I bought a second hand ipad mini and the owner forgot his apple id password i have reset the ipad but i cant deactivate it because its asking for the apple id password i have try to reset the password but its asking security questions what should i do?
Please help? How can i activate second hand ipad if its asking the old apple id password?
Take it back. The activation lock is an anti-theft measure and there is no way to bypass it. The seller should have wiped it clean for you and if they can't then it's a very real possibility that the device wasn't theirs to sell in the first place.
You bought a device that can never function so get your money back.
Similar Messages
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hi, I bought a second hand iphone 4s and seller has blocked it and reset it know the iphone is asking for a email and password that the seller was using, I can't contact him know and i'm left with an Iphone that is useless, can you help ma please?
Sorry, there is nothing you can do until the device is removed from the sellers Apple ID.
Without that, your device can't be used, check these articles:
iCloud: Find My iPhone Activation Lock in iOS 7
Find My iPhone Activation Lock: Removing a device from a previous owner’s account -
I bought a second hand ipod 4 and it's not letting me sign into icloud. A message saying the five free accounts have already been registered to this ipod.? what can I do?
From a previous post:
UPDATE: it is possible to remove an iCloud affiliation from a device when the maximum number of free accounts has been used. I used the "reset and erase" option from Settings | General | Reset | Erase All Content and Settings. When this was finished, the iPod was like new - not just "restored" as we can do within iTunes and I had done with this device - it was legitimately restored. I signed in with my son's newly created Apple ID and it was accepted and now the device works like a charm. It also still uses my Apple ID and password for the iTunes and App stores, however I have restrictions in place to prohibit him from downloading or buying any content. I hope this helps anyone else that has reported this question. -
i bought a second hand ipod 5 and the original owner forgot the email and password and i can't restore the ipod and it says i need the original apple ID but i dont know it could anyone help me??
If you can access the device: Tap Settings -> General -> Reset -> Erase All Content and Settings.
If you can't do that then you need to Restore it as New:
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.
You can also try using DFU mode:
Placing your device into recovery (DFU) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
I bought a second hand MacBook Air and it won't allow me to install updates as up pops the previous owners log in details. How do I go about amending this?
The seller was remiss in not properly preparing the Mac for sale. That task has now fallen to you. You will encounter continual problems until you perform the following. Ignore references to DVD since the MacBook Air has none.
If you are unable to do that contact the seller and request instructions, or arrange for its return and a refund of your costs.
Refer to What to do before selling or giving away your Mac
If you enabled FileVault, disable it in System Preferences > Security & Privacy.
"Deauthorize" your iTunes account. Same for Audible if you have one.
System Preferences > iCloud > de-select "Back to My Mac" and "Find my Mac".
Sign out of iCloud. Select "Delete from Mac" when it appears.
Next: Remove all your personal information by completely erasing the Mac's internal storage.
If your Mac shipped with a grey System Install DVD, start your Mac with that disc inserted in the optical drive while holding the c key to boot from it instead of its internal volume, which should be erased before selling it.
If your Mac did not ship with discs, boot OS X Internet Recovery:
using three fingers press and hold the following keys: ⌘(command), option, and R.
With a fourth finger press the power button to turn on the Mac.
Keep the other three fingers where they are until you see the "spinning globe" icon.
This method forces the Mac to download its originally installed OS from Apple's servers, which will not require an Apple ID to install.
Remove any Open Firmware password if you created one: select Firmware Password Utility from the Utilities menu and remove it.
Select Disk Utility from the Utilities menu.
Remove any partitions you may have created.
Select the Mac's hard disk icon, then select the "Erase" tab.
Select the "Security Options" button and erase the disk.
The more "securely" you erase the disk, the longer it will take.
The fastest method is sufficient since all but the most expensive techniques and equipment will be able to recover securely erased data.
When it finishes, quit Disk Utility.
Select Install Mac OS X from the Utilities menu.
An Apple ID will not be required. If a prompt for an Apple ID appears, return to Step 5.
Do not create any user accounts.
When it finishes, shut down the computer.
If you want to install the bundled apps that were included with your Mac, restart by using your Applications DVD if one was included, and install the bundled apps. Apps bundled with newer Macs that shipped without discs cannot be transferred. Its new owner must purchase them from the Mac App Store using his or her own Apple ID.
If the Mac is being sold to someone outside the family consider the following additional information:
System Install DVDs that came with your Mac should remain with it forever, and must be included with the sale.
Consider including your AppleCare certificate if you bought it, printed documentation, even the box if you still have it. AppleCare stays with the equipment and is transferable.
Execute a bill of sale showing the Mac's serial number.
Once no longer in your possession, remove the Mac from your devices in My Support Profile. -
I bought a second hand Macbook Pro and colorful stud
Only after a few months I decided to reformat it
Bad movie started here I did not get it with a disc and I come to install the operating system
And he asks the name of Apple's user ID financed had been bought Lion OS Now
And who sold me does not answer then I found the phone number of his mother
She said he lived in USA and paid him more than the lion version of the MacBook and now I can not install Lion
And I'm not from USAUnless you go back to the original owner, yes you need to pay for it again.
You're entitled to the OS that shipped with the device from Apple, but if you don't have that media there's nothing you can really do. If the system originally shipped with 10.7 or 10.8 then when you boot it to Internet Recovery, it will automatically offer you that OS version (as the serial # is registered with Apple). If it shipped with an older OS, then you need to enter the Apple ID that purchased 10.7 or 10.8. You didn't purchase it so that's not you.
The options you have are to buy Lion for $29 US (I don't know the price in Palestine), or Mountain Lion for $19 US (don't know the price in Palestine either), and install from scratch.
And it's a good idea to know you have restore media before you reformat your machine. -
I bought a second hand 4s iphone and I can't use the internet on 3g even though it looks like I'm connected ... can you help please?
Who's your carrier?
What country are you in?
Was it from a shop or a personal deal?
If your phone doesn't function on the cellular network, goto the carrier first -
Dont have a rescue email and forgot my security questions , what should i do , need help!
Dont have a rescue email and forgot my security questions , what should i do , need help!
You will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT5699 Hi. I forgot the answers of my security questions , what should I do?
Hi. I forgot the answers of my security questions , what should I do?
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form. -
HT5312 i forgot my security question what should i do to reset it
i forgot my security question what should i do to reset it
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104530) -
HT5787 I forget the answer for my security questions ,, what should I do ?
Hello , I added ituns card 100 .. I try to buy someting from the Appstore but i cant ! they ask for security questions !
I forget the answer for my security questions ,, what should I do ?
thanksClick here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(88835) -
Good morning: forget the answers to the security questions, what should I do?
Good morning: forget the answers to the security questions, what should I do?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102297) -
I had an itunes account on my old computer which broke and I signed in my account on my new computer, i redeemed a $50 card on it but I cannot purchase songs or apps because i forgot my security questions, what should I do?
Copy everything from the old computer or your backup copy of your old computer to your new one.
Type "move itunes library from pc to mac" or similar into the google search bar. -
My app id is locked coz i forget the security questions. what should i do?
my app id is locked coz i forget the answers of security questions. what should i do
Solution may be found if you search in the "More Like This" section over in the right column.
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what should I do?
Which support page? See http://docs.info.apple.com/article.html?path=Mac/10.7/en/mh35902.html for starters. An alternative to those steps is to boot into the Recovery HD, restart holding down the CMD+R keys, and select Reset Password from the options menu.
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