TS3771 My iTunes U no longer works since the update, an error message pops up saying that "This movie requires QuickTime, which is not supported by this version of iTunes." I followed the tutorial that suggests to change to from 64 to 32 bit and it didn't

iTunes U video files no longer work on my computer since i update to Mavericks. The following message appears on the screen "This movie requires QuickTime, which is not supported by this version of iTunes." I followed a tutorial that suggested to go to Applications/iTunes/Get Info and change to 32 bit. Now my iTunes does not open at all, it says it requires 64 bit. I am a bit confused and disappointed. What should I do to get it fixed? Buy a new MacBook?

Marcello, I am having the same problem. When following the advice of many in the community to start iTunes in 32-bit mode, I get the following error after I have done so:
I am running 10.9.2 on a mac mini.
I am hoping this will be fixed or at least a solid answer could be given that iTunes will no longer support certain types of media going foward.

Similar Messages

This movie requires QuickTime, which is not supported by this version of iTunes.

I know many people are also having this problem and some solved the issue by running the app in 32 bit mode. Unfortunately, when I do that, iTunes warns me that I have to open the application in 64 bits.
For those of you who don't know about the problem, here is the issue. When I try to play a lecture video in iTunes U, application prompts this error message and does not play the video no matter what.
This movie requires QuickTime, which is not supported by this version of iTunes.

Delete the content and download it again. If you've moved the iTunes library to a secondary volume, move it back to your home folder.

I am trying to watch a movie but a box pops up saying "This movie requires QuickTime, which is not supported by this version of iTunes." how do i fix this

i am trying to watch a movie but a box pops up saying "This movie requires QuickTime, which is not supported by this version of iTunes." how do i fix this

Try installing the most recent version of the QuickTime Player for Windows:
http://www.apple.com/quicktime/download/

HT1390 this movie requires quicktime which isn't supported by this version of iTunes, 10.6, when trying to play rented movies?

anyone ever gotten the message:this movie requires quicktime which isn't supported by this version of iTunes, 10.6, when trying to play rented movies?
how to fix it?

i also want to add that this video shows status " stopped (err = 503)"

ITunes and Quicktime - Movie requires Quicktime which is not supported

Ok.
Issue is: Movies and TV shows bought thru iTunes (10.5.1) on Lion (10.7.2) generate an error at time of playback. Error is 'This movie requires QuickTime, which is not supported by this version of iTunes."
Help documents state to switch to 32 bit mode (which works).
Here's what I've found out:
Called Apple, couldn't figure out what the issue is. Did the standard system/disk checks/repairs/permission repairs to no avail. Created a new user to download the video to try and play it.. The user was able to stream the video correctly.
I can play the videos IF I access them directly with QuickTime (and it doesn't need the 32 bit flag checked). So, I copied my library files for iTunes over to the new account and tried again (before doing a file by file comparison of both user accounts) to see if maybe the size of the library I have might be an issue.
Logged into the other account and it now had the issue playing the TV show.
But, I don't consider that a valid test because I should have copied the file into it's existing library before replacing it to check and see if there's an issue with the file in iTune.
which led me to an interesting solution.. If I find the file on the drive (my Library files and all videos are on a NAS server, btw) in Finder then tell iTunes to remove the video from iTunes but not delete the file, I can drag and drop the file back into iTunes and it plays fine.
So, no need to switch to 32 bit mode, just have to delete the video from iTunes (but not the drive) then drag and drop it back into iTunes.
It sounds like, for some systems, something isn't being toggled in the iTunes library or the File when it's added to iTunes via the downloader that allows iTunes to recognize the type of playback version required. By deleting the reference in the library then manually adding it back in, the issue is bypassed and the videos are playable again.
I have a headache now... ;D

Try reinstalling QuickTime Player, You can download it directly from Apple here -> http://www.apple.com/quicktime/download/
If that doesn't work, try reinstalling iTunes which should also reinstall QuickTime Player.

Error message, "Movie needs Quicktime, which is not supported by this version of iTunes

Since itunes 12 has been downloaded, I can't play any movies or trailers due to an error message or "the movie requires Quicktime which is not supported by this version of iTunes. I have Quicktime, but it still can not play both downloaded content and movies I want to preview. Can you help?

iTunes for Mac: Older media files may require iTunes to reopen in 32-bit mode - Apple Support

I just downloaded this movie and I'm being told that it "requires QuickTime, which is not supported"???

I'm attempting to download and play a digital copy from the Jurassic Park Trilogy (for now, only Lost World). I'm able to play the iTunes extras, but attempts to play the actual movie returns the dialog "This movie requires QuickTime, which is not supported by this version of iTunes."
I'm confused as to why a movie I just downloaded from iTunes an hour ago isn't actually compatible with iTunes?!?!? (Yes, it was downloaded from the iTunes store. The Jurassic Park Trilogy provides redemption codes, not an actual file.)
(Its worth saying, the movie plays just fine in QuickTime itself.)

Try restarting your iTunes in 32-bit mode, as per the following document:
iTunes 10.4 for Mac: Older media files may require iTunes to reopen in 32-bit mode

ITunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include. So I downloaded QT but movies still won't play. HELP

iTunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include." So I downloaded QT 7 but movies still won't play. HELP Very frustrating.

Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else! Thing is I can see it on theioad and the Mac still!
Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
The only thing I can think of is if when time machine backs it up it thinks it's being watched!
Any ideas anyone?

