I bought my iphone4 in the UK last year, can I repair it in HongKong? Because I am in HongKong now.

I bought my iphone4 in the UK last year, can I repair it in HongKong？ Because I am in HongKong now.

I believe that repairs are limited to the country of purchase.
Correction ---> Warranty is lmited to country of purchase.
Repairs can be done at any Apple Authorised service provider anywhere, but you will probably be paying for it.

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I bought adobe CS6 design standard (CD) last year in the month of july and didn't active my product yet. I bought in from the University of Washington, Seattle store on a student and teacher licensing. I am a Mac user and I don't have cd drive in my compu

I bought adobe CS6 design standard (CD) last year in the month of july and didn't active my product yet. I bought in from the University of Washington, Seattle store on a student and teacher licensing. I have the product code with me. I am a Mac user and I don't have cd drive in my computer and I am indeed to get this product activated now. How can I install this without cd drive? Anyone please help me with this issue?

You may download the product from
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

HT5824 just bought a iphone4s, moved the sim card out of my old iphone4 to the new phone. Everthing was fine for 2 days. Now a lot of contacts got dumped/ 2 pages in notes, and most of my appointments, past and future. I back up to the cloud about 2/3 x

bought an iphone4s. moved the sim card from my iphone4. did a sync on my computer, and all of my apps showed up. Calendar good, notes all there....Two days later, I lost most of my contacts, 75% of my appointments, events are gone, both past and future.. Two pages of notes are gone. Really important info. I have synced, synced again,backed up to the cloud, to my computer, shut it down, etc. Nothing has worked! Any ideas?

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

From within Photoshop Elements, when I try to open Editor, a box opens that states I must activate the software. I registered and activated the software last year. When I click to activate, I get a message that I am not connected to the internet. I am

From within Photoshop Elements, when I try to open Editor, a box opens that states I must activate the software. I registered and activated the software last year. When I click to activate, I get a message that I am not connected to the internet. I am connected. How do I get Editor to work?

You would get the redemption code, or perhaps even the serial number, from whomever you purchased the software from, apparently Amazon, so talk to them. This wouldn’t be the first time they’ve sold something that didn’t have all the numbers needed to license it.
A redemption code is something that is usually on the inner disc packaging if you purchase the media in a box, and there is a barcode on the outside of the packaging that must be scanned at the checkout register to activate the hidden inner code so you can redeem it at home on that website. This is what happens if you buy PSE from a brick-and-mortar store like Best Buy. I don’t’ know what happens if you purchase the downloaded version as I have never done that.
A redemption code is 24-digits of letters and numbers that you enter into a website to get a serial number, once and only once. The serial number of only 24-digits, no letters, is what you enter into the software during the install or when you run it and it asks if you want to register or run in a trial mode—whatever the exact phrasing is.
In any case it sounds like you don’t have either a redemption code or serial number—although perhaps something is listed on the purchase confirmation or your account online at Amazon or even in an e-mail from Amazon.

HT4972 Hello there, i have an i Phone 3GS which was locked on the network Orange from U.K i finished the contract last year, but some how i cant unlock it to be able to use on a different network. tried to restore it on itunes but it says unable to proces

Hello there, i have an i Phone 3GS which was locked on the network Orange from U.K i finished the contract last year, but some how i cant unlock it to be able to use on a different network. tried to restore it on itunes but it says unable to process at this time.

under UK legislation, if your are out of contract (and not owing the carrier any debts!) they are LEGALLY obliged to unlock you, and within a certain number of (few) days.. search OFCOM for the regulations.
That said, they are also entittled to charge you for this (usually about £20!)
I believe, that this can also be done via an APPLE STORE, but the first option is always the Origional Network carrier.
Orange has a terrible repuation now for customer service (which is just one reason they changed their name to EE!, and yes, this is fact which is why they came Bottom in several recent customer satisfaction surveys.. so they are not going to rush to help you leave them are they..)

