I bought the new 4S and I synched to it my lap book but not everything synched onto the new phone?

When I synched the new 4S to my lap book an older version of contacts, apps and messages appeared on the new phone. Why didn't the latest info synch to the new phone?

How long ago did you back up your old phone? if it been awhile and you restored your new phone to that backup its probably the reason your getting older version.

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HT1212 my phone screen is broken and I bought a new phone but I want to get everything off my old phone. It will not sync to i tunes because it has a passlock on it. Is there any way to get passed this?

My iphone screen and lock button are broken, I bought a new phone and want to get all the information off my old phone. My old phone will not sync with itunes because it has a pass code on it. I have no way to enter the pass code. Is there any way to get around this so I can still retrieve my information from it?

If you are using the computer that you normally sync with, it should sync without entering the passcode. However, if this is not the computer you normally sync with, you cannot get past the passcode, it has to be entered.

Bought two new phones from Verizon and can't activate either - does sprint or AT&T have better customer service?

HELP!!! I bought two new phones from Verizon stores for Christmas presents and can't activate either one. When I try to go on-line I get a message that the activations can't be processed.
When I try to call, I get a message that they have Activation support for today but long hold times (understandable) and the automated system keeps hanging up on me (not understandable).
Any hints on how to talk to someone and get these working today?

massive frustration that the phone process kept hanging up on me. finally got to chat with a customer service person (not sure how because I could never find a chat option on-line). Kari was GREAT; stayed with me and fixed what ever needed to be fixed.

HT1491 Cannot remember the security answers. Bought a new phone. Plz help!

Cannot remember the security answers. Bought a new phone. Plz help! iPhone 5. Want to buy apps and it keeps asking questions I do not remember. How do you reset this?

On your computer or safari on your iOS device navigate to:
          For Canada - https://appleid.apple.com/ca.
          For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

Just bought a new phone and want to delete everything off my old phone so I can sell it. How do I do this?

just bought a new phone and want to delete everything off my old phone so I can sell it. How do I do this?

Read here...
What to do before selling or giving away your iPhone, iPad, or iPod touch

TS1363 My ipod 6th generation is not coming up in my devices with itunes. I am using a new computer with windows 8 and it is shoing up in my computer but not in itunes. any suggestions

My ipod 6th generation is not coming up in my devices with itunes. I am using a new computer with windows 8 and it is shoing up in my computer but not in itunes. any suggestions

I am having the exact same problem but as yet have not found a solution.

HT1844 Library Issue: I just imported 2 CD's into ITunes. They show up in "Recently Added" and on my other devices via ITunes Match, but NOT in the ITunes software on the computer where I added them.

Library Issue: I just imported 2 CD's into ITunes. They show up in "Recently Added" and on my other devices via ITunes Match, but NOT in the ITunes software on the computer where I added them. They show up in the search box, but when I click on the results it just kicks me to ALL my music. I have imported thousands of songs/CD's before and this is a new one.

Something may have gone wrong with the index of the Music playlist. Making another change to the library such as downloading the current iTunes Free Single of the Week, or deleting one track from your library and reimporting it, should fix the problem.
If that doesn't work close iTunes and delete the hidden file sentinel from inside the main iTunes folder, then start iTunes again. It should run a consistency check when it starts up which ought to correct things.
tt2

I had bought an itunes card and i had put in my iphone 5c but i haven't bought anything in a while and it says that i need to put security code but i forgot it says

had bought an itunes card and i had put in my iphone 5c but i haven't bought anything in a while and it says that i need to put security code but i forgot it says

Hello babichanjacob
Change how it syncs by enabling Manually manage music and videos, then you can drag and drop the music that you want on your iPhone. Revert it back to test to see if that resolves the issue.
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Thanks for using Apple Support Communities.
Regards,
-Norm G.

I just bought an iMac now running OSX 10.8.4. I have a G5 running OXS 10.5.8 - External HD connected to the G5 been using Time Machine to back up. Need to get my files, photos etc. but not applications etc. onto the iMac. How do I do it?

I just bought an iMac now running OSX 10.8.4. I have a G5 running OXS 10.5.8 - External HD connected to the G5 been using Time Machine to back up. Need to get my files, photos etc. but not applications etc. onto the iMac. How do I do it?

