I called my apple care for support. I purchased iTunes Match and after I brought I have been waiting 12 hours and it is still in step 1 of 3 waiting to complete????? I have shut computer down and brought back up still will not complete steps
I called support and I am still 12 hours later waiting for iTunes natch to complete the steps
I called support and I am still 12 hours later waiting for iTunes natch to complete the steps
Similar Messages
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Using Photoshop CS6 and after printing approx. 10 cards on an Epson R3000 printer the program gives me a dialog box saying "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents." Even after closing and reopening the program, the print command is greyed out so I cannot select any printer. This also happens with a Brother laser printer. Both printers will produce a test page out side of the Adobe product. Help!
I cannot get any help either. I get the message "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents." I have reinstalled all drivers, powered off/on all printers (2 of them - a Brother HL - 4040cn and an Epson Stylus Pro 7890 - which all worked fine until this morning). There appears to be no path to a solution. I have read all the forums and tried about 20 different suggestions all to no avail. Reboots, changing cables, reinstalling printers and drivers and Photoshop CS6 - ALL TO NO AVAIL. On a macbook pro retina with 10.10.3. This issue is out there and some get solutions - but not all - that's my crowd...the not all crowd. I have yet to be able to print from CS6 any more. This is a show stopper and my patience is wearing thin. And I'm tired of stupid questions like "is your printer powered on?" give me a break. This appears to be an adobe photoshop cs6 problem - as I can print from every other application. Anyone have any ideas? Adobe should have something?... Adobe system info below:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Mac OS 10.10.3
System architecture: Intel CPU Family:6, Model:58, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2300 MHz
Built-in memory: 8192 MB
Free memory: 4665 MB
Memory available to Photoshop: 7059 MB
Memory used by Photoshop: 70 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Version: 2.1 NVIDIA-10.2.7 310.41.25f01
OpenCL Version:
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce GT 650M OpenGL Engine
Display: 2
Display Depth:= 32
Display Bounds:= top: 1072, left: 140, bottom: 1950, right: 1580
Video Renderer ID: 16918311
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
OpenGL Version: 2.1 NVIDIA-10.2.7 310.41.25f01
OpenCL Version: 1.2 (Feb 27 2015 01:29:10)
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce GT 650M OpenGL Engine
Display: 1
Main Display
Display Depth:= 32
Display Bounds:= top: 0, left: 0, bottom: 1050, right: 1680
Video Renderer ID: 16918311
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: 92629107631240972642
Application folder: KerrysHD:Applications:Adobe Photoshop CS6:
Photoshop scratch has async I/O enabled
Scratch volume(s):
KerrysHD, 232.6G, 19.7G free
Required Plug-ins folder: KerrysHD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
Primary Plug-ins folder: KerrysHD:Applications:Adobe Photoshop CS6:Plug-ins:
Additional Plug-ins folder: not set
Installed components:
adbeape.framework adbeape 3.3.8.19346 66.1025012
AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.2.29.18602 66.490082
adobe_caps.framework adobe_caps 6.0.29.0 1.276181
AdobeACE.framework AdobeACE 2.19.18.19243 66.492997
AdobeAGM.framework AdobeAGM 4.26.17.19243 66.492997
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830
AdobeBIB.framework AdobeBIB 1.2.02.19243 66.492997
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 66.492997
AdobeCoolType.framework AdobeCoolType 5.10.31.19243 66.492997
AdobeCrashReporter.framework.framework AdobeCrashReporter 6.0.20120201
AdobeExtendScript.framework AdobeExtendScript 4.2.12.18602 66.490082
AdobeJP2K.framework AdobeJP2K 2.0.0.18562 66.236923
AdobeLinguistic.framework 17206
AdobeMPS.framework AdobeMPS 5.8.0.19463 66.495174
AdobeOwl.framework AdobeOwl 4.0.93 66.496052
AdobePDFL.framework AdobePDFL 10.0.1.18562 66.419471
