I backed up my iPhone to iTunes, but can't find my photos and they need deleting
Hi, I'm new to this but I will really appreciate your help if I ever get this sorted.
I have an iPhone 5s and it is completely full to the point where I can't take anymore photos or save any more, its so frustrating, also I'm taking this phone back this weekend to the apple store for a replacement because it's faulty. So I backed it up on my boyfriend's laptop, on iTunes - then I checked the whole computer - all the folders for my photos, I only found one folder with 100 photos - when I've got 2,300 on my phone.... But the back up was complete. So I don't know what to do, because the photos need deleting to free up memory. When I try to delete photos from Collections - it says "This photo will also be deleted from photo stream on all your devices". Help please!
Thanks!
An iPhone backup to a computer via iTunes stores the photos in a backup file that is only meant to be be used if needed to restore back to the phone. There is 3rd party "extractor" software available but otherwise the photos are not directly viewable.
The backup via iTunes was a good idea and your Camera Roll photos should be there and should be able to be restored to your new phone. However if it was me I wouldn't rely on that alone. I would also import the photos to a computer where you can see and verify that you have a copy. That is a good idea at any time (not just when you know you might need it). Any phone can be lost, broken, suffer hardware issues, etc at any time and lose all data on it. Following is a link with information on how to import the photos to a computer: Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support
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