David JHS21 wrote:
Can I just plug the external hard drive into the iMac and copy the "Documents" and "Pictures" from the hard drive to the iMac?
Not those whole folders, but their contents, maybe.
If the user account now on the Mac has read rights to the user account(s) on the backups, yes. If not, you may have to do some finagling.
Try the Browse Other Backup Disks option, per Time Machine - Frequently Asked Question #17. If you find an account that can open those folders, restore what you want to an alternate location (#16 in the FAQ).
If not try creating one or more accounts temporarily.

I am having trouble with iMessage being activated. It has worked up until yesterday and now won't activate and is saying no address in the send and receive section. My number is there but not ticked. Any suggestions on how to fix this?

I am having trouble with iMessage being activated. It has worked up until yesterday and now won't activate and is saying no address in the send and receive section. My number is there but not ticked. Any suggestions on how to fix this? I have shut down my phone, but still no luck!

iMessage and FaceTime went down yesterday for some people. Mine is still down. My iMessage is saying the same thing about being activated. Sounds like you are still down too. Ignore the status page that says everything is fine - it lies.

I would like to create a playlist of some of my voicememos to hear on my iphone5. I have no problem creating the list and can listen on playlist on computer but not when i sync to my phone. How can I listen to voicememos in a playlist on my iPhone?

I would like to create a playlist of some of my voicememos to hear on my iphone5. I have no problem creating the list and can listen on playlist on computer but not when i sync to my phone. How can I listen to voicememos in a playlist on my iPhone?

Hi czigrand,
Thanks for visiting Apple Support Communities.
Currently, you can gift dollar amounts or individual items (EG. songs) on the iTunes Store. See this article for more information:
In the iTunes Store, you can gift a dollar amount or specific music, movies, TV shows, or apps from your iPhone, iPod touch, iPad, Mac, or PC. Follow these steps to send a gift from the iTunes Store.
iTunes: Sending iTunes Gifts
http://support.apple.com/kb/HT2736
Best Regards,
Jeremy

I have a macbook air and and hdmi that i have used many times, but not all of a sudden the tv won't recognize the hdmi. The computer flashes when it is plugged into the hdmi but the tv says "no signal" and the airplay displays option says "no device"

I have a macbook air and and hdmi that i have used many times, but not all of a sudden the tv won't recognize the hdmi. The computer flashes when it is plugged into the hdmi but the tv says "no signal" and the airplay displays option says "no device detected" and the drop down bar is grey and locked.

I have a macbook air and and hdmi that i have used many times, but not all of a sudden the tv won't recognize the hdmi. The computer flashes when it is plugged into the hdmi but the tv says "no signal" and the airplay displays option says "no device detected" and the drop down bar is grey and locked.

I have 2 iPod touchs and 1 computer. It will reconize one but not the other. How do I get it to sync music on both

I have 2 older iPod touches and 1 computer. It will reconize one but not the other. How do I sync music on both?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar

IPhoto won't recognize my iPhone 3Gs. just says there's an apple iPhone, instead of the device name, and says there are no files to download, but there are 62 items on my phone... what's going on?

iPhoto won't recognize my iPhone 3Gs. just says there's an "apple iPhone" instead of the device name, and says there are no files to download, but there are 62 items on my phone... what's going on? as far as I can tell I have everything up to date and it's always worked in the past.

Have you already confirmed your Mac as a trusted device? Try this:
Lauch iTunes.
Connect the Phone/iPad
When it asks you to trust it, say yes.
Now try again to import.

On 3G we cannot send emails from either our iPhones or iPad and this also happens with some WiFi connections but not all. Yet we can always send emails from our Hotmail Email account. What is causing this and what do we need to do to resolve it?

On 3G we cannot send Business emails from either our iPhones or Ipad and this also happens with some WiFi connections but not all. Yet we can always send emails from our Hotmail Account using both 3G and WiFi.
We bought the iPhones and Ipad so that we could send emails while we are out of the Office, but we are not able to do this unless we can find a WiFi connection. Incoming emails are fine. We use IMAP, for Business emails just incase this is relevant and I know that Hotmail is POP3.
Our technical IT knowledge is not great, so we look forward to your suggestions as to how to resolve this.

Contact whomever supports the email account and get the correct Outgoing email server settings from them.

I bought the new 4S and I synched to it my lap book but not everything synched onto the new phone?

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