I cannot get the updates for ipad to download. when it gets ready to process the file an error message pops up saying the software was unable to download and the network timed out. any suggestions...

i am trying to update the software on my ipad from 4.2 to 4.3.3 but i cannot get it to download. I get an error message that says the software was unable to download because the network timed out. I have tried to download it 7 or 8 different times and still get the same message. I cannot restore the factory settings either. The same thing happens. Does anyone have any suggestions? It did this when trying to update to 4.2. I don't remember how we were able to get the software to update. Thanks.

Thank you King_Penguin! It worked beautifully. I had turned the firewalls off but not the antivirus. You are great! I am new to this apple community thing so it looks like I cannot mark your reply as "correct answers", but it was. Thanks a ton!

IPhone 4 stuck in recovery mode, iTunes error message pops up saying cannot be restored...how do I go about this?

Hi all..hoping someone can help me out with this.
So I recently lost my iPhone 5, therefore I am going to use a friend's old iPhone 4 in the meantime. The iPhone 4 has been jailbroken, but I wanted to do a reset to clear the jailbreak as well as just clear all other data, so that I can just restore my own iCloud backup & use with my own data.
However, the problem I am now faced with is that the phone is in recovery mode, and when I plug in the phone to my computer...I am given the options to click Restore. But after all the time it takes to update the software and supposedly doing its thing with "restoring" the phone....turns out no luck, i get an error message saying the phone cannot be restored. And now I pretty much can't do anything because I do not know how to do a reset of any sort to get out of this recovery mode.
PLEASE HELP. first time losing phone, first time trying to figure out how to reset and get out of recovery mode. I just want to be able to reset and then restore with previous backup..
I really appreciate the help. Thanks in advance.
*please ask any questions that you may need in order to help me solve this, since I am not exactly sure how to word some of these problems*

If using windows...
Temporarily disable your firewall and antivirus software and try again...
http://support.apple.com/kb/TS1379
See iTunes Connection Issues here...
iTunes for Windows: Troubleshooting security software issues
More info on unable to Update or Restore > http://support.apple.com/kb/HT1808
Note:
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download

'The account requires encryption which is not supported' after 3.1 upgrade

HELP!
Upgraded to 3.1 and got the following regarding my Exchange email from work:
POLICY REQUIREMENT
The account XXXX requires encryption which is not supported on this iPhone.
(Disable)
Help. What does this mean?
Do I need to go back to 3.0? Why would they change something to 3.1 to not make it work with my Exchange server.
Is there something I need to change or fix on my phone?... really dont want to go back to 3.0 (and don't even know how to)
Help please

Got the same thing.
My guess is there is an indication from the Enterprise Exchange server that data encryption is required, given that corporate suits are so enamored with being paranoid.
WIth 3.0, that indication was ignored, but in 3.1 it is apparently checked, and since the iPhone 3G does not support encryption (3GS does) it fails and the account is disabled.
I will talk to my IT dept. tomorrow, but I don't expect any sympathy. But, I don't really care as it's my phone and the company doesn't pay for it.
If you have a company-issued phone you probably should not update without your IT permission...

TS3297 Hi, I've setup my new mini ipad today, restored a backup from icloud and all is fine. However, when I try to download my music, they almost completely download then an error message pops up saying "unable to download songs" - can anyone help pleas

Hi, I've setup my new mini ipad today, restored a backup from icloud and all is fine. However, when I try to download my music, they almost completely download then an error message pops up saying "unable to download songs" - can anyone help please?

So it appears iCloud/iTunes Match isn't the issue - the error message would seem to be complaining about where the music is being downloaded to. So with this in mind:
In iTunes select Preferences and select Advanced. The iTunes media folder should be set to /Users/<your account>/Music/iTunes/iTunes Music. <your account> would be whatever your user account is. If you see something else there I'd guessing it is a folder you don't have permission to write to.

HT201365 The keyboard on my phone no long works since ios7 update, I switched phone off to reset why

Keyboard on my phone no longer works since ios7 update. Advice please

Can you be more specific? Not in any application? Like writing an email, entering an address into Safari, sending a text message ...
If you touch a certain spot in those apps, the keyboard should slide up from the bottom.
If still not, what about restarting the phone? Does that help?

Syncing with iPad mini does no longer work since latest update of iTunes

Syncing with iPad mini does no longer work since latest update of iTunes and iPad mini

Hi grecokev,
Thank you for contributing to the Apple Support Communities.
You mention that your iPod nano is no longer recognized by iTunes after an update. Reinstalling iTunes is a good troubleshooting step, and if the device still doesn't appear in iTunes, try the following steps next:
Turn off your computer and your iOS device or iPod, then turn them on again.
Check to make sure that you've installed all required updates for your computer.
Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.
USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.
You can find these steps in this troubleshooting article:
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
If the steps above don't solve it, see the section of the article called "Verify that Apple Mobile Device Support is installed" for some additional steps to try on your PC.
Best Regards,
Jeremy

My ipod touch front camera ist working since i update it to IOS7 i think is a bug or something. pls try to fix it because this **** is taking me crazy

my ipod touch front camera ist working since i update it to IOS7 i think is a bug or something. pls try to fix it because this **** is taking me crazy

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. It happened to some other users before iOS 7. Thus, it does not appear to be an iOS 7 problem.
Apple Retail Store - Genius Bar

TS3771 My iTunes U no longer works since the update, an error message pops up saying that "This movie requires QuickTime, which is not supported by this version of iTunes." I followed the tutorial that suggests to change to from 64 to 32 bit and it didn't

Similar Messages

Maybe you are looking for