TS2755 I have iMessage on my iPod and have just bought a iPad but the iPad won't allow me to activate my account because the email is already in use, can anyone help

I have iMessage on my iPod and have just bought an iPad but the iPad won't allow me to activate my account because it says my email address is already in use can anyone help

Sounds like you have multiple Apple IDs, which causes a myriad of issues. Go here to straighten it out. Be forewarned that it's a pain.

I can't delete or alter songs, movies, etc, on my iPod (running on iOS 6) from my MacBook, even though I synced the two last year. Any advice?

I can't delete or alter songs, movies, etc, on my iPod (running on iOS 6) from my MacBook, even though I synced the two last year. Any advice?

If the photos were synced to the iPod you have to unsync them. Unsyncing is also covered here
Sync photos to your iPhone, iPad, and iPod touch in iTunes - Apple Support

Hello, I got a new computer with the old harddisk. Can't play my itunes music because not authorised. Apple ID is very old e-mail adress that doesn't exist anymore. When chose for secret question brth date seems wrong. Can't reach anyone!!!

Hello, I got a new computer with the old harddisk. Can't play my itunes music because not authorised. Apple ID is very old e-mail adress that doesn't exist anymore and I forgot the password (5 years old??). When chose for secret question birth date seems wrong. Tried everything. I need to make a new apple-id but cannot connect the music that I bought under my old name to my new name. Can't reach anyone!!! Automatic FAQ system is of no help. What to do?

That doesn't help me. For itunes it brings me to the express lane which doesn't help because my case is not in it. It's all standard procedure things. I understand those but my situation is different. The combination of a passport forgotten and an non-existing email adress (and birth dates that are not correct or not accepted). What I need is my password emailed to another email adress than the original one because that no longer exists.

My phone is dissabled and i dnt syc to the comp b4 how can i repair it

my phone is dissabled and i dnt syc to the comp b4 how can i repair it

Hey korodi,
Thanks for the question. The following article provides some solutions if your iPhone displays a "Disabled" message, and you have never synced with a computer:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M.

The Ipod "file shares" can't be used with itune because it's not formatted?

Hi,
I'm using ipod shuffle 512mb. When I connect ipod to my PC, it shows an error message saying "the Ipod "file shares" can not be used with itunes because it is not formatted properly". I am not able to sync the songs into Ipod...
I tried everything but it is not working...
If somebody knows how to resolve this ..... kindly reply to this...
Thanks a lot!!!!!

The iPod shuffle forum would be best to post this question. Here's a link to it.
http://discussions.apple.com/category.jspa?categoryID=199

I have an 13" Macbook pro bought for me as a gift last year and i just started using it. Unfortunately two days back i put it on but it wont come on. Took it to an apple shop in Lagos Nigeria and am being told it has to do with the top case. what can i do

I have an issue with my Macbookpro 13". It stopped coming on when i wanted to use it and now the technician says it is the top case that has to be replaced since it appears i have applied too much pressure on the power key.
My challenge is that it is gift from my Boss to me and he is no longer in the country and i doubt if he still has the purchase receipt. I am being told that before it can be ordered, i need to produce evidence of purchase. What can i do?
The book is already out of warranty and i dont know why a purchase recieipt is key
Can anyone help as i have information locked up there i need to access. I am in Lagos Nigeria

Expanding on what Tim said to make sure it's clear, only the carrier to which the iPhone is locked can authorize unlocking. If Optus is the original carrier, as would seem to be the case, O2 would not be able to unlock it. Only Optus can authorize the unlock, so you'll need to contact them. They say, though, that only the account holder can apply for unlocking, so you might not be able to get it unlocked and will have to work through the person from whom you bought the iPhone.
For more information, see the Optus FAQ on unlocking.
Regards.