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 6.0.0.1654
AdobeScCore.framework AdobeScCore 4.2.12.18602 66.490082
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 66.145661 66.145661
AdobeXMPFiles.framework AdobeXMPFiles 66.145661 66.145661
AdobeXMPScript.framework AdobeXMPScript 66.145661 66.145661
ahclient.framework ahclient 1.7.0.56
aif_core.framework AdobeAIF 3.0.00 62.490293
aif_ocl.framework AdobeAIF 3.0.00 62.490293
aif_ogl.framework AdobeAIF 3.0.00 62.490293
AlignmentLib.framework xcode 1.0.0.1
amtlib.framework amtlib 6.0.0.75
boost_date_time.framework boost_date_time 6.0.0.0
boost_signals.framework boost_signals 6.0.0.0
boost_system.framework boost_system 6.0.0.0
boost_threads.framework boost_threads 6.0.0.0
Cg.framework NVIDIA Cg
CIT.framework CIT 2.0.5.19287 145486
data_flow.framework AdobeAIF 3.0.00 62.490293
dvaaudiodevice.framework dvaaudiodevice 6.0.0.0
dvacore.framework dvacore 6.0.0.0
dvamarshal.framework dvamarshal 6.0.0.0
dvamediatypes.framework dvamediatypes 6.0.0.0
dvaplayer.framework dvaplayer 6.0.0.0
dvatransport.framework dvatransport 6.0.0.0
dvaunittesting.framework dvaunittesting 6.0.0.0
dynamiclink.framework dynamiclink 6.0.0.0
FileInfo.framework FileInfo 66.145433 66.145433
filter_graph.framework AdobeAIF 3.0.00 62.490293
hydra_filters.framework AdobeAIF 3.0.00 62.490293
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
image_compiler.framework AdobeAIF 3.0.00 62.490293
image_flow.framework AdobeAIF 3.0.00 62.490293
image_runtime.framework AdobeAIF 3.0.00 62.490293
LogSession.framework LogSession 2.1.2.1652
mediacoreif.framework mediacoreif 6.0.0.0
PlugPlug.framework PlugPlug 3.0.0.383
UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"
wrservices.framework
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE -
Hi, I have had my ipad3 for only 2months and have now had this problem 3 times. The battery is fully charged to 100% and when I try to switch it on the slider screen appears as normal, it only stays on for a short time then a small circle appears and the ipad switches off.
Eventually it switches itself back on, then continues to switch off and on again.
When the screen opens it runs very slowly and I cant open anything before it closes down again.
Today this has been happening constantly, and have not able to use it as I could not get it to stay on for any length of time, very frustrating!
I plugged it back in to recharge again and was able to eventually press both buttons to reset it again. It now seems to be working ok again.
Can anyone tell me if thay have had the same problems, or is this a faulty ipad?
Its the first Apple product Ive owned so dont know if this is a common problem or not, be grateful for any info on this, thanksNot normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
Cheers, Tom -
I have been uploading videos to FaceBook for about a month now with no problems. Yesterday, I went to post another video and got this message "user has opted out of FaceBook Platform." I can still post photos from this computer as well as make regular written posts. All videos posted are 10-11 minutes in length.
I too have noticed that once i restored from iCloud. Pictures blurry and videos wont play!
Need help too!! -
Using Win 7, 64 bit. (1) Firefox fails to stop when I close window; only solution is closing it thru Task Manager. (2) Firefox does not allow me to access certain corollary items such as opening emails I receive in online Groupwise and certain videos at websites, such as demonstrations.
== I purchased new computer w/ Win 7 64 bit'''https://support.mozilla.org/questions/997866?esab=a&s=&r=1&as=s'''.<BR>
This is not a cure but will make it easier if Firefox locks up. -
My iPod 5th gen will not completely turn on it shows the apple symbol then shuts off I have restarted it and tried to plug it into my computer but cannot find it to restart it
Its been like this for awhile and I can not fix itTry:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My macbook pro says Shockwave Flash plug-in has crashed pretty much every day. I have to shut the computer down and restart to fix it. Is there any way I can keep this from happening?
