime (and it doesn't need the 32 bit flag checked).  So, I copied my library files for iTunes over to the new account and tried again (before doing a file by file comparison of both user accounts) to see if maybe the size of the library I have might be an issue.
    Logged into the other account and it now had the issue playing the TV show.
    But, I don't consider that a valid test because I should have copied the file into it's existing library before replacing it to check and see if there's an issue with the file in iTune.
    which led me to an interesting solution.. If I find the file on the drive (my Library files and all videos are on a NAS server, btw) in Finder then tell iTunes to remove the video from iTunes but not delete the file, I can drag and drop the file back into iTunes and it plays fine.
    So, no need to switch to 32 bit mode, just have to delete the video from iTunes (but not the drive) then drag and drop it back into iTunes.
    It sounds like, for some systems, something isn't being toggled in the iTunes library or the File when it's added to iTunes via the downloader that allows iTunes to recognize the type of playback version required.  By deleting the reference in the library then manually adding it back in, the issue is bypassed and the videos are playable again.
    I have a headache now...  ;D

    Try reinstalling QuickTime Player, You can download it directly from Apple here -> http://www.apple.com/quicktime/download/
    If that doesn't work, try reinstalling iTunes which should also reinstall QuickTime Player.

  • This movie requires QuickTime which is not supported ??

    Ok. A strange thing just happened.
    I just tried to watch a movie trailer on my MacBook Pro, everything is up to date, no visible updates, mavericks OS.
    I get the spinning beach-ball for thirty seconds, then a message pops up saying-
    "This movie requires QuickTime, which is not supported by this version of iTunes"
    What in earth is going on?
    I'd love some help.
    Thanks

    Thanks for the response. I've just been reading some of the discussions.
    All I know is that I didn't buy a mac to have this kind of stupid problem. I'm not going to start deleting things and messing around with files. It's supposed to just work properly.
    I mean, I'm using iTunes on a mac, what more do I need to to.
    I don't want any elaborate solutions. I want Apple to say, 'Sorry we realise there has been a bit of a hiccup, we're aware and we're fixing it right now. An update and a fix is on it's way'.
    So as of this point I can't watch movies on iTunes. I'm pretty sure the millions  Apple will be losing by the day will encourage a quick fix.

  • I just downloaded this movie and I'm being told that it "requires QuickTime, which is not supported"???

    I'm attempting to download and play a digital copy from the Jurassic Park Trilogy (for now, only Lost World). I'm able to play the iTunes extras, but attempts to play the actual movie returns the dialog "This movie requires QuickTime, which is not supported by this version of iTunes."
    I'm confused as to why a movie I just downloaded from iTunes an hour ago isn't actually compatible with iTunes?!?!? (Yes, it was downloaded from the iTunes store. The Jurassic Park Trilogy provides redemption codes, not an actual file.)
    (Its worth saying, the movie plays just fine in QuickTime itself.)

    Try restarting your iTunes in 32-bit mode, as per the following document:
    iTunes 10.4 for Mac: Older media files may require iTunes to reopen in 32-bit mode

  • TS3771 My iTunes U no longer works since the update, an error message pops up saying that "This movie requires QuickTime, which is not supported by this version of iTunes." I followed the tutorial that suggests to change to from 64 to 32 bit and it didn't

    iTunes U video files no longer work on my computer since i update to Mavericks. The following message appears on the screen "This movie requires QuickTime, which is not supported by this version of iTunes." I followed a tutorial that suggested to go to Applications/iTunes/Get Info and change to 32 bit. Now my iTunes does not open at all, it says it requires 64 bit. I am a bit confused and disappointed. What should I do to get it fixed? Buy a new MacBook?

    Marcello, I am having the same problem.  When following the advice of many in the community to start iTunes in 32-bit mode, I get the following error after I have done so:
    I am running 10.9.2 on a mac mini. 
    I am hoping this will be fixed or at least a solid answer could be given that iTunes will no longer support certain types of media going foward.

  • This movie requires QuickTime, which is not supported by this version of iTunes.

    I know many people are also having this problem and some solved the issue by running the app in 32 bit mode. Unfortunately, when I do that, iTunes warns me that I have to open the application in 64 bits.
    For those of you who don't know about the problem, here is the issue. When I try to play a lecture video in iTunes U, application prompts this error message and does not play the video no matter what.
    This movie requires QuickTime, which is not supported by this version of iTunes.

    Delete the content and download it again. If you've moved the iTunes library to a secondary volume, move it back to your home folder.

  • Error message, "Movie needs Quicktime, which is not supported by this version of iTunes

    Since itunes 12 has been downloaded, I can't play any movies or trailers due to an error message or "the movie requires Quicktime which is not supported by this version of iTunes. I have Quicktime, but it still can not play both downloaded content and movies I want to preview. Can you help?

    iTunes for Mac: Older media files may require iTunes to reopen in 32-bit mode - Apple Support

  • I am trying to open iTunes on my mac. But a box pops up saying "The folder iTunes is on a locked disk or you do not have write permissions for this folder". Anyone know what that means? I've had my computer 2 years and its never had a problem opening it

    I am trying to open iTunes on my mac. But a box pops up saying "The folder iTunes is on a locked disk or you do not have write permissions for this folder". Anyone know what that means? I've had my computer 2 years and its never had a problem opening it

    I've already right-clicked on the application, clicked "get info", and changed it so all people listed in the "Sharing & Permissions" section have the "read & write" privilage.
    The error message is referring to your iTunes library, not your iTunes application.
    You need to check and fix the permissions of the iTunes folder in your iTunes library. This is by default located in your "Music" folder.
    Select the folder Music > iTunes  in the Finder, right click on it or Ctrl Click and click "Get Info". At the bottom of the contextual window thatwill  pop up, disclose the Sharing and Permissions brick, change your status from Read only to Read & Write. You may need to click the padlock icon to make changes.