HT201441 i bought an iphone4 with the previous owners apple account id and no way to contact them

i want to reset this phone to factory settings but it has the previous owners apple account id
password that of course i dont know and i have no way to contact them i bought this phone at a flea market the past weekend .Can i do this myself or do i take it to a apple store?

I'm afraid that if the previous owner has locked the phone, only he can unlock it, either by giving you the ID and password or by removing it from his list of devices (which he should have done before selling it on).
As you cannot contact him, you will be unable to use the phone. There is no way round this - taking to Apple won't help. Your only option is to take it back to where you bought it and try to get them to refund your money, as they have sold you a useless device.

I bought an iPhone4 locked to Orange UK, why can't it be unlocked?

I contacted Orange UK and they said that this iPhone4 is ready to be unlocked, but they can't unlock the phone because I am not the original contract owner. Why can't Apple unlock this phone, because the original owner doesn't care and has sold it?
As far as I understand, I am one of at least 3 owners for this phone. I guess there could be more.
I just wanted to have a normal iPhone, why can't Apple help on this issue?
I have previously had many apple products, this is the first one I bought used adn just wanted to restore it to normal.
Another thing is that 3rd party services can unlock it for 200$. What is that they do to unlock it? Why can't apple make a small comission for unlcoking iPhones instead. People find ways to cheat and ripoff people who doesn't deserve to pay extra for the phone they bought.
Here is my iPhones description:
IMEI: XXXXXXXXXXXXXXX
Serial Number: XXXXXXXXXXX
Part Description: IPHONE 4 16GB BLACK
Product Version: 6.0.1
Coverage Status: Out of Warranty
Coverage End Date:
First Unbrick Date: 29/03/11
Last Unbrick Date: 10/04/11
CTN: 7580088512
Next Tether Activation Policy Description: UK TMobile Orange.
Lock Status: Locked

fatmanotto wrote:
... Why can't Apple unlock this phone, ...
Apple does Not unlock phones...
Only the Carrier can Unlock it...
and it looks like you do not meet the Carriers requirements for Unlocking...
fatmanotto wrote:
I contacted Orange UK and they said that this iPhone4 is ready to be unlocked, but they can't unlock the phone because I am not the original contract owner. ...

Bought a New Mac Book Pro last week, can I get a free upgrade to Lion?

To cut a long story short, I bought a new Mac Book Pro Last week, it is only 6 days old now, it was nearly 2 grand and comes with Snow Leopard, today on their website I saw Lion OS Advertised as 'coming soon to a mac near you' or something. I was just wondering, as I've just spent nearly 2 grand on a Mac Book last week, would I be eligible for a free upgrade to Lion when it comes out?
I think you should be as when I bought it i was never informed there was a new OS coming out soon, does anyone know the answer? Or how much it may be to upgrade? as after spending £1899 I don't want to have to pay £100+ to upgrade a month later or so.
Kind Regards,
Chris

Lion won't be out until middle of next year, so you are not entitled to any upgrade. But you may be entitled to the iLife '11 software if it isn't already installed. Check the Apple website for any Up to Date offer.
+No merchandiser is required to inform you of a new product not yet available. If you think they are then you are poorly informed.+

Will my books that i have bought and are in the ibook app will can i transfer them to an apple laptop

the books that iv'e bought that are on the ibook app can they be transfer to an apple laptop

You can copy them to your computer's iTunes library by connecting the iPad and doing File > Devices > Transfer Purchases, or if they are still in your country's store then you should be able to redownload them on your Mac's iTunes via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.
If you have OS X Mavericks on your laptop then you should have a built-in iBooks app on it so that you can read them on your Mac - in which case you can either do File > Move Books From iTunes in it after copying them from your iPad or redownloading them in iTunes, or go into the iBooks Store in the iBooks app (top left of the bookshelf) and redownload them directly in the app via the Purchased link under Quicklinks on the right-hand side of the Featured homepage

I bought my iphone4 in the UK last year, can I repair it in HongKong? Because I am in HongKong now.

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