Download the latest version from here ONLY:
http://get.adobe.com/flashplayer/
also, make certain your Mac OS X software is completely up-to-date. There is a Trojan Horse that pretended to be a Flash update, and installed Flash with malware included. The latest security updates removes the malware and all older versions. -
I SCREWD UP AND SHUT DOWN MY MAC WHEN IT WAS IN THE PRIVLEDGES STAGE BECAUSE MY PLUG-INS FOR AFTER EFFECTS WASNT WORKING, WHEN I SHUT IT DOWN AND TRIED TO START IT BACK UP, MY MAC KEPT RESTARTING, TEST-RAN-ERROR..4MOT/1/40000003:HDD-14444? WAT IS THIS? WAT DO I DO TO GET MY MAC BACK RUNNING
I believe you've posted this multiple times. Once is all that's needed. Also, please don't use all caps. Aside from the fact it means you're shouting it's also harder to read than mixed case.
The error means a bad fan motor or the HDD has failed. In your case it's the latter. You can try the following:
Drive Preparation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
When formatting has completed quit DU and return to the installer. Complete the OS X installation. -
Yes, I have tried resetting Firefox.
Okay, with that out of the way, I have also disabled all extensions and add-ons when that also did not work.
STILL... I will be typing happily away in Facebook and the screen will just freeze. It will not unfreeze, so I have to shut Firefox down and start it again. It often freezes when something I am typing resembles something FB has a link for. For example, I might type, "I am going to the movies today to see Noah," and then the hyperlink to Noah will appear below it and it will freeze. That is the most common time it freezes (95% of the time) but it is not the only time. I can't even select that hyperlink even if I wanted to. But, with a hyperlink being a possibility, it will freeze. For example, if I type, "I want to say thanks" it will freeze because there might be a hyperlink called, "say thanks." See?
I have put a lot of work and care into my bookmarks and I don't want to lose them by having to uninstall and reinstall Firefox. Even if I did, would that even help?
Thanks. Please answer soon. I am tired of having to use Explorer for every time I want to go to Facebook.Note that your System Details List shows multiple (three) Flash plugins.
# Shockwave Flash 12.0 r0
# Shockwave Flash 11.9 r900
# Shockwave Flash 11.7 r700
You can find the installation path of all plugins on the <b>about:plugins</b> page.
*http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.<br />
Note that this will give you Flash 13, so you may want to keep the Flash 12 version in case of problems arise with Flash 13.
*(32 bit Windows) C:\Windows\System32\Macromed\Flash\
*(64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
You can find the latest Flash player versions for Firefox on this page:
*http://www.adobe.com/special/products/flashplayer/fp_distribution3.html -
Subsequent to Yosemite or updates, my repeating calendar events can not be updated as before. When I update an event (of a repeating event) on my MacBook Pro; its reverts back when I shut it down and come back, and doesn't update other devices?
Has anyone experienced this and does anyone know a fix?This is incredibly frustrating for me too!
I have a repeated monthly event for a discount at a store that is offered on the first Tuesday of every month. So I have a repeated event taking place on the 1st of every month. In the previous month I reset next month's date from the 1st to whatever date falls on the first Tuesday.
But ever since upgrading to Yosemite, I am experiencing the same problem as the original person who posted. The date saves on my calendar but does not sync to my iCloud. When I reboot the computer, the date reverts back to the 1st.
I'm thankful I don't have any events that needed to be tracked because ALL of my previous changes in the past have reverted back to the 1st of the month. I would have been in the same terrible situation as yaz999 in having to manually change every event in previous months.
Why hasn't this bug been fixed yet???!!! -
My MacBookPro (mid 2012) will not complete the boot process. Yosemite's progress widget gets about 1/3 to 1/2 way across when the logo disappears and the screen goes all white for 10-15 secs, then the machine shuts down and restarts. This sequence will repeat seemingly forever unless I shut it down manually.
I upgraded to Yosemite from Mountain Lion a couple months ago, skipping Maverick completely, and I've done any associated updates that Apple told me about. I don't recall which version of Yosemite I have, but I'm sure it is the "latest and greatest".