  • When trying to but in app purchases I get an error that says "iTunes password and account is not synced with the email address"!  How can I fix this?

    I try and buy in app purchases but it won't let me and gives me the above error message: "iTunes password and account is not synced with the email address"!  How can I fix this?

    Are you running modified software on your phone?  This error seems to be common if the firmware has been modified and you're trying to restore the phone again. 

  • HT1338 i purchased dvd studio pro and im trying to install it but when i go to click continue it gives me this  "you cant open the application gestalt tool becasue powerpc applications are no longer supported" what does that mean and how can i fix this ?

    i purchased dvd studio pro and im trying to install it but when i go to click continue it gives me this  "you cant open the application gestalt tool becasue powerpc applications are no longer supported" what does that mean and how can i fix this ?

    I note this information from Wikipedia: "DVD Studio Pro was a high-end software tool published by Apple Inc. to allow users to create DVD masters to be sent out for replication at production houses. Its tight integration with other Apple applications allows users to take Final Cut Pro and Motion projects and render them into the DVD format without encoding to intermediary formats. This streamlines the production workflow and reduces overhead."
    If that is your intent, finding a substitute program that will run on your Mac may not be as efficient.  Others can advise you on alternatives, or you can post a new thread specifically with that question.
    BTW: what Mac and what version of OS X?
    If it is important to you to continue to use DVD Studio Pro, consider the option of installing Snow Leopard (with Rosetta) into Parallels on your Mac:
                                  [click on image to enlarge]
    Full Snow Leopard installation instructions are here.

  • HT1390 this movie requires quicktime which isn't supported by this version of iTunes, 10.6, when trying to play rented movies?

    anyone ever gotten the message:this movie requires quicktime which isn't supported by this version of iTunes, 10.6, when trying to play rented movies?
    how to fix it?

    i also want to add that this video shows status " stopped (err = 503)"

  • My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file loca

    My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file location to run the update in all of my iTunes files as well as when I've tried reinstalling it.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • I own a 13-inch MacBook Pro and for the past day, my wifi on my laptop says I only have two bars of connection and is running very slow,but all of my other devices such as my iPhone and iPad are connecting perfectly to the wifi. How can I fix this? Thanks

    I own a 13-inch MacBook Pro and for the past day, my wifi on my laptop says I only have two bars of connection and is running very slow,but all of my other devices such as my iPhone and iPad are connecting perfectly to the wifi. How can I fix this? I have tried to shut my laptop off and let it rest and I have also re-started my wifi router three different times. Someone please help me with this problem so I can begin to use my laptop again as I take it to school and use it for class.
    Thanks so much!

    FCP, and all software on OSX, has a few different "preference" files (the extension is .plist), which store all your user settings. Each time you resize a window, change a setting, anything, this file is re-written. Kinda easy to see how they would become corrupt every now and then.
    -Close FCP
    -Navigate to User>Library>Preferences and delete com.apple.FinalCutPro.plist
    -Navigate to User>Library>Preferences>Final Cut Pro User Data and delete Final Cut Pro 5.0 Prefs
    -Empty your trash
    Relaunch FCP and see if that worked.
    Download FCP Rescue to make this process easier in the future. When you have FCP running really smooth, open FCP Rescue and create a backup of your preference files. If it starts acting wanky, just run FCP Rescue and Restore your backup preferences. Works really slick, and it's free.
    EDIT: Or use the really simple explaination that X posted as I was typing.

  • I have the mini display port cable to hdmi.  When I connect I can get audio but on the video I get the display auro screen and can't get my actual display to show as that is not what shows on my display.  How can I fix this?

    I have the mini display port cable to hdmi.  When I connect I can get audio but on the video I get the display auro screen and can't get my actual display to show as that is not what shows on my display.  How can I fix this?

    System Preferences>Displays
    There is a little white bar. When you have your TV connected, move the white bar to the other display. Your main desktop is now the TV screen

  • When trying to open iphoto I get the error message "You can't open the application iPhoto because it may be damaged or incomplete." How do I fix this and get my photo's back?

    When trying to open iphoto I get the error message "You can't open the application iPhoto because it may be damaged or incomplete." How do I fix this and get my photo's back?

    To re-install iPhoto
    1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
    2a: On 10.5:  Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
    2b: On 10.6: Those receipts may be found as follows:  In the Finder use the Go menu and select Go To Folder. In the resulting window type
    /var/db/receipts/
    2c: on 10.7 they're at
    /private/var/db/receipts
    A Finder Window will open at that location and you can remove the iPhoto pkg files.
    3. Re-install.
    If you purchased an iLife Disk, then iPhoto is on it.
    If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
    If you purchased it on the App Store you can find it in your Purchases List.

Maybe you are looking for