I've tried re-starting in Safe Mode / Safe Boot and that does the same thing as described above except without the endless restarts. Instead of restarting at some point, SafeBoot proceeds to the white screen and then it hangs until I restart it manually. (I've waited as long os 20-30 minutes with no response).
When I tried the option-command-p-r key combo I never get any chimes or other noises besides the original 1 time boot sound that you would expect to get when starting up a macbook pro.
I was using the mac quite normally (meaning I was doing work I normally do on it and there was no indication of anything wrong) immediately prior to this happening.
The machine is BootCamp(ed) with Windows 8.1 which I use from a VMWare virtual machine instead of natively so that I can have both OSes running at the same time. I also think this is unrelated to my problem. I have been using this setup for more than 2 years.
My upgrade to Yosemite was uneventful and I thought it went well and was very smooth. I don't want to lead attention away from Yosemite, but at this point my problem does not seem related to the upgrade.
Any help is appreciated.Install or Reinstall OS X from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
I have an iPad 3rd gen. A carrier settings update notification has appeared on my screen, and it doesn't do anything when I press either 'update' or 'not now' . Because the notification is still there, I am unable to use any apps or shut it down. What should I do?
Have you tried a reset by pressing and holding the sleep/wake button and the home button for 20 seconds (maybe longer) until the Apple logo appears, ignore the red slider. Then turn back on. You won't lose any data doing the reset.
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Mac book pro stops responding after Maverick OS restart. Currently have a circle with a line through it after 20+ hours. Tried to shut it down and use the Time Machine to restore but no response. How can I restore with Time Machine if it will not start?
sonjadg,
you can purchase a replacement pair of grey installation DVDs for your MacBook Pro from either Apple or iFixit. If Startup Manager is only showing an OS X Installer volume, then it sounds like the Mavericks installer had a problem midway through its installation process. To fix this, you’re going to need to erase your internal disk and reïnstall your original version of OS X from the grey Mac OS X Install DVD, use Software Update to get it back to 10.6.8 (presuming that your MacBook Pro originally came with Snow Leopard), and then restore from Time Machine. -
i just got an ihome system and had trouble with it connecting to my iPhone. I finally got it to work and now my itunes doesn't recognize my phone. My software is up to date on both my Mac and my iPhone and I have shut everything down and restarted. Does anyone have any other suggestions?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
My iphone 4 shut itself down and not turn on back
My iphone 4 shut itself down and not turn on back
I have been having the same trouble with my iPhone 4 freezing up more and more often and the only way to bring it back to life was to do a reset. Finally made an appointment at my local Genius Bar and, even though they couldn't reproduce the fault at the time (of course!), they swapped it out for a brand new phone which has been fine since.
Excellent customer service - just reminded me why I switched to Apple in the first place
Reading other threads, it sounds like this is more of a hardware problem with the home button not being able to 'wake' the phone up when its locked.
Maybe you are looking for
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MacBook Pro and Vizio HDMI problem
I have a 2010 Macbook Pro, a new Moshi Mini DVI to HDMI converter, HDMI cable, and a Vizio VW32L (32 inch HD TV). The MacBook detects the TV, but the TV only shows "Retrieving Data..." for a few seconds and then goes to blue with "No Signal!" showing
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Printing from Mac Mini to HP PSC 1215 all-in-one
I have installed the HP Mac driver for the PSC 1215 which is connected to my Mac via a USB. The PSC will scan perfectly to the Mac but will not print. The Print command keeps reverting to stop before the printer activates. Has anyone encountered this
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I recently picked up a (to my knowledge) 1st generation Macbook. According to the seller he told me it was a late 2007 model but after more research and some friends on another forum I found out it is an early 2006 model. I have never used anything A
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I have a ton of songs in my iTunes library that have the little exclamation point next to them. I dragged the iTunes music folder to the library icon in iTunes and it made copies of all my missing songs, but I don't want to lose the play counts I had
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Rendering Motion Generators very slow
It's really annoying that rendering of self made Motion Generators (text) lets the rendering time exploding. The CPU usage goes down to 10%, working during Rendering works well, but it takes long to open or minimize the FCPX app. I have a 2011 MBP, 4